Customer Ratings & Reviews

Hi jayk –

We’re sorry to hear your data wasn’t transferred like you were promised. If this is still something you require assistance with please give us a call a 800-GEEKSQUAD so we can speak about this further.

Hello THCJ – I apologize for the conflicting information you were given about the timing of your new PC setup. We aim to get those completed by the next day in most cases. The good news is that going forward, we can help you out with many computer issues without you having to go back into the store. Just head over to www.geeksquad.com/chat to let one of our Agents access your computer remotely. That service comes at no additional charge with your Geek Squad 24/7 Support Plan.

Hi Ohiobuyer – I’m sorry that your computer repairs didn’t go as expected. Our goal is always to get repairs done right the first time. As long as your computers get online, I suggest heading over to www.geeksquad.com/chat to have someone connect to your computers and try to repair them remotely. There should be no additional charges for this service under your Geek Squad 24/7 Support plan. Maybe having another set of eyes on the computers will help us find a solution.

Hi FTLresident – I’m sorry that it is taking longer to get your computer repair than expected. Have you tried our remote support at www.geeksquad.com/chat? We can access your computer at no additional charge with your Geek Squad 24/7 support plan. Wait times for that service may vary during the day, but are generally shortest early in the morning or late at night.

Hi guapo – We’re happy to hear that you received good service under your Geek Squad 24/7 Support plan. Please reach out to us at 1-800-GEEKSQUAD (1-800-433-5778) if you have any outstanding issues or need any further help.

It's upsetting to hear that you were not provided with the backup in the time frames that were estimated. I could certainly understand your frustrations and we're disappointed to hear that one of our managers was acting this way! We cannot erase the events that have unfolded, but we can hope to improve by listening to our valued customers, and provide all of our customer's with the expert service we strive for!

Hi bomorger – We love that you love our Geek Squad 24/7 Support plan, and hope that you’ll continue to be a member for years to come. Please continue to visit us at www.geeksquad.com/chat or call us at 1-800-GEEKSQUAD (1-800-433-5778) whenever you need help with your software.

Hi JKNY514 – I’m sorry that your Geek Squad 24/7 Support plan was renewed unexpectedly. I know how frustrating an unexpected charge can be. Please give us a call at 1-800-GEEKSQUAD (1-800-433-5778) so that we can go over the plans you have, and stop any future automatic renewals you don’t want.

Timely and accurate communication around your service is important to Geek Squad, and I apologize for what's clearly a mistake on our part. I recommend bringing this directly to the attention of a Best Buy store manager at the location where that service was performed. Thank you for sharing your experience with us and letting us know how this made you feel.

Hi asdin – I apologize that you are having trouble getting your computer repaired under your Geek Squad 24/7 Support Plan. The great thing about the plan is that it gives you multiple ways to get your computer looked at. Please head on over to www.geeksquad.com/chat to set up an online service, or www.geeksquad.com/schedule to set up a time to bring it in to us. Either way, we’ll do our best to get your computer back up and running.

Hi Samplemaven,

I'm unsure of what occurred with your service request, but we expect that our Agents should be easy to get in touch with and that any service that you are looking to have performed should be easy to get initiated. I apologize for the disappointment that you experienced. You're welcome to call us at 1-800-433-5778 to discuss what options might be available to you in regards to canceling or obtaining service under your plan.

Thank you for sharing your feedback.