Customer Ratings & Reviews

I purchased this in a first everything seemed well and after miraculously the 14 day warranty expired, the computer knocked out and the keyboard stopped working does not function with external keyboard either and I’m now stuck with a broken computer and $600 out of my pocket stay away from. The guy at geek squad also told me I should not purchase Best Buy refurbished ever!!!!!

I purchased this item as a Christmas gift. I repeatable tried to get a price and availability on the warranty. No one was able to help me and I just ran out of energy asking. Sales crew was fine aside from that.

It was little bit damaged and broken. And the package came all broken and ruined.

Bought it refurbished and it stopped working after 3 weeks

I ordered the gold/rose gold and a silver one came. I am so upset! And they couldn’t offer me anything besides drive to a bestbuy and trade it for a new one. No some money back to compensate. NOTHING. I am furious

Will never buy another refurbished item again. It’s never worked right .

Computer was marked as Refurbished but shift key does not work and continuously makes noise and has glitches. Just opened it and not returnable. Biggest waste of money I've ever spent. Buy directly from Apple. Never buy one from Best Buy. These are not Refurbished...they are junk.

I had bought a 2023 Mac book air and they sent me a 2017 model called them back for them to say take it to a store and my new one would be ready in a week. They then sent me the wrong charger for the laptop so I had to go back to the store to exchange charger now and they do not wanna own up to the two mistakes and give me a gift card back for my troubles. I will never spend any more money at Best Buy!

Unfortunately I was send the wrong computer. I am going to reorder and hopefully I will get what I ordered.

I ordered space gray, but received rose gold. But it did seem to work and had zero scratches, and were very helpful and quick in issuing a return

Getting this Refurbished MacBook Air has been one of the best decisions for my school year. I was a little hesitant at first about buying a refurbished laptop, but this thing feels and works like it's brand new. The Apple M1 chip is seriously fast. I can have a dozen tabs open for research, be working on a paper in Word, and have a lecture video playing in the background without any slowdowns. The battery life is probably the most impressive part. I can go through a full day of classes and studying on campus without even thinking about bringing charger with me. It's easy to carry, which is perfect for moving it around from class to class. Beyond school, it's been awesome for everything else, too. Scrolling through social media, streaming shows, and video chatting with friends is incredibly smooth. The 256GB is plenty of space for all my school files and photos, and the 8GB of memory handles multitasking like a pro. The display is bright, making everything from reading articles to watching YouTube videos look great. Honestly, for a student on a budget, this refurbished MacBook Air is an absolute game-changer.

MacBook works. Came in very dirty and with a not useable charger. Computer was caked with dried food and black residue. Charger was frayed and dirty also. Before use had to go & purchase a new charger.

Completely unsatisfied with this purchase. I got the wrong color. And the agent at the store is telling me that this is what I was order . So funny

Never Never Never buy a refurbished Mac from BestBuy. I bought one last November and within a month it kept freezing up. By the time I decided to do something about it the 90 day warranty expired. It’s a hardware bug that even Apple won’t fix. Good bye $600 and my business BestBuy.

Battery was faulty and I did not appreciate the hassle of shipping it again.

Not sure how something can be refurbished and not work

Honestly was looking forward to it when it got shipped and I got it, soon as I opened and tested it out it was terrible it has sticky keys and things as crumbs where still stuck underneath the keyboard, I get that it was refurbished but it could have at least been detailed

Received laptop with broken charger, no packaging. Don’t buy it. geek squad refubrished items are just used. Not even cleaned. Owful feeling.

Laptop was not in any great condition at all. Lots of trash inside when I opened it and had sticky stuff all over it. Really horrible experience.

Of course I bought a refurbished but some keys are not working well. I went to the Apple Store and got it cleaned but they told me I might need a new keyboard. Please be awake of these purchases.