Customer Ratings & Reviews

Not sure how something can be refurbished and not work

Completely unsatisfied with this purchase. I got the wrong color. And the agent at the store is telling me that this is what I was order . So funny

Computer was marked as Refurbished but shift key does not work and continuously makes noise and has glitches. Just opened it and not returnable. Biggest waste of money I've ever spent. Buy directly from Apple. Never buy one from Best Buy. These are not Refurbished...they are junk.

I had bought a 2023 Mac book air and they sent me a 2017 model called them back for them to say take it to a store and my new one would be ready in a week. They then sent me the wrong charger for the laptop so I had to go back to the store to exchange charger now and they do not wanna own up to the two mistakes and give me a gift card back for my troubles. I will never spend any more money at Best Buy!

Never Never Never buy a refurbished Mac from BestBuy. I bought one last November and within a month it kept freezing up. By the time I decided to do something about it the 90 day warranty expired. It’s a hardware bug that even Apple won’t fix. Good bye $600 and my business BestBuy.

MacBook works. Came in very dirty and with a not useable charger. Computer was caked with dried food and black residue. Charger was frayed and dirty also. Before use had to go & purchase a new charger.

Honestly was looking forward to it when it got shipped and I got it, soon as I opened and tested it out it was terrible it has sticky keys and things as crumbs where still stuck underneath the keyboard, I get that it was refurbished but it could have at least been detailed

Laptop was not in any great condition at all. Lots of trash inside when I opened it and had sticky stuff all over it. Really horrible experience.

Battery was faulty and I did not appreciate the hassle of shipping it again.

Of course I bought a refurbished but some keys are not working well. I went to the Apple Store and got it cleaned but they told me I might need a new keyboard. Please be awake of these purchases.

The computer is not working, and they don’t want to refund me

Purchased online and picked up in store the next day. Absolutely incredible value, everything was in perfect condition as described. The battery lasts for a couple days. I use it for school/personal use, so really just browser use. Storage is more than enough for me and the M1 processor is powerful and fast. I think it’s more than enough for what I needed when compared to the later M2 model. I highly recommend this Mac if you just need a strong, fast day to day laptop!!

Excellent condition, if I didn’t know it was used I wouldn’t be able to tell the difference. Long lasting battery and excellent processing speed. Highly recommend

This laptop is great for college students. It's quick , inexpensive and has a good display. The battery life is great and instead of getting the 256 gb. I recommend getting the 512gb of storage.

This is a good purchased works amazing and eveyrhtifn

A very practical and easy to use phone, it has a good size and is very fast, it has a good security system and a good camera

Excellent condition, looks new with the exception of a few small scratches on the outside. Very satisfied with my purchase.

Great packaging, great condition, battery checked out normal and lasts as long as I would expect it to last. The M1 chip lasts significantly longer than the Intel chip, and that battery life was already really good to begin with.

Came in perfect condition, battery life is amazing + it came with the correct charger :) If I didn’t know that it was refurbished, I wouldn’t be able to tell.

For being a refurbished MacBook Air, the quality was in excellent condition. You would never know the laptop was previously used. You have to look really hard to notice there was a very tiny chip on the top of the laptop but other than that it is in near perfect condition.