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Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 2009 reviews

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Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.6 out of 5 stars

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Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers express satisfaction with the sound quality, fit, comfort, battery life, price, and condition of the Geek Squad Certified Refurbished Beats Fit Pro True Wireless Noise Cancelling In-Ear Headphones. They appreciate the incredible sound quality, comfortable fit, and long battery life. Many customers also find the refurbished headphones to be a great value for the price. However, some customers have experienced issues with missing ear tips, connectivity problems, missing parts, the case, and missing accessories.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 90 Showing 1,781-1,800 of 2,009 reviews
  • Rated 1 out of 5 stars

    Just no

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fit is horrible. The sound quality is horrible. The case is too small for the earbuds when you put on larger tips. Just major design flaws. Case is flimsy. Everything about them is just horrible

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Never ever buy refurbished items

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was my worst decision to buy a refurbished item. Its not charging properly and only 20 minutes later its turn off.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor customer service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never delivered, even with repeated calls/inquires, no help from Best Buy. Had to protest the transaction via my credit card company to reverse the charge.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Beats headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased it for my wife for xmas they were a refurbished set gotta admit, they say they are geek squad, certified, but not too pleased with the way that they repackage them with brown tape on the outside hopefully they work

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    BE AWARE

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First of all I didn't realize I was ordering a refurbished item, I was just so happy the beats was on sale, so I didn't read it but anyway it didn't work at all. I returned it right away.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Arrived with a conpletely broken crackling left

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ear bud. Clear as day the product was not tested at all. Unfortunately will be returning.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I received a hello fresh coupon instead of earbuds

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just received them today, well actually I didn’t receive anything just a box from best buy in my name with a coupon for hello fresh for 17 free meals.. I am on chat with support right now as I am writing this review waiting for a reply.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Dr Dre Beats

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The worst experience I ever had. Never will I buy from Best Buy… ordered my wife dr. Dre beets ear piece set. For her birthday and was shipped out and delivered, opened package found case and buds with no ear cushions and charger nor a manual.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    My first beats

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first pair of beats from my husband i reslly like the way they feel in my ear not bad at all

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Garbage

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible, bought two of these and both failed after a month. I bought these cause my Jabras kept falling out of my ear, but at least they worked!!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Geek Squad fails again

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought the refurbished, and they didn't come with the silicon earbuds... and no replacements either... so basically useless unless you had other beats to take the earbuds (they are not easy to find

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Mediocre at best

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not fit well and dies pretty fast. When running they fall out 100% of the time no matter which buds I use. And sound is pretty mediocre

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Possibly worse earbuds ever don’t waste your time

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst earbuds I’ve ever owned should’ve got the geek squad protection. Now I’m stuck with the $200 paperweight will never buy these again horrible.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything looked new and clean. Wasn’t hard at all to use and connect to a device.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Missing parts

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was missing earbud tips. Went to store and they said I should have expected missing items as it was refurbished. I returned the ear buds.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Luck of the draw

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just buy a new pair. I know refurbished can be a crapshoot. The pair I got had busted drivers. I ended up just exchanging and paying the difference for a new pair

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Wouldn’t buy refurbished again.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these because I lost my old pair. These refurbished ones don’t actually have a functioning noise cancellation. Should have bought new again.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used several type of ear buds and rheee had the lowest sound quality, worst fit, and most limited range.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Works just perfectly!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not one issue with these. Works like a charm. Will buy refurbished again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Christmas gift

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Christmas gift my daughter loves it .. and that’s a favorite color

    I would recommend this to a friend