Customer Ratings & Reviews
- SKU:
- 8893116
Customer reviews
Rating 4.6 out of 5 stars with 3306 reviews
(3,306 customer reviews)to a friend
Rated 1 out of 5 stars
Very helpful staff but ..
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Staff dropped a screw out of my laptop, fried my motherboard on my Acer Predator 17 inch laptop. Expensive paperweight now Need a replacement.
This review is from Geek Squad® - 24/7 Support - 1 Year
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for leaving a review with us. We're sorry to hear about the issues you've been having with your computer. We would recommend connecting with the management team at your local store about this. You can find contact information for your local store at www.bestbuy.com/storelocator.
Rated 1 out of 5 stars
GET ALL THE FACTS!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.WHEN I BOUGHT MY NEW HP, I SIGNED UP WITH THE GEEK SQUAD IN GOOD FAITH!! I WAS TOLD THEY WOULD COME OUT TO THE HOUSE AND INSTALL EVERYTHING. THEY ALSO SAID THAT ANY TIME I NEEDED HELP THEY WOULD COME OUT.WHAT THEY DONT TELL YOU IS THAT THEY CHARGE $50.00 TO COME OUT!! THEY TOLD ME THAT IT WOULD NORMALLY BE 100.00!! THAT IS A RIDICULOUS BUSINESS PRACTICE! WHY SIGN UP!?
This review is from Geek Squad® - 24/7 Support - 1 Year
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Lynne –
Thank you for taking the time to share your feedback with us here on our page. I apologize if all the details regarding in-home service was not clarified for you before becoming a support member, and will be happy to provide some clarification here. We do charge a nominal $100 fee to visit your home for service, which is discounted for members like you described. That said, for any service covered by your 24/7 plan, there shouldn’t be any additional fees for in-store service, or remote assistance via phone or chat. If you’re unable to make a visit to one of our stores for assistance, please don’t hesitate to give us a call at 1-800-433-5778.
Rated 5 out of 5 stars
Geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome tech service! Patient, did well in explaining products. Very happy with my experience.
This review is from Geek Squad® - 24/7 Support - 1 Year
I would recommend this to a friendRated 2 out of 5 stars
not impressed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I took in two laptops, to say the least I am not impressed. Basically both were misdiagnosed and not repaired.
This review is from Geek Squad® - 24/7 Support - 1 Year
No, I would not recommend this to a friendRated 5 out of 5 stars
Great listening.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great music, brings back great memories. I never imagined that I would relive such great times.
This review is from Geek Squad® - 24/7 Support - 2 Year
I would recommend this to a friendRated 1 out of 5 stars
Worst Geek Squad Service Ever!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did a reinstall of windows 10 and after days of contacting them by phone online support and their store referring me to microsoft where microsoft said Geek Squad who did the reinstall has the product key for you to activate windows. No one at Geek Squad or online support could give me a product key which they are required to copy after speaking with a Microsoft agent.
This review is from Geek Squad® - 24/7 Support - 1 Year
No, I would not recommend this to a friendRated 2 out of 5 stars
Batteries supplied don't hold a charge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product supplied with lousy rechargeable batteries. They only hold a charge for a couple of hours at most.
This review is from Geek Squad® - 24/7 Support - 2 Year
No, I would not recommend this to a friendRated 2 out of 5 stars
Computer not working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Computer did not work out of the box. Had to purchase a $200 Geek Squad package for them to look at it.
This review is from Geek Squad® - 24/7 Support - 1 Year
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hello catrat – If a computer comes out of the box not working it should be returnable under Best Buy’s Return & Exchange Promise (https://goo.gl/J9b8kG). If it picked up an infection after being turned on, however, the computer would no longer be returnable and manufacturers do not cover software issues under their warranty. If your computer is still within the return period you may qualify for a discount on a service plan, as noted here: https://goo.gl/eXz4HJ
Rated 1 out of 5 stars
Took in my MacBook for software removal
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They told me they could not work on it because it was heating up and something very expensive was going out and that it would have to be sent off for a long time and would cost for, $500 to who knows. I took it back and carried it to an Apple Store. There was NOTHING wrong with it. It had never heated up on me before or after. Something very wrong with service.
This review is from Geek Squad® - 24/7 Support - 1 Year
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I brought my computer in for a problem with logging on. They worked on it for three days. The computer works but not like it did before The problem occurred. The service is overpriced and required before they will work on computers. The only good thing is you can bring it back and there will be no other charges. I would not recommend this to anyone else.
This review is from Geek Squad® - 24/7 Support - 1 Year
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hello merrylvalnes – I’m sorry to hear your computer isn’t working quite as well as it used to. We always want to give computers back to customers running as well as they can. Before bringing it back in, I’d suggest heading over to www.geeksquad.com/chat to see if we can get this fixed for you remotely, and save you a trip. The remote service should be covered under your Geek Squad 24/7 Support plan as well.
Rated 1 out of 5 stars
So not worth it!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I paid $350 for them to fix problems with my Surface. Not only did they not fix the problems, but they made it worse. When I called for their 24/7 service to attempt to fix again, they said I would have to wait on hold for over 3 hours. That is not 24/7 service!!! This whole ordeal has been a very costly joke!! DO NOT GET THIS SERVICE. IT IS SO NOT WORTH IT!
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for sharing your Geek Squad Online Support experience with us. I can imagine how disappointing any issues after a remote service would be as a computer owner, and I apologize for any frustration felt. Our Online Support team would appreciate more detailed feedback by email at [email protected], or by phone at 1-800-GEEKSQUAD (800-433-5778).
Rated 5 out of 5 stars
Great product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Such a great product. I don't see how someone cannot want one. Would definitely recommed.
This review is from Geek Squad® - 24/7 Support - 2 Year
I would recommend this to a friendRated 5 out of 5 stars
Loved it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely loved the Best Buy experience. I will definitely recommend your Buissnes
This review is from Geek Squad® - 24/7 Support - 1 Year
I would recommend this to a friendRated 2 out of 5 stars
No
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I did not get the expected outcome from my visit told me they do not use second party software.
This review is from Geek Squad® - 24/7 Support - 1 Year
No, I would not recommend this to a friendRated 2 out of 5 stars
Not worth the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Paying $180 for yearly membership and then adding on more per visit certain not worth it.
This review is from Geek Squad® - 24/7 Support - 1 Year
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hello huskie9 – I’m sorry to hear that you don’t see the value in our Geek Squad 24/7 Support plan. While it is true that there is an additional charge for in-home visits, you can get service without an additional charge for many services in our stores or remotely by calling 1-800-GEEKSQUAD (1-800-433-5778).
Rated 2 out of 5 stars
Geek Squad Didn't Help Me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had a problem getting automatic updates for Windows -- Geek Squad could not help me.
This review is from Geek Squad® - 24/7 Support - 1 Year
No, I would not recommend this to a friendRated 5 out of 5 stars
Repair Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great people at the Geek Squad, they know what they're doing. Money well spent.
This review is from Geek Squad® - 24/7 Support - 1 Year
I would recommend this to a friendRated 1 out of 5 stars
Was not able to tell me the problem
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Told twice my computer was fixed and given 2 different causes for the problem. Went to pick it up and the problem was still there. Manager came out and all he said was we can try and fix it again but could not tell me what the problem was and if it could be fixed. He was rude and arrogant. Several people at BB are great but not them.
This review is from Geek Squad® - 24/7 Support - 1 Year
No, I would not recommend this to a friendRated 5 out of 5 stars
Geek Squad maintenance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A year's worth of Geek Squad laptop maintenance is worth every penny!
This review is from Geek Squad® - 24/7 Support - 1 Year
I would recommend this to a friendRated 2 out of 5 stars
poor service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the repair servics did not correct the problems, in fact yhe problem may be worse
This review is from Geek Squad® - 24/7 Support - 1 Year
No, I would not recommend this to a friend