Customer Ratings & Reviews
Rating by feature
- Capacity
Rating 4.6 out of 5 stars
- Dry Time
Rating 4.0 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
to a friend
Cheers
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it and my wife couldn't be much happier with it
I would recommend this to a friendEasy to use. Awesome product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it. This is the best purchase I've made this year.
I would recommend this to a friendGreat appliance
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best purchase I've made in a long time.
I would recommend this to a friendOwner
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loving my new washer already! So happy I went with GE!
I would recommend this to a friendNot recommended
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had an issue with heat pump got to have the drying issues from beginning
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're sorry to hear you had an issue with the heat pump and with drying. If you haven't already, please try the troubleshooting tips on page 31 of the Use and Care Manual in the "Clothes take too long to dry" section. If this doesn't resolve the issue, please reach out to our Bodewell service team by calling 833-426-3393 (Monday – Friday: 8 a.m. – 8 p.m. ET; Saturday – Sunday: Closed) to schedule a service appointment. We're confident one of our technicians will be able to assist you further. You can find the Use and Care Manual in the "From the Manufacturer" section of this product page.
Very nice
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it love it. Love it. Love it. Love it. Love it.
I would recommend this to a friendBrand response from GE Answers
Posted .Hello- Congratulations on your new Ultrafast combo unit purchase! We love that you took the time to express your excitement. We just know this unit will continue to impress with all its packed features! If we can help with anything else in the future feel free to reach out and let us know. All the best! Dianna@GEA
Love it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got it on sale! Great price and it definitely works.
I would recommend this to a friendStay away
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst experience ever! Purchased in July 2023, GE already replaced the unit last March and we still have problems with the new unit. Best Buy won’t help, and GE can’t get to us for a week to look for repairs. Horrible machine and horrible service all around. Hoping GE will eventually give us credit to purchase standalone washer dryer unit. Stay away from GE and stay away from Best Buy
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thank you for bringing this to our attention. We'd appreciate the opportunity to review your cases and address any concerns you have. Please reach out to us (GE Appliances) via private message on Facebook, X, or Instagram and make sure to include your full serial and model numbers, any service confirmation or case numbers you have, along with a copy of this review. Lauren@GEAppliances
Loud noise
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far the app says I’ve 3 cycles completed which is true and it’s already making a loud noise I didn’t install it in time for a free return if not I would’ve returned it sounds like it’s rubbing on something or something is lose in there
No, I would not recommend this to a friendBrand response from GE Answers
Posted .To ensure the best performance, please make sure the software is up to date on the Combo using the SmartHQ app. If this doesn't prove helpful, we recommend scheduling a service appointment for one of our qualified technicians to assess your unit. You can schedule an appointment by calling us at: 1-800-432-2737.
Not worth the hype
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noisy and unreliable. This is a terrible production.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We appreciate you taking the time to send in your feedback. We apologize that your combo unit is causing concern and can understand how disappointing and frustrating that is. If you are still having concerns we would suggest taking advantage of your warranty and reaching out to our service technicians to diagnose the issue at the number here-833-426-3393 Monday – Friday: 8 a.m. – 8 p.m. ET Saturday – Sunday: Closed. Dianna@GE Appliances
Terrible bad experience
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible I really don’t recommend take so long to wash and never dry enough, many others concerns I’m so frustrated
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're glad you reached out. Please PM/DM us on Facebook/Instagram/X with a copy of your review, any service confirmation/case numbers you may have, and the complete model/serial numbers of your unit so we can further investigate.
I liked it but the wife hates it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wife wrestled with this thing for a month before I sent it back, clothes smelled like chemical, wouldn’t dry enough… if your a single dude, this is a god send.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thanks for taking the time to provide feedback about your experience. Your concerns are valued, and we welcome your insights as we continually strive to improve the products and services we offer.
Smokey Machine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When delivered, technician set up; he then turned it on and left. Almost immediately, it started smoking bad - smoke detectors went off! My wife turned it off and unplugged it as it really scared her. Bad smell was in the house all day. Went back to Best Buy and bought another washer & dryer to replace that one. It was never used to review below.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello - Thanks for sharing your review. This is certainly not what we would have expected your experience to be and would like to gather some additional details about what occurred. At your earliest convenience, please reach out to us on social media via private message with a copy of this review so that we can discuss the unit with you. We hope to hear from you soon. Best regards. -Don@GEA
Not impressed.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not impressed. Had this for a year now and it went out just after the year warranty. Started with the clothes not drying (more than the shake it in the air and it'll be dry method would fix), now it won't even put water in the unit. The vent to the heat pump gets clogged easily and if you have pets, the drain will get plugged. Sad thing is that I got this when it was 3K and it's been a giant piece of crap most of the time.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Please PM/DM us on Facebook/Instagram/X with a copy of your review, any service confirmation/case numbers you may have, and the complete model/serial numbers of your unit so we can further investigate.
Combo washer dryer
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really dissatisfied. Struggling to dry anything. Geek squad came out and had no clue how to resolve my problem. Overpriced
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there, thanks for reaching out. So sorry to hear about the drying issues you're having. We did want to say that your clothing may feel a little damp after a cycle, this is normal. After a few shakes, the clothes will feel dry. If you're experiencing really long dry times, we'd recommend checking to make sure your software is updated. An article on our website titled GE PROFILE™ ULTRAFAST COMBO WASHER/DRYER - FINDING THE SOFTWARE VERSION ID can help you check on this. With that, if the clothing feels more wet than damp after a cycle, the following article provides some tips to try as well: GE PROFILE™ ULTRAFAST COMBO WASHER/DRYER - CLOTHES NOT DRY WHEN DRYING CYCLE IS COMPLETE. If none of this helps, please reach out to us via private message on social media with your complete model and serial numbers, as well as a screenshot of your review. We do hope this helps! -Michael@Profile
Purchased new but sent a used one
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Angry. Washer combo was heavy not to mention covered in water, the inside drum was rusted and the power cord was bent. I purchased this new not open box or refurbished, now I have to wait another week for a replacement and not to mention cost me $50 for the laundry mat while I’m Waiting on a replacement. Customer service did not do anything for my inconvenience will never make a big purchase from Best Buy again
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're sorry to hear that this has been your experience with your Combo. This is certainly not what we'd expect or the experience we want you to have. Please know that we test our units before sending them out, so a small amount of water is considered normal. We're confident your replacement unit will be in great condition and serve you well for a long time!
Ge
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too much noise for the second floor for me I have an apartment and him didn’t work for me
I would recommend this to a friendBrand response from GE Answers
Posted .Hello. We designed our Combo with Dynamic Balancing Technology to enable real-time balancing of the spin cycle during each load, which means an overall reduction in both noise and vibration. We wouldn’t normally expect an issue with excessive noise, and we would recommend making sure the unit is level and periodically connecting to the app to receive any updates; these steps would also help to ensure a quiet experience. If you need any assistance connecting to our SmartHQ app, you can reach out to our Connected Home Support line at 1-800-220-6899. We hope this helps. If you continue to have trouble, please don’t hesitate to reach out with a private message over our GE Profile social media (such as Twitter or Facebook). We will be glad to assist further. -Sarah@GEA
Takes way to long
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A medium size load of towels ran for 4 hours and still wasn’t dry! Returned the machine !!!!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello - Thanks for bringing this to our attention. This is not a normal occurrence for the Ultrafast Combo. We recommend that you download the SmartHQ app to make sure your unit has the latest software update. Also, check to make sure that the machine is properly leveled and the clench nuts on the legs are locked. Out of balance can contribute to extended load sensing times. We hope you find this helpful. Please let us know if you need further assistance. Take care. -Don@GEA
Does NOT dry
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have tried drying the same load at 4-5 times. Did all the troubleshooting steps, this absolutely does not dry. Will be calling to replace
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello - We're sorry to hear that your Combo is not drying as it should. We know how disappointing this must be, especially as you've tried all the troubleshooting tips. We strongly encourage you to take advantage of your warranty with us by calling our GE Appliances Consumer Service at 1-800-432-2737. We look forward to helping you in the best way possible! -Kacie@GEAppliances
Mrs.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely hate this machine. My clothes never dry first time and sometime not even second or third. I do not over fill my washer because I want my clothes clean. Worst purchase by far!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .First, make sure your Combo's software is up to date, as having the latest software version will provide the best possible performance. Next, please search for the article titled “GE Profile™ UltraFast Combo Washer/Dryer - Clothes Not Dry When Drying Cycle is Complete” on our GE Appliances website in the Support section for guidance. If those tips don’t help, please reach out to us via private message on Facebook or Instagram for additional troubleshooting assistance.