Customer Ratings & Reviews

Trash . Charge doesn’t hold noise cancellation doesn’t work well. Best Buy is definately not a place to buy refurbished products! They don’t do a good job.

Don’t really like it due to the fact that it’s always falling out my ear! Also when I received the headphones they were dirty & filled with someone’s ear wax!

I bought a refurbished set and it came with no charger and no rubber ear pieces pure junk

Missing ear tips and cable and the worst part is that the case doesn’t hold charges. Worthless tbh

Aftermarket earbud covers don’t fit well. Connectivity seems to be off.

I received black earbuds with coral pink ear tips that had earwax on the inside. BUY THEM NEW!!!

Horrible. Keeps falling off and disconnects from time to time

Missing small and medium earpieces. It is suppose to bring three different earpieces sizes. Do not recommend buying online.

Item was missing a set of ear tips and was not in original packaging with normal Apple paperwork.

Great Sound, Decent noise cancelling, but wings are painful for me

For the most part it works Sometimes it gets static every now and then which is aggravating while in the middle of a conversation

won't stay connected to phone i guess that is why they were previously returned.

I bought these in, hoping that they would be better than beats were in the past, especially since Apple owns them now, but they sound muddy at best, I would bypass these the only good thing that these earbuds have going, for them is the fact that they hold in your ear just not that comfortable after five minutes though

Had trouble pairing with android phone. Seems geared for Apple phones.

This review is for the geek squad recertified beats fit pro. They arrived without any earpieces. I also could not get them to pair to my iPhone. I followed the instructions which said hold the button down for 15 seconds until it flashed between white and red. I held the button down for a good minute and nothing, I even charged it first. I’m returning it.

I bought refurbished, and like many had commented, they came without the mid size tips. Even without considering that, I can't understand the hype. The box is flimsy, and overall feel is cheap. The much hyped fit is just average. For just $20 more I much prefer AirPods Pro 2nd gen.

Agter 2 montgs chirping evho noise from ear Pierce that makes it hard to listen gave to turn it off

I ordered this item and it came four days later than I was initially promised. It didn't pair with either my computer or Iphone, and I had already spoken with the tech people in the store to know they couldn't help me. So I called the Apple store and they accepted Best Buy's warranty and sent me back my repaired unit in only three days.

Great earbuds but its the first and last time I ever buy certified refurbished. After examining the buds for the fist time, they smelled so heavily of cologne from its precious owner it was egregious. When i purchased i figired it would have been just a unused retuned pair . Not the case and not refurbished to my standards.

These are NOT “refurbished” but rather simply returns jammed back into the box. First order returned because it had no ear tips. Second order now arrived with now power (usb-c) cord. Zero quality control. Not worth the headache (could luck working with their customer service). There are better options out there. Buyer beware.