Customer Ratings & Reviews

Everything works perfect on the MacBook as promised

Great Laptop! Looks just as it would’ve coming from Apple. Great deal for a great product!

The laptop is perfect! The battery is new, and wasn’t damaged at all when I received it! The screen has nothing wrong with it and there’s no dents at all! I put a case on mine but only to protect it!

I bought this laptop 3 times and the 3 times it came broken. Every app was crashing. Nothing was working, icloud was not syncing, the software doesn’t want to update. The worst part is every time I return the product they tell me “we have nothing to do about this” and that i have to wait for another 2 days in order for the new laptop to arrive. When it does, it’s not working as well. I did this 3 times. I ended up returning the product and getting a refund after waiting 1 week. This is the worst experience I had buying a laptop, and also the customer service are really unhelpful at all. So dissapointing for such a huge name to be like this when dealing with customers.

Came packaged well, works perfect, very satisfied !

Bought a refurbished MacBook. Didn't find any software errors. The case is in very good condition. Bought for my wife, she is happy! A happy wife is a happy husband :-)

it cracked after 2 weeks i bought it and if i were to go back in time knowing it will crack so easily i would have never bought it.

Horrible experience, damaged from backshell side where apple logo is on, one of the corners where laptop opens and on the bottom of laptop looks like they didnt refurbish it properly, it looks like this laptop wont last long. I took it to BestBuy Los Feliz to return it and they didnt allow me to return it in store, they are making me go through the hassle of shipping it back. Mind you i bought this refurbished laptop online to be delivered in Los Feliz Best Buy location and they still refused to accept the return. I strongly regret buying this laptop and wont be purchasing from here anymore. I have shopped here for 16+ years and they treated me poorly.

I'm sorry to say this but my experience was beyond horrendous. I bought this refurbished Mac for my wife in supposedly "excellent condition." I picked it up, brought it home, opened it and it had a dent in the top. I said to my wife we should return it but it took week to arrive and she said she was going to put in a case anyway. Long story short, the computer was totally faulty. It wouldn’t transfer her information from her previous mac and we had to return to store. The Geek squad (who was very kind and honest) said it didn’t even connect to the internet. Totally broken. It nearly cost her all of her data. So I order ANOTHER one. THIS TIME, I open the box in the store, just in case... It was even worse. See the photos I took in store - covered in dents, chips, scratches. I had such a terrible experience that the in-store team gave me a great deal on an open box mac instead, which I bought. I will give THEM a 5 star review on the West LA store's website but I will NEVER buy a refurbished Mac from Best Buy online again.

The laptop I received clearly had a screen replacement, and they managed to leave dust under the glass and decided it was fine. Who exactly “certifies” these refurbished products? What a joke. I gave it one extra star for the price point since it’s a cheap entry into the macOS system, but otherwise this has nothing going for it.

Price Good and really good keeping product send it

Gets the job done. But the refurbished quality isn’t great. Sticky keys, charging ports won’t hold the cable sturdy, and the keyboard is disgusting.

Working perfect, very fast download, doesn’t feel like refurbished.

The laptop works fine. But the cord has periods where it works and doesn't. I tried reaching out but best buy's customer support system is confusing and takes forever to get a response.

Design and Build Quality: The MacBook has a really nice design with durable materials. The aluminum design is solid, premium and looks very elegant. It's very light (2.8 pounds) which is less than I expected. Performance: The M1 chip seems to be very powerful for pretty much anything even video editing. However, for video editing and more resource intense tasks I'd recommend the Pro model. I love how it never gets hot and it's always quiet. I mainly use it for office tasks and it runs very smoothly. For gaming, I'd recommend a gaming laptop/PC since MacBooks are not built for this purpose. Battery Life: It has good battery life, it really depends on the usage but I can browse, watch videos, check emails, FaceTime and work on Word or Excel and it can last the full day (about 6-8 hours) with some power left. I rarely use it on battery which could have a negative impact on my battery, but it definitely has good battery life. Display: There isn't much to add, it's beautiful, text and images appear sharp and the True Tone technology adapts the color to the ambient lighting which is nice. Overall, it's a beautiful display and you will notice it. Keyboard and trackpad: I love to type on this MacBook, it has the upgraded keyboard which is more reliable and durable than the messy butterfly keyboard from older models. It's comfortable to type in and it's very quiet. The trackpad, like any other Apple product is among the best, I don't think any other laptop comes close to how nice the trackpad is. Software: It supports the latest OS as of the time of writing this review (Sequoia) and it's compatible with Apple Intelligence which is nice, it doesn't add many features but it's nice to have compatibility. In terms of software support it's still updated by Apple, based on older MacBooks and their lifecycle it should support OS upgrades for at least 2 years, and perhaps 1 or 2 more years after that of security updates, but it's not official until Apple confirms it. This can be important if you're thinking of keeping it for longer than that since many apps drop support for older OS versions after a while. In addition to software support, an important aspect of Mac OS is the compatibility with other Apple devices and how nicely everything integrates. If you don't have any other Apple devices it's still a very powerful laptop that can be used as just that, a laptop, but being in the Apple ecosystem I can notice the advantages of the OS integration with my iPhone, iPad and AirPods.

What’s this device even inspected? They are cosmetic scratches all over which are kind of expected. What’s not expected is food encrusted in the keys that make them sticky, making the keyboard less functional. This was noticeable second after opening the MacBook, which leaves me wondering if this was even inspected. 

Came with a wrong charger and cable. The next day after receiving the product I called customer support and they told me that I could go to any Best Buy store and they would give me the right charger. I went to the Best Buy Store located in Doral FL. At the store, the representative and the store manager said that there was no possibility of giving a new charger free of charge. I had to purchase a new one (cable and box). This is totally unfair and unacceptable! Even though the item is a refurbished item, you should deliver the laptop with the right charger.

Either i got unlucky or the other reviews are super lucky. Pink one just arrived with major scratches on the top and bottom cover PLUS a dent at the bottom. These arent refirbished at all but scractched and dented. Very disappointed

I order MacBook Air M1 2020 Space gray but I received Rose gold MacBook the screen is scratched and crack.

Laptop with no clean and strach and dent at the edge