Customer Ratings & Reviews

We're sorry to hear you've had some trouble with your delivery. To best address your concern, please reach out to Best Buy support by calling 1-888-BEST BUY (1-888-237-8289) or by visiting the Support Center at the Best Buy website. They can either answer your question or direct you to your local store for further assistance.

Hello - thanks so much for your enthusiastic feedback! We’re pleased to hear that our Ultrafast Combo has exceeded your expectations and made laundry a breeze. If you ever have any questions or require assistance in the future, please don’t hesitate to get in touch. We’re here to assist you every step of the way. Thanks for being a part of the GE Appliances Family! Take care. Lauren@GEAppliances

Hello- Congratulations on your new Ultrafast combo unit purchase! We love that you took the time to express your excitement. We just know this unit will continue to impress with all its packed features! If we can help with anything else in the future feel free to reach out and let us know. All the best! Dianna@GEA

Your feedback is important to us.We will take this all into consideration as we are always looking for ways we can make upgrades and improvements on our future builds. This Combo unit has what’s called Ventless Heat Pump Technology. It helps prevent over-drying as it uses sensors, lower temperatures, and high airflow to achieve optimal care of your laundry during your dry cycle. Because the UltraFast Combo dries clothes at a consistent temperature in a sealed drum, they may not feel as dry or as warm as you may be used to with past dryers. At the end of the cycle, certain items and the air inside may feel slightly humid due to the air-tight seal. This is to be expected. Simply remove the items giving them a quick shake and they will feel dry in seconds.

If you have not already done so, we encourage you to connect the Combo to your WiFi and our SmartHQ app. Doing so, will provide us the chance to provide over-the-air updates which may not only improve dry performance, but it may also allow for the addition of great new features. If your concerns are not remedied by the update, we recommend calling GE Appliances Service at 1-800-432-2737 to schedule a service appointment to have the unit properly diagnosed and repaired by one of our highly trained service technicians.

To ensure the best performance, please make sure the software is up to date on the Combo using the SmartHQ app. If this doesn't prove helpful, we recommend scheduling a service appointment for one of our qualified technicians to assess your unit. You can schedule an appointment by calling us at: 1-800-432-2737.

We know any issue with your Combo would be concerning, and we want to help. For a drying concern, you may want to make sure the lint filter is clean, and consider checking the software to ensure it’s up-to-date. Information about checking the software is available in an article on our GE Appliances website titled “GE Profile™ UltraFast Combo Washer/Dryer - Finding the Software Version ID”; you can view that by looking up the title and clicking the ‘Support’ tab. Troubleshooting tips for your model are available on page 27 of the manual; the manual can be viewed on our GE Appliances website when you look up the model number and go to the product’s page. If you’re not able to resolve your concern with troubleshooting and think service may be needed, Bodewell (GE Appliances’ team of appliance care experts) can be reached at 833-426-3393. A technician would be glad to examine the appliance for any issues. -Sarah@GEAppliances