Customer Ratings & Reviews
- Model:
- PFQ97HSPVRS
- SKU:
- 6649532
Rating by feature
- Capacity
Rating 4.6 out of 5 stars
- Dry Time
Rating 4.0 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Don't waste your money
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unless you are single without children, this combo is awful. It is constantly clogged and requires manual unclogging.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We appreciate you taking the time to leave us your review. We know how important it is to have your Combo working properly. We encourage you to ensure that the pump filter and your household plumbing are not clogged. If this doesn't help, please schedule service by calling 833-426-3393 so our Bodewell technicians can investigate thoroughly. -Kacie@GEAppliances
Smokey Machine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When delivered, technician set up; he then turned it on and left. Almost immediately, it started smoking bad - smoke detectors went off! My wife turned it off and unplugged it as it really scared her. Bad smell was in the house all day. Went back to Best Buy and bought another washer & dryer to replace that one. It was never used to review below.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello - Thanks for sharing your review. This is certainly not what we would have expected your experience to be and would like to gather some additional details about what occurred. At your earliest convenience, please reach out to us on social media via private message with a copy of this review so that we can discuss the unit with you. We hope to hear from you soon. Best regards. -Don@GEA
Stay away
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst experience ever! Purchased in July 2023, GE already replaced the unit last March and we still have problems with the new unit. Best Buy won’t help, and GE can’t get to us for a week to look for repairs. Horrible machine and horrible service all around. Hoping GE will eventually give us credit to purchase standalone washer dryer unit. Stay away from GE and stay away from Best Buy
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thank you for bringing this to our attention. We'd appreciate the opportunity to review your cases and address any concerns you have. Please reach out to us (GE Appliances) via private message on Facebook, X, or Instagram and make sure to include your full serial and model numbers, any service confirmation or case numbers you have, along with a copy of this review. Lauren@GEAppliances
- Cons mentioned:Drying performance
Combo washer dryer
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really dissatisfied. Struggling to dry anything. Geek squad came out and had no clue how to resolve my problem. Overpriced
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there, thanks for reaching out. So sorry to hear about the drying issues you're having. We did want to say that your clothing may feel a little damp after a cycle, this is normal. After a few shakes, the clothes will feel dry. If you're experiencing really long dry times, we'd recommend checking to make sure your software is updated. An article on our website titled GE PROFILE™ ULTRAFAST COMBO WASHER/DRYER - FINDING THE SOFTWARE VERSION ID can help you check on this. With that, if the clothing feels more wet than damp after a cycle, the following article provides some tips to try as well: GE PROFILE™ ULTRAFAST COMBO WASHER/DRYER - CLOTHES NOT DRY WHEN DRYING CYCLE IS COMPLETE. If none of this helps, please reach out to us via private message on social media with your complete model and serial numbers, as well as a screenshot of your review. We do hope this helps! -Michael@Profile
- Cons mentioned:Drying performance
Terrible bad experience
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible I really don’t recommend take so long to wash and never dry enough, many others concerns I’m so frustrated
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're glad you reached out. Please PM/DM us on Facebook/Instagram/X with a copy of your review, any service confirmation/case numbers you may have, and the complete model/serial numbers of your unit so we can further investigate.
I liked it but the wife hates it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wife wrestled with this thing for a month before I sent it back, clothes smelled like chemical, wouldn’t dry enough… if your a single dude, this is a god send.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thanks for taking the time to provide feedback about your experience. Your concerns are valued, and we welcome your insights as we continually strive to improve the products and services we offer.
Ge
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too much noise for the second floor for me I have an apartment and him didn’t work for me
I would recommend this to a friendBrand response from GE Answers
Posted .Hello. We designed our Combo with Dynamic Balancing Technology to enable real-time balancing of the spin cycle during each load, which means an overall reduction in both noise and vibration. We wouldn’t normally expect an issue with excessive noise, and we would recommend making sure the unit is level and periodically connecting to the app to receive any updates; these steps would also help to ensure a quiet experience. If you need any assistance connecting to our SmartHQ app, you can reach out to our Connected Home Support line at 1-800-220-6899. We hope this helps. If you continue to have trouble, please don’t hesitate to reach out with a private message over our GE Profile social media (such as Twitter or Facebook). We will be glad to assist further. -Sarah@GEA
Takes way to long
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A medium size load of towels ran for 4 hours and still wasn’t dry! Returned the machine !!!!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello - Thanks for bringing this to our attention. This is not a normal occurrence for the Ultrafast Combo. We recommend that you download the SmartHQ app to make sure your unit has the latest software update. Also, check to make sure that the machine is properly leveled and the clench nuts on the legs are locked. Out of balance can contribute to extended load sensing times. We hope you find this helpful. Please let us know if you need further assistance. Take care. -Don@GEA
- Cons mentioned:Reliability
Not worth the hype
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noisy and unreliable. This is a terrible production.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We appreciate you taking the time to send in your feedback. We apologize that your combo unit is causing concern and can understand how disappointing and frustrating that is. If you are still having concerns we would suggest taking advantage of your warranty and reaching out to our service technicians to diagnose the issue at the number here-833-426-3393 Monday – Friday: 8 a.m. – 8 p.m. ET Saturday – Sunday: Closed. Dianna@GE Appliances
- Cons mentioned:Drying performance
Does NOT dry
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have tried drying the same load at 4-5 times. Did all the troubleshooting steps, this absolutely does not dry. Will be calling to replace
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello - We're sorry to hear that your Combo is not drying as it should. We know how disappointing this must be, especially as you've tried all the troubleshooting tips. We strongly encourage you to take advantage of your warranty with us by calling our GE Appliances Consumer Service at 1-800-432-2737. We look forward to helping you in the best way possible! -Kacie@GEAppliances
Purchased new but sent a used one
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Angry. Washer combo was heavy not to mention covered in water, the inside drum was rusted and the power cord was bent. I purchased this new not open box or refurbished, now I have to wait another week for a replacement and not to mention cost me $50 for the laundry mat while I’m Waiting on a replacement. Customer service did not do anything for my inconvenience will never make a big purchase from Best Buy again
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're sorry to hear that this has been your experience with your Combo. This is certainly not what we'd expect or the experience we want you to have. Please know that we test our units before sending them out, so a small amount of water is considered normal. We're confident your replacement unit will be in great condition and serve you well for a long time!
Not impressed.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not impressed. Had this for a year now and it went out just after the year warranty. Started with the clothes not drying (more than the shake it in the air and it'll be dry method would fix), now it won't even put water in the unit. The vent to the heat pump gets clogged easily and if you have pets, the drain will get plugged. Sad thing is that I got this when it was 3K and it's been a giant piece of crap most of the time.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Please PM/DM us on Facebook/Instagram/X with a copy of your review, any service confirmation/case numbers you may have, and the complete model/serial numbers of your unit so we can further investigate.
Mrs.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely hate this machine. My clothes never dry first time and sometime not even second or third. I do not over fill my washer because I want my clothes clean. Worst purchase by far!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .First, make sure your Combo's software is up to date, as having the latest software version will provide the best possible performance. Next, please search for the article titled “GE Profile™ UltraFast Combo Washer/Dryer - Clothes Not Dry When Drying Cycle is Complete” on our GE Appliances website in the Support section for guidance. If those tips don’t help, please reach out to us via private message on Facebook or Instagram for additional troubleshooting assistance.
Not recommended
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had an issue with heat pump got to have the drying issues from beginning
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're sorry to hear you had an issue with the heat pump and with drying. If you haven't already, please try the troubleshooting tips on page 31 of the Use and Care Manual in the "Clothes take too long to dry" section. If this doesn't resolve the issue, please reach out to our Bodewell service team by calling 833-426-3393 (Monday – Friday: 8 a.m. – 8 p.m. ET; Saturday – Sunday: Closed) to schedule a service appointment. We're confident one of our technicians will be able to assist you further. You can find the Use and Care Manual in the "From the Manufacturer" section of this product page.
Bad combo
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Over priced. We have had issues with this washer dryer combo since we bought it. Trying to sell it
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry that your Ultrafast Combo unit didn't meet expectations and can understand how disappointing that is. We will pass this information along to our design teams as we always welcome feedback from our customers to help us improve. We do hope we can earn your trust back in the GE Profile brand in the future. Dianna@GEProfile
Had to exchange twice still enop
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to replace it twice, motherboard first time and knocking when in spin mode second. Great concept just wish it would have worked out. Im replaceing it with LG 5.0 combo. Hope it works better. Will update
No, I would not recommend this to a friendBrand response from GE Answers
Posted .This is not the experience we expected you to have with your Combo. We understand the disappointment that was caused by you having to replace your unit twice. Thanks for the valuable feedback that we'll be sure to forward to our design team. This situation isn't a normal occurrence, and we hope you allow us to work hard to earn your trust again in the future.
DO NOT BUY FROM BEST BUY.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything was brand new before they arrived. The third party Best Buy hired damaged our laundry box and could not even install the water line without ruining the threads and BREAKING OFF the hot water knob. To top it all off, they dropped the plastic knob in the drain and lied, saying it was never there. Please please please buy your laundry machine somewhere else and save yourself so much hassle and grief.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We know a negative delivery and installation experience must have been frustrating to deal with. If you’d like to share your concerns regarding this experience with Best Buy, their customer service can be reached at 1 (888) 237-8289. If you’re having any issues that affect the unit’s functioning and require service, our GE Appliances service department can be reached at 833-426-3393.
Horrible machine, do not buy!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would give this negative stars if I could. I've had three service calls on this machine, it does not work. I have had multiple calls with service and am already having a major tech repair. GE has been horrible with their customer service and because I was a week out of my return date due to remodel construction, I was unable to return with Best Buy. DO NOT BUY.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are so sorry to hear you've had these issues with your combo model. This is not the ownership experience we want for you and would like to look into this on your behalf. When you have a moment, please reach out to us via a private message on GE Appliances social media, like Facebook or X and include a copy of your review, your model and serial number, address, email and phone number.
Don't buy this unit
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst purchase ever. I run 4 cycles and all have taken over 5 hours to dry.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .To ensure the best performance from your Combo, please make sure the software us up to date using the SmartHQ app. For help with your concern, please follow the troubleshooting tips in the "Clothes take too long to dry" section on pg. 31 of the Owner's Manual. If this information doesn't prove helpful, we recommend scheduling a service appointment for one of our qualified technicians to assess your unit by calling us at: 1-800-432-2737.
Worse Laundry Machine ever
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this is the worse laundry machine we've ever owned I wouldn't recommend it to anyone service has been here multiple times for 353 error and board issues they replaced 1 board with new board 2nd board was junk tech never verified the machine was working properly before leaving we try to wash and the buttons don't allow us to start the machine so once again we are waiting for another tech to come next week
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We truly regret to hear this has happened and encourage you to reach out to us (GE Appliances) via private message on Facebook, X, or Instagram so that we may learn more about your situation. Make sure to include your full model and serial numbers, any service confirmation or case numbers you have, along with a copy of this review.
