Customer Ratings & Reviews

The Geek Squad totally save my pc. They were so helpful and patiently answered all of my questions before and after the services.

I have used the Geek Squad Support several times over the years. If only for occasional tune up of my computer it it worth the cost.

Geek Squad is the best! I didn't even have an appointment but they still helped me with my computer! So worth having a warranty!

I purchased the warranty for my Surface Pro 4 and the Geek Squad had my problem resolved and returned to me the next day, well done.

Third time I brought this type of protection plan, it saved me money, and they fix my problems each time with any farther problems.

You really can't beat the price for 24/7 tech support. When they say 24/7 they mean 24/7. At 2 am I needed help and they were there.

Great service. Just wish paying for the annual 24/7 service meant you didn't fall into the same 5-day queue as everyone who doesn't pay for the service.

I always purchase the Geek Squad Protection Plan when I purchase laptops. Couldn’t be happier with the service provided.

The only think I dislike is you have to make an appointment. It makes sense but it's hard for me to pinpoint a time to be there.

Very knowledgeable, friendly & helpful. I like the fact that I can bring in my lap top anytime and they are always ready to help me.

The best thing you can ever have when you have problems they help you get it fixed ASAP don’t know what I would do without it.

I plugged this device in and it took very little time for it to become ready to use. I definitely appreciate the extra storage!

I was having issues with my labtop helped me out also needed to install an app helped out Very professional and help me step-by-step

The category is "in store" and I got my computer serviced - it took a few days but they were quite successful in getting rid of the ransomware. Very satisfied.

It was a problem that required to have to clean the hard drive. Best Buy was able to save some of my files. Having a warranty for two years is comforting.

I purchased the Geek Squad computer support program for two years and had a fix of my computer's Windows 10 program. Problem fixed!

They did do a good job of cleaning up the computer, but I am currently having issues with the USB ports to which I am taking it back for them to service it.

Great service, timely. Associate explained everything clearly and was very patient. Service is very convenient and worry free

Bought on recommendation of store employee as I was looking for a computer to use for my gaming. It has the speed I expect and I am happy with my purchase so far.

Great service. Courteous, friendly, helpful, and very patient with me. They explained everything they did to my computer and why.