Customer Ratings & Reviews
- SKU:
- 8893116
Customer reviews
Rating 4.6 out of 5 stars with 3306 reviews
(3,306 customer reviews)to a friend
Rated 1 out of 5 stars
can NEVER find online purchase at store
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had major issues every time I take a computer in, the purchase can never be located and usually takes 45 min to an hour to straighten things out so that I can have the service that I paid for.
This review is from Geek Squad® - 24/7 Support - 2 Year
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .That would certainly be frustrating! I'm very sorry to hear that it's happened more than once. We want your check in process to be smooth and easy! I'd recommend calling us at 1-888-BestBuy when you get a few minutes. One of our Agents will be happy to make the necessary adjustments to your account.
Rated 1 out of 5 stars
Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not fix the problem and was without computers for 4 days. Took to Apple Inc. and they found the viruses and fixed the computers in 2 hours. Best Buy Geek Squad wasted 4 days of lost productivity!!!
This review is from Geek Squad® - 24/7 Support - 1 Year
No, I would not recommend this to a friendRated 1 out of 5 stars
It was a bad experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If something could go wrong it did. required multiple trips. One trip alone was because they did not provide the plug. Then they lost the plug. it was a comedy of errors and extremely frustrating.
This review is from Geek Squad® - 24/7 Support - 1 Year
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for sharing your Geek Squad experience here. It's important to us that your service is completed the first time where possible, and I apologize for any unnecessary trips required. Please let a Best Buy manager at the store location know if there are any remaining questions about your service that our team may be able to help with.
Rated 1 out of 5 stars
need inprovment for service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm not any happy with the service.3 times back to the store and we have the same problem. Now they telling me I practically need replace my pc. If not working this time I d like my money back
This review is from Geek Squad® - 24/7 Support - 1 Year
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi lucho – I’m sorry that we haven’t been able to get your computer back up and running correctly. I’d suggest heading over to www.geeksquad.com/chat to have a remote Agent log in and see if we can help get your computer fixed remotely, and save you a trip back to the store. From your description it sounds like there may be a hardware issue with your computer, however, which may require a trip back to the store in the end.
Rated 1 out of 5 stars
Great protection for user
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I couldn't begin to utilize my laptop without the occasional help from the Geek Squad to lead me back to the real world from the messes my ignorance and goofs get me into--they are the BEST!
This review is from Geek Squad® - 24/7 Support - 1 Year
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi louie – Thanks for the compliment. We’re super happy that we’ve been able to provide you with the service you need under our Geek Squad 24/7 Support plan, and hope that you’ll be a loyal subscriber for years to come.
Rated 1 out of 5 stars
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was only supposed to take 2 days. It took a week they didn’t call me I had to call them. I expected better service for the price I paid. Very disappointed in the service
This review is from Geek Squad® - 24/7 Support - 1 Year
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hello SOrtiz – I’m sorry that your service took so much longer than expected to be completed. The good news is the next time you need help, under your Geek Squad 24/7 Support Plan we should be able to connect in to your computer remotely over the internet, so you don’t need to take another trip in to the store. Just give us a call at 1-800-GEEKSQUAD (1-800-433-5778) and we’ll see if we can dial in.
Rated 1 out of 5 stars
Not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have purchased the geek squad for my music system. But when I had issues installing they were charging for it and did not if ave any help even over the phone
This review is from Geek Squad® - 24/7 Support - 1 Year
No, I would not recommend this to a friendRated 1 out of 5 stars
auto renew of kaspersky - not happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I did NOT want this automatically renewed, did NOT ask to have this done. Now I have the hassle of having to make a phone call to get the charge reversed. NOT HAPPY.
This review is from Geek Squad® - 24/7 Support - 2 Year
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not acceptable resolution to my laptop issue. Took 5 days and diagnosed issue but told me at pickup that I needed to order part in order for repair to be made.
This review is from Geek Squad® - 24/7 Support - 1 Year
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Burwat –
Ugh oh, we never like hearing one of our Clients left our store unhappy with their service. Please know that 24/7 Support provides Diagnostic Service, Virus Removal, Software and Hardware installation, among others. If the issue with your laptop was diagnosed as a hardware issue, cost of the necessary part would not be covered by your 24/7 plan. We apologize if this was not adequately communicated to you, and invite you to give us a call at 1-888-433-5778 so we may advise you further.
Rated 1 out of 5 stars
Horrible service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dropped my pc for warranty service on a failed hard drive. 2 weeks later still no PC and no ETA for when it will be repaired. The squad can’t provide any status
This review is from Geek Squad® - 24/7 Support - 1 Year
No, I would not recommend this to a friendRated 1 out of 5 stars
Protection- geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty much sold me a refurbished computer without my knowledge- these guys don’t fix anything they just diagnose that’s it- then it’s up to you
This review is from Geek Squad® - 24/7 Support - 2 Year
I would recommend this to a friendRated 1 out of 5 stars
Bad repairs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had to return my laptop 4 times and it’s still not right! Waste of $360. I am failing a class because my laptop was not repaired right.
This review is from Geek Squad® - 24/7 Support - 1 Year
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchase the Geek Squad protection on my computer and it’s one is worst and low now and wanted to charge almost 600.00 to fix the other one
This review is from Geek Squad® - 24/7 Support - 1 Year
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hello SMOOTIE - Your Geek Squad 24/7 Support plan covers you on up to three computers for software work. Unless the issue with your computer is related to hardware, or you need data recovered, the repair shouldn’t cost you any extra. Please head over to www.geeksquad.com/chat to chat with an Agent to see if we can help you out.
Rated 1 out of 5 stars
Worthless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Spent 10 hours online with Geek Squad to fix an issue on my laptop. I came up with my own solution. Got a refund of the service contract
This review is from Geek Squad® - 24/7 Support - 1 Year
No, I would not recommend this to a friendRated 1 out of 5 stars
Always new agents
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek agents do not keep track of the equipment you leave in their support area..lost my equipment ,management showed minimal concern
This review is from Geek Squad® - 24/7 Support - 1 Year
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad could not solve my problem.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Please see my review (that I just submitted) of the Dell laptop I purchased, which does not perform the task I purchased it to do
This review is from Geek Squad® - 24/7 Support - 1 Year
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for sharing your Geek Squad experience. I am sincerely sorry to hear that our Agents were not able to help with your service request. For questions around your Best Buy purchase, I recommend calling 1-866-BEST-BUY (1-866-237-8289), or speaking directly to a store manager if that laptop was purchased through a local Best Buy location.
Rated 1 out of 5 stars
What are they good for.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have had a problem with our Office 365 subscription. They have not been able to pinpoint it or get a new subscription.
No, I would not recommend this to a friendRated 1 out of 5 stars
Waste of money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.High price for them to check a PC Geeks called the house before I had made it home to tell me they could not fix the problem
This review is from Geek Squad® - 24/7 Support - 1 Year
No, I would not recommend this to a friendRated 1 out of 5 stars
Not happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They completely wiped my computer without my permission. It still runs extremely slow and sometimes not at all
This review is from Geek Squad® - 24/7 Support - 1 Year
No, I would not recommend this to a friendRated 1 out of 5 stars
negative
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.no communications, could not reach Geek s by phone after numerous calls. Not likely to recommend or use you again.
This review is from Geek Squad® - 24/7 Support - 1 Year
No, I would not recommend this to a friend