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Customer Ratings & Reviews

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Customer reviews

Rating 3.8 out of 5 stars with 217 reviews

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Rating by feature

  • Performance

    Rating 4.2 out of 5 stars

  • Storage Capacity

    Rating 4.3 out of 5 stars

  • Controller

    Rating 4.2 out of 5 stars

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Cons mentioned filter

74%would recommend to a friend

Customers are saying

Customers often highlight the smooth performance and good condition of the Geek Squad Certified Refurbished PlayStation 4 Pro Console, along with its great price. However, some customers have reported issues with the controller, such as missing rubber on the thumb buttons, and missing power cords. There were also a few comments on the packaging and console noise.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 217 reviews
  • Rated 5 out of 5 stars

    Amazing PS4 Console. Like new!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this console! It arrived in original packaging and clean and working well. I especially like the vast variety of games available in a multitude of genres. I would purchase it again.

    I would recommend this to a friend
  • Cons mentioned:
    Power cord

    Rated 2 out of 5 stars

    Just pure lack of observation

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They sent me the wrong power cord and I didn't even use my system baent out and had to buy my own power cord

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Christmas gift for a young gamer!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great buy for the money- for what I saw these selling for by private sellers online, we got the same price but with the assurance of a Best Buy guarantee!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    HHD Didn't work and from Europe

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    HDD didn't read. Came from region B and couldn't play North American movies. Don't by used online. Visit your local stores that offer better service for products like this.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    hi

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    came everything but the conection cord was the wrong one :(

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is good for those who do not want to spend a lot of money but be careful if you want something new, read carefully first

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Christmas gift

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not really used it yet.but it was delivered well ty

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got for my sons 10th birthday he was so excited loves to play for hours

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Would buy again!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This works for the games I wanted it to so I consider it a great purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Service

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works perfectly and the shipping was fast thank you guys.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ps4

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son like this very much highly recommended this

    I would recommend this to a friend
  • Cons mentioned:
    Controller

    Rated 1 out of 5 stars

    Defective item

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The item had exterior damages( many scratches) and the control gets stuck occasionally, with a boot up error message

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    PS4 review

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awsome best service ever 10/10 would recommend #bestbuyfam

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PS4 pro

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works perfectly also it was a really good deal for Black Friday so thank you:

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ps4

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the game system i hever had its best then my pst 3

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    ps4

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    PlayStation stopped working, it won’t turn on, can’t do anything, i’ve tried to unplug it so many times it still won’t work, had this since November & it only worked for a few months.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    PS4 pro

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first time buying from BEST BUY and I am very satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellenet

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent purchase the perfect product. very good attention from the workers

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Would not recommend

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ended up returning and purchasing a ps5 instead. This is not refurbished its just used parts that have wear and are not clean when you receive the item.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Ps4

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent condition. Packaged very well. I got the delivery quick.

    I would recommend this to a friend