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Customer reviews

Rating 3.8 out of 5 stars with 217 reviews

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Rating by feature

  • Performance

    Rating 4.2 out of 5 stars

  • Storage Capacity

    Rating 4.3 out of 5 stars

  • Controller

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

74%would recommend to a friend

Customers are saying

Customers often highlight the smooth performance and good condition of the Geek Squad Certified Refurbished PlayStation 4 Pro Console, along with its great price. However, some customers have reported issues with the controller, such as missing rubber on the thumb buttons, and missing power cords. There were also a few comments on the packaging and console noise.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 217 reviews
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Worth the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The PS looks and works as new! My nephew is really happy

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Great!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ours broke after 10 years this one is great. No issues

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was in excellent condition it was just like new

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price and an excellent gift for christmas!!!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    9

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good. Good. 9

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    PS4 Pro

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great gaming system at a great price! My son loves it!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ps4

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good very minor scratches turned on but didn’t come in ps4 package

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    PS4 pro

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality, works well and has no damage when the package arrives. Fast shipping.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    RECOMMEND

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    MY SON LOVED IT HE HAS HAD IT FOR A LONG TIME AND HE HASNT COMPLAINED.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    PlayStation 4 Fail

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m very disappointed in the outcome of this product considering how much I paid, the system shuts off everytime I try to play a game . So is it really refurbished?

    No, I would not recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Ps4 pro

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best bank for your buck no problems yet clean and good

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its awesome. Great gateway console for any age and person

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Randomly shuts off

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this since mid January. It is loud and randomly shuts off stating that the unit is too hot. I was going to return it but apparently the return window was less than 30 days and I have had it almost 3 months. Do not buy a refurbished unit from Best Buy! Not sure who “refurbished” it but it is not worth the money nor the headache.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Terrible service

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Totally disappointed; I made this purchase a week before Christmas, and the pick up at the store was for December 24, but I picked it up on the 23rd; When I got the package at home, I noticed that the console did not come in its original box, it did not bring the head set, nor the owner's manual as shown in the photographs and the list of contents in the listing, as shown below; so lousy service from the store. What's Included Sony Geek Squad Certified Refurbished PlayStation 4 Pro Console DUALSHOCK 4 wireless controller Headset Premium HDMI cable Power cable USB cable Owner's manual

    No, I would not recommend this to a friend
  • Cons mentioned:
    Controller, Power cord

    Rated 1 out of 5 stars

    poor customer service at geek squad counter

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony- geek squad refurbished PlayStation 4 wrong power cord , controller not working

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Ps4

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought refurbished as a gift for Christmas, so far all good.

    I would recommend this to a friend
  • Cons mentioned:
    Controller

    Rated 1 out of 5 stars

    Terrible support service, didn’t work when receive

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t work from day one!!! Tried to get help from their technical support well after 3 hours of going in circles on the phone and never even talk to one of the geek squad members, let alone you can’t understand what they are saying, I’ll just say Best Buy has lost a 15 plus year customer

    No, I would not recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Better get one!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comrs with everything you need to get started! Great purchase!!!

    I would recommend this to a friend
  • Cons mentioned:
    Controller

    Rated 1 out of 5 stars

    Ps4

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly i super disappointed in this purchase. Fir multiple reason. First is it was refurbished but didnt come with geek squad protection. The controler was broken right off the bat. And for the amount o spent on it it should have all worked... i usually dont have these types of provlems with my purchases.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    PlayStation 4

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son absolutely loves his game but it didn’t even last a whole year! It’s now froze (safe mode) and we’ve tried everything and can’t get it to work. Other than that he loves it and the game!

    No, I would not recommend this to a friend