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Customer reviews

Rating 3.8 out of 5 stars with 224 reviews

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Rating by feature

  • Performance

    Rating 4.3 out of 5 stars

  • Storage Capacity

    Rating 4.3 out of 5 stars

  • Controller

    Rating 4.2 out of 5 stars

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Cons mentioned filter

74%would recommend to a friend

Customers are saying

Customers often highlight the smooth performance and good condition of the Geek Squad Certified Refurbished PlayStation 4 Pro Console, along with its great price. However, some customers have reported issues with the controller, such as missing rubber on the thumb buttons, and missing power cords. There were also a few comments on the packaging and console noise.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 224 reviews
  • Cons mentioned:
    Controller

    Rated 5 out of 5 stars

    On a budget? This is the item for you!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    besides the fact i didn’t receive a power cord when i got my console, i had no issues out of my system since i got it, i’ve had it since june! the controller thumb buttons are missing the rubber but that is ok.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    a good brand

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i am glad i purchase playstation and not xbox. it is cheaper and quality is outstanding. i have not experience any problem using this refurbished so far and i am glad i choose this from new instead. kids are having fun playing and i am happy whenever i hear them laughing while playing games with this.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 3 out of 5 stars

    Wrong Cords

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cords that it came with were wrong, and now I have to spend extra money to get the correct ones. That being said, I haven’t been able to turn it on yet, but physically, it appears in good condition. 

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Gaming

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s still working fine loving the gaming system..

    I would recommend this to a friend
  • Cons mentioned:
    Power cord

    Rated 3 out of 5 stars

    No power cord

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item came on time. It came without the powe cord and when i went to the store they no longer have the power cords in stock. After i got the power cord From AMAZON the game worked great.

    I would recommend this to a friend
  • Cons mentioned:
    Controller

    Rated 4 out of 5 stars

    Meh

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Need to buy a new controller the console is perfect

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Perfection!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i had gotten a ps4 game for christmas and didnt have a ps4, so i ended up pulling the trigger on it right after my 8 year old xbox one S died! And i am currently enjoying playing on the ps4! For a refurbished playstation this one is working awesome!!

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Exactly as advertised!.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came in a well constructed box. Plenty of packing material for safe shipping. Console was like new, controller was like new, cables clean and wrapped. All clean, near perfect conditon for used. Will definitely trust best buy with used material in the future.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Playstation

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would have never thought of purchasing a refurbished anything from anywhere until my daughter mention to me to go to best buy and purchase the PlayStation 4 pro. So glad that I followed her advice and do. In the future before going to anywhere I will check out best buy.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 4 out of 5 stars

    PS4 fan

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    looks new and easy setup just plug and play and enjoy

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    PlayStation

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    PlayStation was in great condition and works amazing tell this day of having it for 3 years.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    P4 game

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My grandson loves it he always wanted one. I don’t know storage space yet

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 2 out of 5 stars

    PlayStation 4

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s great to have and amazing to play on thanks so much

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 3 out of 5 stars

    Good for the price

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s good for the price but it’s really laggy I get an error code saying the system is corrupted but overall it’s alright

    I would recommend this to a friend
  • Cons mentioned:
    Controller, Power cord

    Rated 1 out of 5 stars

    Not Refurbished - Not Even Working

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Power cord provided was not compatable for this model. Had to buy a power cord for the PS4 pro that was to be provided. Tried for 8 hours and researched why the USB port would not syn up with console. Even tried restarting with safe mode. Its broken. They sold me a broken console & now it's not returnable. Ugh...

    No, I would not recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    PlayStation 4

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looked brand new!! Works great and all items were in the box. Would definitely buy it again.

    I would recommend this to a friend
  • Cons mentioned:
    Packaging

    Rated 3 out of 5 stars

    Poor packing. Good product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Packing was poor shipped in a basic brown box with single layer of bubble wrap and no instructions. Works fine.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Great product for the price

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looked great, packaging was not the original box but overall the product was in great condition and I was able to set it up without issue. This is a great value for the price.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Excited

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    System may have been refurbished but I have had no issues in regards to its operations. I didn't want to upgrade to the PS5 at the moment but I am very happy with my purchase.

    I would recommend this to a friend
  • Cons mentioned:
    Controller, Power cord

    Rated 1 out of 5 stars

    Worst product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the worst product ever they sent me it but the cables were not there and the controller was broken nothing thats in the box work and the box it came in was all beat up.

    No, I would not recommend this to a friend