Customer Ratings & Reviews

This item works as expected. This user has no complaints.

So far am pleased with the support I have received.

Took a while to analyze, but they solved the problem.

So far i like the services and refer it to others.

Laptop was made easier for mom w/ Alzheimer to use

Good value for a service needed by a senior citizen.

Geek squad very knowledgeable always ready to help

Great service and knowledge. Would recommend. Thanks

Wonderful people to work with. Very knowledgeable.

Good item and excellent place to purchase electronics.

It worked for what I needed it to. Glad I got it..

I have always shopped at best buy, great products.

the ink replacement is fine, but too expensive, ty

So far so good - waiting on my repairs to be done.

Felt required to buy the coverage due to Microsoft

its a good service and coverage overall, i command it

Happy with the purchase. Quality and price were good.

Wait times are very long. 2-3 hours for tech to start.webroot installed remotely overnight went well but request for add network ended out disconnecting the working network. Couldn’t talk directly to tech. You get put in a remote control screen queue.

I purchased the first time I bought my laptop. Didn't realize it would cost $200 again because I let the subscription lapse. We felt we needed to have the protection/service but it seems like you should get a better deal if you're a customer already.

I had expected 24/7 tech support and was extremely disappointed in the wait time to chat or talk with a qualified agent - it was 3 hours!!! The guys in the store who helped transfer my data from my old computer to my new one did an okay job but I still had to get a friend to help me for hours with Outlook - it has been a nightmare and I left the store thinking it was all resolved - my options were to take the computer back to the store, wait on hold for 3 hours or ask a friend so I have cancelled my Geek Squad service and will just figure it out as I go - unfortunately some of us need a lot of extra instruction when things don't go as expected and not being able to talk with anyone without the long wait time was super disappointing - I live about 25 miles from the store!