Customer Ratings & Reviews

Best Buy is where I go to purchase computer and its peripherals. I have always quite please with their service. However, when I purchased their 24/7 plan it was another story. They were unable to connect to my computer despite multiple attempts. They wanted me to bring in my computer to their store to address this issue. Being a paraplegic, I have some limitation. Yes, I have a ramp to my van, but the angle of the ramp is such, I would risk dropping my computer since I could only hold it with my left hand while right hand handles the joy stick. My other option, I would have to hirer someone to disconnect and reconnect my computer, along with driving it to the store. This wasn't a viable option for me. I asked about having a technician come to my house which is about 4 miles away. Yes, someone could to my house, but I would have to pay the home service fee. I asked if this could be waved because of circumstances about inability to connect to my computer.They said NO, then I asked to speak to their supervisor, and he said NO. I cancel my plan, they were good about refund since it was less than 30 days after the purchase. After cancellation, another plan was able to connect to my computer without an issue. If you are unable to connect to your computer, why does the customer bear that cost?

The Geek squad has answered all my questions so far. I just started in Jan. They all are knowledgeable on all their equipment, and patient with me an older adult.

Geek squad assisted me in connecting my Wi-Fi on new laptop along with several software programs. They were courteous, knowledgeable and answered all my concerns.

They helped clean up my PC after i was hacked, and added new Virus protection, and now have Geek Squad at my finger tips right on my PC in Case it happens again.

Really enjoying my new laptop. Best Buy sales representatives were so very helpful as was the Geek Squad Rep! I would recommend Best Buy for all tech equipment!

Web-root is a must for those of us who are not in tune with their digital equipment. The folks you talk to are friendly and helpful. They know what they are doing.

I have used this service already and it paid for itself. Computer has worked fine since. Tech did a great job of explaining the work that was done. Very pleased.

The Geek Squad repair my computer and removed any viruses that were present recommended memory upgrade which I do in the future. Very satisfied with their work.

Well worth price, sense of security. Fast reliable service, knowledgeable staff. I had several devices fine tuned and repaired... my go-to for service.

Every year we renew our Geek Squad for our computers. The associates are very knowledgeable in every aspect of repairing your computer. A must get every year!

After an update failed I almost lost all of my data. But a quick trip to Best Buy and everything is all better now. Thanks a million for recovering my information.

it was better to enroll in the geek squad support to re-boot my parameters than to pay a local computer repair by the hour for a 1 time diagnostic and repair.

GS quickly fixed an issue I was having with my computer. They also cover A variety of my electronic devices. Because of that I renewed for another year.

Great product and it helps with preventing virus’s and tells you what websites are safe and what is not.

The Geek Squad is awesome. Every time I take my computer in, I am amazed how quickly the diagnoses is returned. I never expected them to be so good.

Had my laptop back, fixed and in excellent working order, in two days. This was over a holiday weekend. Excellent, courteous, knowledgeable service personnel.

I came to best buy geek squad with 2 separate computer issues and they were able to resolve them for me quickly and efficiently. I thought they were great.

My hard drive had locked up so I had to take to the Best Buy team to restore and save my data. They did and were super nice about it. Very professional team.

The Geek Squad is exactly the service needed for my household. We are empty nesters and not technologically advanced. The techs are knowledgeable and reassuring.

A bit pricey but when I found out it covered up to 3 devices it allowed me to get the 2 computers I was replacing fixed by adding plan to my new computer which was a pleasant surprise