Customer Ratings & Reviews
- Model:
- PFQ97HSPVRS
- SKU:
- 6649532
Rating by feature
- Capacity
Rating 4.6 out of 5 stars
- Dry Time
Rating 4.0 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
- Pros mentioned:Energy efficiency
2 in 1 and done
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very efficient product. Love the space saving aspect and app.
I would recommend this to a friend - Cons mentioned:Drying performance, Lint filter
Sorry I bought this
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have had this combo for 5 months and we are already having to call for repairs. It worked fine in the beginning but now we have noticed there is no lint in the lint trap, and we have to constantly rerun the drying cycle because it's not getting the clothes dry. A load of towels took 10 hours and they were still not dry. Wtf!!! Don't waste your money on this! It's truly not the best buy!!!!!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We understand your concern about the Combo not having any lint after a completed cycle. Lint is created during the wash process by the effect of clothes rubbing against one another and generating lint. If the wash loads are light and very little lint is created, there will be less lint during the dryer cycle. Also, lint is flushed away as the washer drains the water out. However, we would still expect the Combo to collect some lint. We recommend scheduling a service appointment for one of our qualified technicians to assess your unit. You can schedule an appointment by calling us at: 1-800-432-2737
- Pros mentioned:Energy efficiency
owner
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I should be the sales person for this machine. I am in a up stairs apt., plus I am a senior so I am grateful for the conveince.
I would recommend this to a friend Do not buy. Technicians can't work on it.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this model. We had 4 different technicians come out to fix it, and a month later, GE is still not able to fix it, and won't work with us to get a replacement. We actually don't want the same model, since the warranty is not supported since they aren't traing the technicians.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .This is not the experience we expected you to have with your Combo. Please PM/DM us on Facebook or Instagram with the complete model/serial numbers of your Combo, any service confirmation/case numbers you may have, and a copy of this review so we can further investigate.
- Cons mentioned:Drying performance
Wished i'd read reviews before purchasing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not what i expected biught this machine Nov of 2023. I had a tech comeout on last Wednesday because the drying is not drying my clothes he says that i have a Freon leak and the parts to fix it are $1500 covered by my warranty but the $575 labor isnt. Called customer service theyre not going to cover ther labor cost. The technician says that he sees Freon leaks it has something to do with the vibration of the machine. New service call is this week ill see how that goes but for a $3k machine this shouldn't be happening. Ill update after repairs are done
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry to hear about the freon leak on your unit and are glad you were able to schedule service with one of our service technicians. We are confident they will be able to help with getting your unit working properly. If you should run into any trouble, please reach out to us on any of our social media pages and reference this review. Dianna@GE Profile
- Pros mentioned:Noise level
Love it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My All-In-One was delivered today and it’s amazing! Lots of convenient settings and features and pretty quiet.
I would recommend this to a friend - Pros mentioned:Noise level
Great machine
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Makes life easier on a busy schedule. Set it and forget about it with towls and clothes that need dried. Super quite as well!
I would recommend this to a friend Love this combination washer/dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Admittedly, I was a little leery of getting a combination washer/dryer, like what kind of magic makes this work. I am pleasantly surprised. It works great. It is so nice to just set it and forget and have my phone tell me it's done because I am forgetful. Side note for others considering: the clothes do feel damp when the dry cycle is complete but if you you read the owner's manual and shake the clothes they are dry. I also love that this has a sanitize option for a wash cycle
I would recommend this to a friendBrand response from GE Answers
Posted .Hello - thanks so much for sharing your experience with our Ultrafast Combo! We’re happy to hear that it exceeded your expectations and that it offers the convenience you were looking for. No more forgetting to switch the laundry here! Your insights about the drying process and the sanitize option are valuable and will certainly help others considering this machine. If you ever have any questions we can assist with, please know that you can reach out anytime, as we’re happy to help. Thanks for choosing GE Appliances! Take care. Lauren@GEAppliances
I don’t like it I want my old one back
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t like the smell of my clothes , I don’t like water that is still in machine when you get the dry clothes out, not much of a stain remover, over all it just seems like it didn’t even wash my clothes , for this kind of money you would think they would have fixed this smell issue that has been going on for over 20 yrs , it’s not a convince, cause when my stuff is in the dryer another load goes in, which you still have to wait for the load to dry,
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi - We are deeply saddened to hear you are not pleased with your new Profile UltraFast Combo. This is not the experience we want for you and apologize for your disappointment and inconvenience. For the odor, we recommend running a Self-Clean cycle using bleach or an oxy additive. This should help resolve any new machine smells that may exist as a residual odor from the manufacturing process. If this does not help, we encourage you to call GE Appliances Service at 1-800-432-2737 to schedule an appointment to have service check the unit. We are confident they can help. All our best! Vikki@GEAppliances
- Pros mentioned:Energy efficiency
One year warranty is horrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A 1-year warranty on all the electronics and sensors is a joke. One small power surge would take it all out,, The money you save on electricity best put it back you'll need it for repairs.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello. We are confident in the quality of our Combo, and we would not expect you to have an issue like this. Regarding our warranty, while many potential concerns would be covered, damage to the product caused by accident, fire, floods or acts of God would not be. If you’d like to view the details of the one year warranty (as well as the five year warranty on the sealed heat pump drying system and the ten year warranty on the motor), information on that is on page 34 of the manual. You can view the manual on our GE Appliances website when you look up the model number and go to the product page. If any issues do arise, you are always more than welcome to reach out to us with a private message over our GE Profile social media (such as Twitter or Instagram) – we will be glad to help with any concerns. -Sarah@GEA
- Cons mentioned:Drying performance
Pass on this
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It lasted 4 months. It was great. Clothes are incredibly clean and smell wonderful. Then it started making a loud buzzing sound in the drying mode. Now it throws a fault code saying the dryer us overheating. Code 353. I've done the basic stuff. Check ventilation, clean lint trap after every load. Geek Squad won't touch it until after the first year. So, I'd pay extra for their protection for nothing. GE customer service is absolutely atrocious. Finally, after a week, ge puts in the service request to a local repair place. They're the best town. However, they have no clue on how to work on it because I'm the first one with an issue. There are no factory GE techs in the state of South Dakota. It's been inop for a month. I'd pass on this. Get a traditional set because it might take months to get it fixed. And then I'll eat it and get something different.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello - We sincerely apologize for the inconvenience you've experienced with your new Combo. We understand your frustration, especially as you've had it for four months and have been unable to get it repaired and we would like to help resolve this issue for you. To better assist you, could you please send us a private message on any of our GE Appliances social media platforms? This will allow us to gather more information and expedite the resolution process. Our team is dedicated to ensuring your concerns are addressed promptly. Thank you for bringing this to our attention, and we appreciate your patience as we work to provide a solution for you. -Kacie@GEAppliances
- Cons mentioned:Drying performance
Wash/dryer combo
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor takes forever to dry I had to dry the clothes like 5 times
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We want to help with the issue you've had with drying. We recommend making sure the pump filter isn't clogged, as this can cause clothes to be too wet. More tips about a drying issue are available on pages 27 and 28 of the manual; that can be viewed on our GE Appliances website when you look up the model number, go the product's page and view the 'Owner Support' section. We also have tips about what to check for a drying issue in an article on our GE Appliances website titled "GE Profile™ UltraFast Combo Washer/Dryer - Clothes Not Dry When Drying Cycle is Complete". We suggest making sure the software is up-to-date, and we have tips about checking the software version in an article on our website titled "GE Profile™ UltraFast Combo Washer/Dryer - Finding the Software Version ID". You can view those articles when you look up the titles and click the 'Support' tab. If you aren't able to solve the drying issue with troubleshooting, our Bodewell service team can be reached at 1-833-426-3393. They are open Monday – Friday, 8AM – 8PM ET, and a technician would be glad to examine the Combo for any issues.
- Pros mentioned:Energy efficiency
Awesome sauce
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No more forgetting clothes in the washer. Uses very little power. We are in love
I would recommend this to a friend Buy this combo!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This machine is an absolute game changer and i 10 out of 10 recommend you buy this and dont wait!
I would recommend this to a friendNew Waaher/Dryer combo unit.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.High-tech and we gained some much needed room in our laundry room.
I would recommend this to a friend- Pros mentioned:Ease of use
Definitely Worth the Money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it!!! Just load and go. No worries about forgotten wet clothes.
I would recommend this to a friend Buyer beware
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give it zero stars I would. It worked well for about 3 months then we noticed the total load time continued to increase. When we first got it it would take about 2 hours and 15 minutes to wash and dry a load. 6 months of owning it I can do a load in 11 hours. I am told, after technician calls, that it is working as good as I will for our situation. I still don’t know what that means. We wash clothes weekly(like most people). I am very disappointed with this product and the fact that GE will not stand behind it. Technicians are not trained to work on this product so they just kind of “wing it.” We now can only wash clothes so we basically have a very expensive washer. It’s true what they say, if it’s too good to be true, it probably is.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .First, please make sure your Combo's software is up to date, as this can optimize performance. If this doesn’t help, we recommend scheduling service with a certified GE Appliances technician. You can schedule online by visiting the GE Appliances website or by calling 1-800-432-2737. If you have already had a GE Appliances technician complete service and these issues persist, please reach out to us via private message on Facebook or Instagram so that we may learn more about your situation. Make sure to include your full serial and model numbers, any service confirmation or case numbers you have, along with a copy of this review.
- Pros mentioned:Ease of use
ge profile
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent washer and dryer ease of use does the job with ease
I would recommend this to a friendBrand response from GE Answers
Posted .Hi – thanks for taking the time to write a review and share your positive feedback! We’re delighted that you’re enjoying your new Ultrafast Combo and that you find it easy to use. Thanks for being a part of the GE Appliances Family and feel free to reach out anytime if you need assistance in the future. All the best! Lauren@GEAppliances
- Cons mentioned:Lint filter
Piece of junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought a washer dryer combo in November, after 2 months it started taking longer to dry and noticed a bunch of lint in the back when you pull the lint trap out. Called service they came out an cleared some of the lint out, called back the next week, the load sensing came on and ran for 2 hrs on the dryer. Tech came back out said they had to ordered a new sensor. Called and again the dryer was sending out codes, 352-353 saying the unit was over heating, had appointment for service they called and said that the appointment was cancelled because the part was on back order till June. The tech showed up an I told him what they said an that you wouldn’t be showing up. He said that’s not right called his dispatch an his dispatch said they would over night the part. Never showed up, called customer service the told us the it is on back order till June, nothing in the notes about over night the item.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are very sorry to hear you've had these issues with your new UltraFast Combo. This is not the ownership experience we want for you and apologize for your inconvenience. We would like to look into this for you and request that you reach out to us via a private message on GE Appliances social media like Facebook or X and include a copy of this review, your name, address, email and phone number.
- Pros mentioned:Energy efficiency
Space
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We save so much space and have not had any problems thus far.
I would recommend this to a friend
