Customer Ratings & Reviews

both were necessary to the work being done to restore the operating system on my laptop

Online support was very good but in store at my location left a lot to be desired

bought this to work with our new computer. It was installed at the store and works well

Unfortunately, my computer needed some help. The man that I spoke to was very nice and seemed capable. He talked me into a three year contract for Geek Squad and I left my computer. They had it for 4 days, then informed me the problem was fixed. I picked it up and nothing had changed. It took four days on line with them to fix it.

I have had limited opportunity to contact them for help. But, I did find that when I had a question they seemed to want me to bring the unit in have it looked at on site. I use other such services and most of the diagnostics are done over the internet. That makes this service one that is less likely for me to use.

Item was serviceable and for younger children. Thus I purchased a less expensive one.

If you are not smart enough to fix the computer, than the Geek squads the way to go.

I only brought in one computer but can I being in two more whenever something goes bad?

The online service was very cooperative and did their best to help. However the GS manager where I purchased my computer was not knowlegable, rude, would not give me a chance to speak, and more or less told me to get lost because they could not and would not help me. Never again would I purchase a GS plan again from them.

Geek Squad fixed my computer entirely. My computer had 1 virus that made it my computer hog the wifi and then one day made it stop connecting to the internet completely. Pitty I had to spend $200 to get it fixed, but the plus is that it won't cost me a cent to take in 3 computers/ devices for a year to get them fixed should a problem arise.

Still learning about the product, the instructions could be simpler to understand.

Came awaywith a 2 yr Support Plan and walked away with a Mac Book Pro that has two comcast mail icons with likewise two e-mails BUT only one can send an e-mail address. Advised when Mac was brought in that I was unable to get into a Bank Account because it required Cookies. Stil unable to install cookies on my own.

I like the virus protection and the software protection, but it is super expensive.

I was on business in Kingsport and my laptop died. They told me they could fix it. I left it with them for a week. They told me it was my hardware and they could fix it for another $100 (over the cost of Geek Squad membership). I declined and took it to a friend of mine at home in SC. My friend said it was a virus and nothing was wrong with my hard drive. I did get my membership money back from Best Buy but I’m glad I got a second opinion and needless to say those “geeks” were not very knowledgable.

Definitely had some communication mixups. Manager needs help on people skills.

hate windows 10 also the subscription for office is ust away to get more money

I purchased an new HP pc thinking no issues. Once the pc has booted up to the desktop i receive annoying notification. "Your are running out of disk space". It asks to empty the recycling bin which is already empty. This occurs on every start up. I contacted Geek Squad and advised of the problem and was told this is common and there is no fix!!!! My old pc never had this problem. I googled the message and get conflicting data stating it is either a program or set up error. Apparently Geek Squad could not offer help. Bottom line membership was a waste of money

Saved five years for a new computer for five years. Had trouble from the get go. Took in for repairs and told it was malware. Experienced same problem within a day. Took computer back and it was sent into repair center,. Mother board and Wi-Fi was replaced. Paid $100 to transfer data from old computer to the new bad computer . Best Buy try's to distant themselves from responsibility saying the customer is responsible for their data and expected me to pay another $100.00 to transfer my data a second time. The manager did pay for the second transfer but acted like he was doing me a favor. Best Buy attitude was they were not responsible for a bad Del computer.

Eakes want no self computer problems, Need help sometimes with computer

Purchased 22 months ago for $249, Thought it was the protection plan. Go to get the graphics card fixed on the computer for which I purchased the plan only to be told it only covers software . Software? now I have to spend over $500 for a new graphics card. Way to screw your best clients.