Customer Ratings & Reviews
- SKU:
- 8893116
Customer reviews
Rating 4.6 out of 5 stars with 3306 reviews
(3,306 customer reviews)to a friend
Rated 1 out of 5 stars
They won't honor their warranty-Wasted money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Their brochure and website clearly state "We'll get your (TV) screen back to PRISTINE condition if your pixels start looking weird..." NOT TRUE! The dictionary defines pristine as "as new", "perfect", "in its original condition ". Best Buy won't cover pixels that are stuck on glowing bright white.
This review is from Geek Squad® - 24/7 Support - 1 Year
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking the time to let us know about your experience with your Geek Squad Protection plan. Defective or stuck pixels should be covered under most protection plans, please give us a call at 1-800-GEEKSQUAD so we can see how we can best assist you.
Rated 1 out of 5 stars
Computer is still in shop after a month.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I dropped my computer off, before I headed up to school, on the 11th of August. It had some outer shell dents and dings that I wanted to be fixed. They gave me the initial estimated time of completion of the 30th of August. Once I gave them my device I received the order number and an email saying that they started working on it. After that, I have received no updates or information about my device. When I try to contact them and give them my service order number they say that it is not in their records.
This review is from Geek Squad® - 24/7 Support - 1 Year
No, I would not recommend this to a friendRated 1 out of 5 stars
Don't purchase the protection plan
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No value in protection due to high deductible during a claim. For us it was cheaper to purchase a new phone than it was to pay the deductible.
This review is from Geek Squad® - 24/7 Support - 1 Year
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .I'm sorry to hear your protection plan wasn't what you were hoping for! I would like to have you speak with an Agent that is standing by to see if they're able to pro rate any unused portions of your plan. You can call us over the phone at (800) 433-5778, or connect with us online at www.GeekSquad.com/chat.
Rated 1 out of 5 stars
Online Chat was horrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I contacted Geek Squad using the online chat and it was horrible. The agent "Neil" kept me online and calling me for over an hour for what should have been literally 10 minutes. He was confused, and didn't know what the heck he was doing. For the monitors for your online chat personnel, you have some serious work to do.
This review is from Geek Squad® - 24/7 Support - 1 Year
No, I would not recommend this to a friendRated 1 out of 5 stars
Worst turn around for "fixing" anything!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.On top of not fixing anything fast enough they don't completely fix anything. They give it back to you just good enough to get you out of the store 3-4 weeks after you turned it in. The worst thing I have ever purchased was a geek squad plan. 100% not worth getting!
This review is from Geek Squad® - 24/7 Support - 1 Year
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We apologize that your repair didn’t goa s expected. If the issue is with a computer, please head over to www.geeksquad.com/chat to have an Agent access your computer remotely. We can fix many issues without you ever having to leave your home. If it is something else that needs attention, please call us at (800) GEEKSQUAD or (800) 433-5778 so we can try to find the best solution for you.
Rated 1 out of 5 stars
POOR CUSTOMER SERVICE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The augusta, me location is HORRIBLE. 4.5 hours of wasted drive time and 3 trips..phone is still broken and he is "sorry" he made a mistake.
This review is from Geek Squad® - 24/7 Support - 1 Year
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for leaving a review on our 24/7 Support. Sorry to hear that you may have had some issues with your phone. We would heavily recommend continuing to work with your local store leadership as they would love to assist however they are able. You can visit us online at www.geeksquad.com/schedule to schedule a time to speak with an Agent at the store about this.