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Customer Ratings & Reviews

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Customer reviews

Rating 3.8 out of 5 stars with 224 reviews

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Rating by feature

  • Performance

    Rating 4.3 out of 5 stars

  • Storage Capacity

    Rating 4.3 out of 5 stars

  • Controller

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

74%would recommend to a friend

Customers are saying

Customers often highlight the smooth performance and good condition of the Geek Squad Certified Refurbished PlayStation 4 Pro Console, along with its great price. However, some customers have reported issues with the controller, such as missing rubber on the thumb buttons, and missing power cords. There were also a few comments on the packaging and console noise.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 10 Showing 181-200 of 224 reviews
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved it, great product. Exactly what was needed.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Be aware.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wouldn’t know as they sent me a regular PS 4 and not the pro as ordered… and due to me buying it early for my son’s birthday, and failing to double check as I have never had an issue before, I wasn’t aware until he opened it. This past week. Won’t make either mistake again.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Ps4 pro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The control doesn't keep charge for long..fair....

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Refurbish ha

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Console dirty on the outside , After two hrs of game turn to different color on the screen ,after that the console freeze the game then th epicture turn sky blue color and the console is hot.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Dont spend your money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even though when you purchase it it says it comes with all the hookups and controller it came with absolutely nothing.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed and annoyed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Console dies 5 seconds after turning on in safe mode, won't stay on long enough to even start the initialization. Controller PS button doesn't work either after charging the controller to connect to the console. What an absolute waste of my time, thanks for nothing.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy sent me the wrong power cable. Not able to turn on to see if it works. So unprofessional and inconvenient

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    No 4K Disk Use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Do Enjoy the PS4 Console In General But This PS4 Pro Only Offers 4K Gaming But No 4K Disk Capability.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Birthday Present

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned because the item was incomplete. Replacement bought when returned,

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disgusted!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this as a gift. When she opened this, it had no wires in it!! Morning like the joy of having a gift that you can’t even play with!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    used n doesnt connect the controller

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    didnt come with a controller charger and the controller wont connect to the ps4. dirty controller plus its red not even black

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    PS4

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered a brand new PS4, but they send me one that is already used, one that doesn’t have everything that the brand new have.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Psp4

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Trash,,..................................................................................................

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The power cable didn't ...........................

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible refurbished thing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really bad conditions console, this is my first and last time I buy a refurbished thing

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Ower

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I not working no more No mas trabajos 2 dos semanas Bestbuy ya no lo cambió es vasura

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Slow and Not Like The Xbox.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It Runs Super Slow Unable To Connect To 5G Internet Unless You Use A Ethernet Cable Other Than That The Play Station Plus Membership Is Expensive Than The Xbox Game Pass And It Takes Way Too Long To Set Up.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Refurbished PlayStation 4

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This PlayStation 4 pro is in great condition and works perfectly. My item shipped out and arrived quickly. I m happy with the purchase.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Would recommend

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works perfect for my first consoles though it had dust in the area for input devices.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    It’s good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It runs good, difficult at first but it’s good now, didn’t use the controller since i had one

    I would recommend this to a friend