Geek Squad® - 24/7 Support - 3 Year

From answering simple questions all the way to removing stubborn viruses, Geek Squad is here to help you online, on the phone, and at more than 1,100 Best Buy stores. Internet Security software is also included at no extra charge.
$349.99

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    Overview

    Ratings & Reviews


    Overall Customer Rating:
    92% of customers would recommend this product to a friend (2621 out of 2877)

    Features


    From answering simple questions all the way to removing stubborn viruses, Geek Squad 24/7 Support is here to help you online, on the phone, and at more than 1,100 Best Buy stores.

    Available for PCs, Macs, tablets and iPads

    Membership is good for three devices, even if it wasn't purchased at Best Buy.

    Agents Available Around the Clock

    Your questions and tech problems are in great hands.

    This plan gives you unlimited access to online, phone and in-store service from expertly trained Agents. In-home support is also available for an additional $49.99

    Premium Internet Security Software at No Extra Charge

    Block viruses and spyware, and identify unsafe links and search results.

    Unlimited Virus Removals

    We'll remove any viruses your device encounters.

    Unlimited Computer Tune-Ups

    We'll give your computer an annual tune-up, which includes operating system software updates, screen cleaning, fan cleaning and keyboard cleaning.

    Device Setup and Connection to Existing Home Network

    We'll get your device running and connect it to the Internet.

    Operating System, Software and Hardware Installation

    We'll make sure you have an up-to-date operating system, and install any software and hardware.


    Customer rating

    4.5
    92%
    would recommend to a friend

    Most recent reviews

    See all customer reviews
    • Rating: 1 out of 5 stars

      geek squad

      Posted
      talbotfcat

      The Geek Squad is terrible. They play games with you and the agents are terrible, except for a few. I stayed in a chat for 1 hour and 59 minutes. They fixed my printer to scan and nothing else worked. they wanted me to play more games when I called back and never did get a real agent. Try to get help anywhere else but Geek Squad.

      No, I would not recommend this to a friend

    • Rating: 5 out of 5 stars

      Definitely worth the money

      Posted
      shill
      • Verified PurchaserVerified Purchase
      • My Best Buy® Elite MemberElite Member

      I love that they offer geek squad to set everything up on a new laptop. Worth every penny.

      I would recommend this to a friend

    • Rating: 3 out of 5 stars

      Mediocire support high cost

      Posted
      Megns
      • Verified PurchaserVerified Purchase
      • My Best Buy® MemberMember

      I recommend this add on if you do not have any other contacts that are able to assist you with your device needs. I did purchase for 2 consecutive years but only utilized once due to the restrictions of what was only included in Geek Squad services. The one time I did utilize the service, the technicians were not able to fix the issue and I lost all saved content on drives because they ended up restoring to factory, but did not call (as was noted) to allow for full backup should this step be necessary.

      No, I would not recommend this to a friend

    • Rating: 5 out of 5 stars

      absolutely satisfied

      Posted
      jules07
      • Verified PurchaserVerified Purchase
      • My Best Buy® MemberMember

      great customer service and help would definitely recommend

      I would recommend this to a friend

    • Rating: 5 out of 5 stars

      Great value

      Posted
      TeeTee
      • Verified PurchaserVerified Purchase
      • My Best Buy® MemberMember

      I highly recommend this service. It is a great value.

      I would recommend this to a friend

    • Rating: 5 out of 5 stars

      I love geeksqaud

      Posted
      Djskillz
      • Verified PurchaserVerified Purchase
      • My Best Buy® MemberMember

      I'll ask expired I would recommend it to every buddy who religiously uses their laptop or desktop

      I would recommend this to a friend

    • Rating: 5 out of 5 stars

      Awesome Service

      Posted
      Msbossy05
      • Verified PurchaserVerified Purchase
      • My Best Buy® MemberMember

      I went to Geek Squad because my laptop was hacked and the hackers put a code on it for me not to be able to use my laptop. I was nervous because I thought it was going to take a long time to fix and it was gonna be expensive to fix if it was retrievable. Not only did I get my laptop back a day early, they were able to save all homework that was stored on my laptop. Thanks Geek Squad.

      I would recommend this to a friend

    • Rating: 1 out of 5 stars

      Huge waste of money!!

      Posted
      Bill

      Every time they work on my computer remotely I have an extra session to fix what they messed up while fixing what was wrong. Also you can’t just take you computer in or pick it up you have to make an appointment.

      No, I would not recommend this to a friend


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