Customer Ratings & Reviews
- SKU:
- 8893116
Customer reviews
Rating 4.6 out of 5 stars with 3306 reviews
(3,306 customer reviews)to a friend
Rated 4 out of 5 stars
good service for my computer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.everyone was very helpful in getting my computer up and running.
This review is from Geek Squad® - 24/7 Support - 1 Year
I would recommend this to a friendRated 5 out of 5 stars
Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great help.always ready to service costumers needs
This review is from Geek Squad® - 24/7 Support - 1 Year
I would recommend this to a friendRated 4 out of 5 stars
Excellent product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product for the price, would recommend this product to friends
This review is from Geek Squad® - 24/7 Support - 1 Year
I would recommend this to a friendRated 4 out of 5 stars
Great service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Like having 24/7 service. There are times when you need help.
I would recommend this to a friendRated 1 out of 5 stars
Not great service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What I thought should have been a quick fix ended up being a week long headache. Recently I took my tower pc in to them to reinstall windows 10 to fix a corrupted os. I gave them instructions for what I want which was simply install windows on the back up drive and I would retrieve the files from my ssd at home. What should have only taken them a matter of hours took several days! This was after they assigned it to someone to look at it. the tech then called me and tried to sell me $100 dollar HD recovery and said that my PC wouldn't run as fast on the back up drive. I told him I know this and wondered why he was even calling me. All of this was still ok the part that put me over the edge was when I got my tower back I noticed that one of the side panel fans had been damaged. I find this to be unacceptable as I have already paid them to do a simple task and it ends up costing me more money to replace the damaged fan.
This review is from Geek Squad® - 24/7 Support - 1 Year
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Jon88 – I’m sorry for the bad experience you had with your recent repair. We strive for both accuracy and speed in all of our repairs and it sounds like we fell short on this for you. I suggest you reach back out to a manager at your local store to discuss the damage to your tower.
Rated 2 out of 5 stars
Frustration
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The customer service rep I consulted in the store (Stacey D) is extremely helpful and very personable. He made the experience fun. However, when dealing with Geek Squad services, I found myself very frustrated. They seem to ALWAYS be short staffed, resulting in the only way you are able to get service, is to make an appt. For me, this is a special trip to the store. I also rec'd inaccurate information from the online chat function that is critical in the health and performance of my laptop. I will not be recommending Geek Squad to any of my family or friends. This is very disappointing to me, as I have ALWAYS trusted Best Buy.
This review is from Geek Squad® - 24/7 Support - 1 Year
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Parker –
It’s nice to hear Stacey D was able to provide you with a pleasant experience at the store, however, we’re disappointed to hear your subsequent experience with Geek Squad didn’t go quite as well. It’s also disheartening to hear this may affect your decision to recommend us to your friends and family in the future.
That said, in an effort to serve as many people per day as quickly and efficiently as possible, we do ask people to make an appointment prior to heading into their local store for a visit. We thank you for taking the time to share your feedback regarding our appointment policy, and your experience with us over chat. If you require any future assistance, please give us a call at 1-800-433-5778.
Rated 4 out of 5 stars
Knowledgeable Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They removed problems that restored my computer original speed.
This review is from Geek Squad® - 24/7 Support - 1 Year
I would recommend this to a friendRated 4 out of 5 stars
Great laptop. Wish it was touch screen though.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Still learning how to navigate my new laptop but so far so good.
This review is from Geek Squad® - 24/7 Support - 1 Year
I would recommend this to a friendRated 4 out of 5 stars
Fast service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Computer wouldn't start windows 10 ,they got the computer working.
I would recommend this to a friendRated 4 out of 5 stars
Satisfied.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Satisfied. computer security. service informative and appreciated
This review is from Geek Squad® - 24/7 Support - 2 Year
I would recommend this to a friendRated 4 out of 5 stars
Still have prank calls regarding our computer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Store was very busy, but nice and friendly personal at the store
I would recommend this to a friendRated 4 out of 5 stars
Best service``````````````````````````````````````
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Day or night, rain or shine Geek Squad is there to save the day.
This review is from Geek Squad® - 24/7 Support - 2 Year
I would recommend this to a friendRated 3 out of 5 stars
Geek Squad does good work, but poor scheduling
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad did a good job analyzing the failed hard drive of my old computer. But the requirement to schedule a simple drop-off and pick-up of the device was inconvenient considering how far away we live from the store. You need to be much more flexible in the scheduling arrangements.
I would recommend this to a friendRated 4 out of 5 stars
Friendly and Knowledgable Geeks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had a nice thorough experience with the Geeks, well done.
This review is from Geek Squad® - 24/7 Support - 1 Year
I would recommend this to a friendRated 4 out of 5 stars
So far has been helpful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Most of the representatives seem to take an interest in the issue.
This review is from Geek Squad® - 24/7 Support - 1 Year
I would recommend this to a friendRated 5 out of 5 stars
Great for the purpose
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product is perfect for the purpose we needed for
This review is from Geek Squad® - 24/7 Support - 1 Year
I would recommend this to a friendRated 4 out of 5 stars
Great customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I think this is a great deal if you have electronics and children.
This review is from Geek Squad® - 24/7 Support - 1 Year
I would recommend this to a friendRated 4 out of 5 stars
Always helpful.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad support is always helpful, desperately needed by me.
I would recommend this to a friendRated 4 out of 5 stars
Nice laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use and understand. I came to this after using window7
This review is from Geek Squad® - 24/7 Support - 2 Year
I would recommend this to a friendRated 4 out of 5 stars
Very good for child
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Service was great with speedy turn around, Very happy.
This review is from Geek Squad® - 24/7 Support - 1 Year
I would recommend this to a friend