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Customer Ratings & Reviews

$679.99
Save $1,319.01
Comp. Value: $1,999.00

Customer reviews

Rating 4.3 out of 5 stars with 153 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers appreciate the excellent battery life and the like-new condition of this refurbished MacBook Pro. Many users find the performance and processor speed to be impressive, making it a valuable machine. The screen quality and ample RAM are also highlighted as positive features. However, a few customers have expressed concerns regarding the packaging.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-153 of 153 reviews
  • Rated 1 out of 5 stars

    Dead battery, VERY disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This purchase was a total scam, the battery died after 2 months. $1,000 purchase and Best Buy refuses to help without charging me $200. What is the point of "Geek Squad Certified" if the laptop will become useless 2 months after purchase? I just want them to fix this issue.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Cancelled order, no refund.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was thrilled with my purchase of the refurbished iMac pro. I kept getting messages that delivery was delayed. Then I got a message that the purchase was canceled and the credit would take up to 48 hours to be posted. It never got posted. Good thing I noticed. The person I spoke to just posted it, now I know I need to be vigilant. I am sad.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Laptop locked by outside company

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Macbook I received was under management by another company and so you couldn’t set it up. There’s nothing you can do about it, I’m not sure how that gets around QA and Geek Squad refurbishing teams.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Geek Tragedy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy shipped a MacBook instead of a MacBook Pro - not geek squad certified - poor customer support, poor packaging, lazy web site updating - overall not what you would expect from a large retailer

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    probably stolen laptop and no inspection

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the laptop was was own by Alaska Airline and require company log in, geek squad didn't even notice that?

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    DO NOT BUY

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    DO NOT BUY. Laptop was locked by Amazon… very disappointed with this purchase.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    A Good Value

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In great condition. It works great! I feel like I got a good deal.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    worth for programming and editing

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After a couple of days of usage , i am postin this. Previously i am using an Intel-powered Mac; after switching to this i observed a massive time saving in my work. Its a engineering marvel of apple.

    I would recommend this to a friend
  • Pros mentioned:
    Value

    Rated 5 out of 5 stars

    Mackbook pro m1

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really no issue. For the price, it was worth it. I’m really happy with this purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Refurbished Purchase

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    MacBook was exactly as described and in perfect working condition.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    BUY ELSEWHERE

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not, EVER, buy best buy refurbished. They delivered a computer that is not functional, and offer no recourse other than to travel to a Best Buy store and return it. No tech support unless you PAY THEM MORE FOR IT. Absolutely unconscionable.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Best Buy Geek Squad Certification is a joke.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very excited about getting this machine with the Geek Squad certification... I thought it meant something. However, when it arrived and I started to set it up. A prompt popped up that said the machine is Remote Managed and owned by Amazon. When I looked up what this meant, it was either stolen or was misappropriated. Either way, Best Buy did not do the job they claim of checking it out and making sure it was fully functional and ready for use. I'm done with Best Buy, their lack of diligence, poor performance, and misinformation/lies. But, 5 stars to the Waxahachie, TX store for making the return fast and easy.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worst place to purchase “refurbished.”

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Listen to the warnings. They will take no responsibility for shipping you a defective or damaged computer.

    No, I would not recommend this to a friend