Customer Ratings & Reviews

Hi ksteph77 – I’m sorry that your Geek Squad 24/7 Support plan isn’t working out as well as you had hoped. We can fix many things remotely if you call 1-800-GEEKSQUAD (1-800-433-5778), though in some circumstances we do need to get hands on with computers to fix them. I encourage your mother to keep on trying our Remote Support option, as it is usually the fastest way to get a software issue repaired.

Hey there, PonceP11. Thanks for stopping by and leaving your feedback. We appreciate it! I'm sorry to hear of any disappointment. This is certainly not what we want you to feel. If you'd like to chat with an Agent, feel free to give us a call at 1-800-433-5778. We look forward to the opportunity to help.

Hi, prada. Thanks for providing feedback around your experience with Geek Squad 24/7 Support! I'm sorry to hear of any disappointment, as I know how critical it can be to have a new computer up and running smoothly. Though there may sometimes be a wait to get connected with an Agent, we should be doing everything we can within the parameters of the plan to get you taken care of. Generally, instructional sessions or customization of the user account wouldn't fall into that coverage, but the Agent should be able to answer most questions for you (or direct you to the appropriate self-help resource). I encourage you to give us another chance to help with your needs, at 1-800-433-5778 or online at www.GeekSquad.com.
For a complete description of what your plan covers (and does not cover), you may review the terms & conditions, here: http://storage.bestbuy.com/geeksquad/terms/geek_squad_247/geeksquad247_2016_05_15_to_current_v1_english.pdf

Hello Windsurfer– We know how important you time is, and that’s why we also offer online support under your Geek Squad 24/7 Support plan. As long as your computer gets online, you should be able to head over to www.geeksquad.com/chat to get connected. If your issue is software related, we should hopefully be able to get it cleared up same-day.

Hello DAY81 – I’m sorry that we weren’t able to get your issue resolved on the first repair. It’s always our goal to get your computer fixed right the first time. If you haven’t yet picked up that new computer, please give us a call at 1-800-GEEKSQUAD (1-800-433-5778) to see if we can get the computer fixed remotely. If you have picked the new computer up, your Geek Squad 24/7 Support plan will continue to protect you on that computer as well.

Hi LAWR – I apologize for the bad experience you had with your Geek Squad 24/7 Support plan. Please give us a call at 1-800-GEEKSQUAD (1-800-433-5778) to see if we can help you out at all, and so we can make sure that we get our Agents the training they need to prevent this from happening again in the future.

We're sorry that your 24/7 Support plan wasn't able to cover all of the issues tat popped up with your computer. That plan covers most services, but not data backups parts, so any parts needed would need to be paid for by you, as would any data backup service. If you have any questions about coverage, or would like us to attempt a repair remotely, please call us at (800) GEEKSQUAD or (800) 433-5778.

We appreciate that you took the time to review our services. Geek Squad’s motto of Cura et Celeritas (accuracy and speed) is always what we strive for, but sometimes in order to be sure the job is done thoroughly and completely, we have to take a little more time that originally estimated. I apologize for any unexpected delays and hope your device is running well.

Getting a technical issue resolved in a timely manner is important, and I apologize if that issue could not be resolved remotely. In these cases, we'll normally recommend scheduling an in-store reservation by calling 1-800 GEEKSQUAD (800-433-5778). Thank you for sharing your experience with us.

Oh my. Thank you for taking the time to share your support experience with us. I apologize for any frustration with your Geek Squad 24/7 Support, as getting any technical issues resolved in a timely manner are important to us. We'd like to explore any remaining questions you have with your experience if you call 1-800 GEEKSQUAD (1-800-433-5778).

Hi Jazpr1 – I’m sorry that we haven’t been able to nail down the issue with your computer just yet. Under your Geek Squad 24/7 Support plan, we also offer remote service at no additional charge. Please head over to www.geeksquad.com/chat to have us connect in and see if we can get this fixed for you without you having to take another trip in to the store.