Customer Ratings & Reviews
- Model:
- PFQ97HSPVRS
- SKU:
- 6649532
Rating by feature
- Capacity
Rating 4.6 out of 5 stars
- Dry Time
Rating 4.0 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Teresa Moran
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Customer service was great. Product so far has been wonderful.
I would recommend this to a friendGreat product
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a really nice product and works as good as advertised.
I would recommend this to a friendWasher
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best washing machine and excellent service, highly recommend
I would recommend this to a friendAmazing appliance
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Clothes are so clean and wrinkle free. Love this machine!
I would recommend this to a friendWorst purchase ever
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product is fine but the customer service from Best Buy is the worst I have ever experienced. The salesman screwed up the order and I had to go back to the store twice to correct it because you can’t call the store and talk to anyone. All calls are forwarded to a call center. The call center said they couldn’t help me. After getting the sales issue corrected they gave me a delivery window. I was planning on being home a half hour before the window started. The delivery guy called me 2 hours before the window and said he was on his way. I told him I couldn’t be there for another hour so he canceled the delivery and I had to reschedule. I was told I would be given a $200 credit for my inconvenience. I also told them I did not want the same delivery person. The same delivery person showed up. When I got my Best Buy bill there was no credit. I called to find out why. I was told they don’t give credit but I would be given a $200 gift card to Best Buy. I wouldn’t have gotten anything if I hadn’t called. So I have to pay full price, Best Buy is giving me $200 of my own money that I have to spend at their store. So essentially I lose and they win. I have since shredded my Best Buy card and will never shop there again.
I would recommend this to a friendBrand response from GE Answers
Posted .Hi there - While we're glad to hear that your new Combo is working well for you, we are sorry to hear that you did not have the best experience with service. We certainly understand how disappointing this must have been, especially as you had to return to the store twice. If you still need assistance in this matter, we encourage you to contact your local Best Buy store once more. We're positive you're going to love this great Combo in your home and we're here if you have any questions about it. Thank you for choosing GE Appliances for your laundry needs! -Kacie@GEAppliances
So great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product it’s an eye opening experience haveing one that does it all
I would recommend this to a friendGE Profile One & Done
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product wasn't delivered the day it was supposed to be on 7/11 due to a delivery person being sick. Geek Squad didn't know that. Now being delivered on 7/16.
I would recommend this to a friendBrand response from GE Answers
Posted .Hello. We understand your eagerness to have our Combo in your home, and we hope it’s now been delivered without issue! We recommend contacting Best Buy for any delivery issue, if your delivery was arranged through them; their customer service can be reached at 1 (888) 237-8289. We’re confident the Combo will be an excellent fit for your laundry needs, and if you have any other concerns please don’t hesitate to reach out with a private message over our GE Profile social media (such as Facebook or Twitter). We’re always glad to assist! -Sarah@GEA
New wash/Dryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Takes up less room. Wash and dry time is about the as having them separate.
I would recommend this to a friendOne and done is awful
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washer/dryer combo is awful. Do not waste your money on this. The upkeep is time consuming and tedious just to keep the coils clean enough to properly dry your clothes. GE needs to go back to the drawing board on this product
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We appreciate your honest feedback regarding your Combo. Ensuring the filter and pump filter are clean and running a self-clean cycle can keep your unit running at peak performance. If you'd like, you can view the full instructions on cleaning the Combo beginning on page 19 of the Use and Care manual.
About the product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.An excellent product until today. I am recommending the people to buy it.
I would recommend this to a friendHappy bama
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the convenience of the unitand it definitely works for my household.
I would recommend this to a friendAll in nothing washer dryer
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.GE Profile Still broken since purchased oct 2023. Recently had two technicians come to the house. One said he does not know how to work on them the second came spent and hour on the phone to help diagnose which I appreciate the time and attempt. The tech said bad compressor two weeks ago know follow up. As someone who knows heat pumps and has installed and worked on whole house heat pumps for cooling and heating and domestic water heaters there is no way I would do this to a customer. I understand equipment can be bad right from installation however it should have been fix or replaced within a week not 4 months Has been over 3 months with no resolve on my system working. I love the idea and would like to use my washer and dryer and see the great results everyone else has. Case number 11992828 Very poor customer service on Best Buy and GE
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello - Thanks for taking the time to write a review. We've replied to you on our GE Profile Facebook account so please check it out when you get a chance, and your case has been updated. We don't recommend posting your case number publicly as it connects to personal information. We appreciate you being part of the GE Profile family. Kind regards. -Don@GEAppliances
Jennifer Marcy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very efficient, dries on the first try. My old dryer would take 4-5 times.
I would recommend this to a friendGreat machine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this 2 in 1 machine that works great. I would recommend it.
I would recommend this to a friendMust have
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Laundry twice as fast, ordered 2 of them. Worth every penny
I would recommend this to a friendGreat washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great washer and dryer. Can put loads in without having to worry about it.
I would recommend this to a friendWasher dryer combo
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great saves tons of time changing loads to the dryer
I would recommend this to a friendWorks great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it does an amazing job in less time than regular washer and dryer set
I would recommend this to a friendNot the best start.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far I have gotten my washer but with in 10 minutes of first useage washer after just geting it deliver started to leak all over the place on the side of the washer and have to wait like 2 weeks to have a tech look at it. So right now not having the best review right now till i can get it repaired.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi - We hate to hear about the issue you're having with your Profile Ultrafast Combo unit as this is not the experience we expect or want you to have. We encourage you to reach out to us via direct message on one of our social media accounts like Facebook to discuss your situation further. Be sure to have your complete model and serial numbers as well as a snippet from this review when you do reach out. Looking forward to hearing from you. Kind regards - Vikki@GEA
- Cons mentioned:Drying performance
dryer is not woth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the dryer in the combo machine is useless even with a light load, the regular dryer are better by far
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello - To help prevent over-drying, your GE Profile™ UltraFast Combo uses sensors, lower temperatures, and high air-flow to achieve optimal care of your laundry during your dry cycle. At the end of the cycle, certain items and the air inside may feel slightly humid due to the air-tight seal. This is to be expected! Simply remove the items giving them a quick shake and they will feel dry in seconds. If your clothes still need a little extra drying, try the “More Dry” option to add more drying time. We hope this information is helpful. Please let us know if you need additional assistance. Kind regards. -Don@GEA
