Customer Ratings & Reviews
- SKU:
- 8893116
Customer reviews
Rating 4.6 out of 5 stars with 3306 reviews
(3,306 customer reviews)to a friend
Rated 1 out of 5 stars
Customer’s Choice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I didn’t have a choice when it came to my product selection. The Geek Squad Staff Bullied me into making a purchase.
This review is from Geek Squad® - 24/7 Support - 2 Year
No, I would not recommend this to a friendRated 1 out of 5 stars
computer needed too many repairs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After the warranty expired, the computer needed major repairs. It took weeks for the Geek Squad to get it corrected.
This review is from Geek Squad® - 24/7 Support - 1 Year
No, I would not recommend this to a friendRated 1 out of 5 stars
Not worth the money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad doesn't know anything. I always have problems with them
This review is from Geek Squad® - 24/7 Support - 1 Year
No, I would not recommend this to a friendRated 1 out of 5 stars
Getting Laptop Up-and-Running
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pleasantly surprised that GS was able to work around the fact that my Windows Password was deleted via a worm.
This review is from Geek Squad® - 24/7 Support - 1 Year
I would recommend this to a friendRated 1 out of 5 stars
Horibble
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.never fixed any of my issues, every time i called had to wait hours for a tech to try and fix my issue
This review is from Geek Squad® - 24/7 Support - 1 Year
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi joem – I’m sorry we weren’t able to get your computer fixed just yet. We’d like to give it another shot. Please head over to www.geeksquad.com/chat to set up an online session, or www.geeksquad.com/schedule to set up a reservation to visit your local Geek Squad precinct. That way we can help you out without you having to wait on hold on the phone.
Rated 1 out of 5 stars
Still not working properly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The item that I brought in for repair would not open properly. I can get it to start by slapping the case.
This review is from Geek Squad® - 24/7 Support - 1 Year
No, I would not recommend this to a friendRated 1 out of 5 stars
Negative review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had to pay $199 instead of $99 for renewal. Never received email for renewal. Widow on social security.
This review is from Geek Squad® - 24/7 Support - 1 Year
No, I would not recommend this to a friendRated 1 out of 5 stars
very disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.laptop in for protection and updates. now is slower than ever. . very expensive for poor workmanship
This review is from Geek Squad® - 24/7 Support - 1 Year
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We're sorry to hear that you are not satisfied with the workmanship that was performed on your laptop. Please call us at 1-800-Geek Squad to schedule another appointment to allow another agent the opportunity to take a closer look!
Rated 1 out of 5 stars
Why pay an expert?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The worst experience I've had at Best Buy or Geek Squad. Refer to my previous complaints for details
This review is from Geek Squad® - 24/7 Support - 1 Year
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hello Steve – I’m sorry that you had such a bad experience with your Geek Squad 24/7 Support plan. Please give us a call at 1-800-GEEKSQUAD (1-800-433-5778) to see if we can remotely access your computer and get this fixed for you without having to make another trip into a store.
Rated 1 out of 5 stars
My laptops problem was fixed.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had appointments to drop off, and pick up my device. There was little waiting and no problems.
This review is from Geek Squad® - 24/7 Support - 1 Year
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Trebor – That’s awesome news. Thanks for sharing your positive experience with us. The next time you need help with your computer, please head over to www.geeksquad.com/chat to see if we can get your computer fixed up even more quickly by accessing it remotely across the Internet. That service is included as part of your Geek Squad 24/7 Sup[port plan at no additional cost.
Rated 1 out of 5 stars
Geek Squad Support
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Would not be without it. Very knowledgably staff. Have comfort in knowing they are there when needed
This review is from Geek Squad® - 24/7 Support - 1 Year
I would recommend this to a friendRated 1 out of 5 stars
Unable to use on laptop purchased
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was not able to use security protection on chrome book. Wish I knew this before purchasing.
This review is from Geek Squad® - 24/7 Support - 1 Year
No, I would not recommend this to a friendRated 1 out of 5 stars
Tech was too busy to really help, a complete waste
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was very disappointed. The tech didn’t do anything but make sure the computer would turn on
This review is from Geek Squad® - 24/7 Support - 1 Year
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hello Lchulo – I apologize that you didn’t get the service you were expecting under your Geek Squad 24/7 Support plan. Please give us a call at 1-800-GEEKSQUAD (1-800-433-5778) and we can attempt to connect to your computer remotely and try to get the computer fixed up without you having to bring it back to a store.
Rated 1 out of 5 stars
Bad service!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Called them on 12/08/17 around 5:30pm and I was on hold for around 45 minutes until I hung up.
No, I would not recommend this to a friendRated 1 out of 5 stars
My entire experience with geek spuad was awful!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had one of the worst experiences of my life with the geek squad in Best Buy of Madison, MS,
This review is from Geek Squad® - 24/7 Support - 1 Year
No, I would not recommend this to a friendRated 1 out of 5 stars
Laptop repair
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My laptop repair was quite expensive. Not sure if I would do it again or buy a new one
This review is from Geek Squad® - 24/7 Support - 1 Year
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi techchallenged39 – I’m sorry that your laptop repair was more expensive than you were hoping. The good news is that your Geek Squad 24/7 Support plan will last for a full year. If your computer runs into any additional problems before it expires, please give us a call at 1-800-GEEKSQUAD (1-800-433-5778) to see if we can get it fixed remotely, or if we can schedule a time for you to visit your local store for support.
Rated 1 out of 5 stars
Charge an account that I didn,t want charged
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bad Bad service They did not give me a choice they charge a card I did not want charged
This review is from Geek Squad® - 24/7 Support - 1 Year
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for sharing your Geek Squad 24/7 Support experience. Our Geek Squad accounts team at 1-800 GEEKSQUAD (1-800-433-5778) would be happy to help with any questions around your subscription, as it sounds like that account was setup with automatic renewal.
Rated 1 out of 5 stars
what purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.brought laptop to be fixed came back with the same problem sent $200 got 0 return
This review is from Geek Squad® - 24/7 Support - 1 Year
No, I would not recommend this to a friendRated 1 out of 5 stars
Worst service ever!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I asked for my money back because the Heek Squad totally messed up my data!
This review is from Geek Squad® - 24/7 Support - 1 Year
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Nanny – I’m sorry to hear that there was an issue with your data after a recent service. We never want that to happen. I encourage you to give us a call at 1-800-GEEKSQUAD (1-800-433-5778) or visit your local Best Buy to help get this resolved.
Rated 1 out of 5 stars
24/7 Support for 3 years
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What a fantastic bargain . Where else can you find this type of service?
I would recommend this to a friend