Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$189.99
Save $240
The comparable value is $429.99

Customer reviews

Rating 3.8 out of 5 stars with 224 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 4.3 out of 5 stars

  • Storage Capacity

    Rating 4.3 out of 5 stars

  • Controller

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

74%would recommend to a friend

Customers are saying

Customers often highlight the smooth performance and good condition of the Geek Squad Certified Refurbished PlayStation 4 Pro Console, along with its great price. However, some customers have reported issues with the controller, such as missing rubber on the thumb buttons, and missing power cords. There were also a few comments on the packaging and console noise.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 224 reviews
  • Pros mentioned:
    Condition

    Rated 1 out of 5 stars

    Missing everything but the console.

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only the console arrived without the controller,the power cord or anything else I was told came with it. I called customer service and they said I had to box it back up, send it back and wait for another one, I said no,hung up on them and bought what I needed from Amazon. The actual PS4 console was in EXCELLENT condition and looked as if someone returned it without actually using it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy came through

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No issues, PS4 Pro works great! It had all accessories in the box. I had my order sent to my local BestBuy, checked the box before leaving.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Good condition

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is in good condition and works well. I am happy with the restoration.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worked amazing out of the box!

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No dislikes at all the product came well packaged and everything works amazing thank you geek squad for refurbishing it!

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    great console

    |
    Best Buy Employee
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] I like this too much !!¡!! recommend this for everyone who is looking for a durable product and best gaming experience.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    PS4 upgrade to PS4 Pro

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded after a PS4 died peacefully and wish I had done so sooner! Everything was neatly packaged and in excellent condition.

    I would recommend this to a friend
  • Cons mentioned:
    Power cord

    Rated 3 out of 5 stars

    Review on PS4

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works good but the cables were in bad condition and i had to buy new ones

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Works great and quiet

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived on time and in great condition. No issues, while running quiet and working fine. Happy with purchase!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great Buy!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was a bit skeptical at first to buy a refurbished system. Ive had it for a few weeks now and it seems to work great. No complaints.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 3 out of 5 stars

    Returned

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    That’s just it!!!!! Nothing more, nothing less!!!!!

    No, I would not recommend this to a friend
  • Cons mentioned:
    Controller

    Rated 1 out of 5 stars

    Refurbished?

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Let's start with the packaging. The console was shipped in a box 5 times the consoles size with no protection to prevent it from shifting in the box. During setup the drive said it was corrupted. Did a factory reset for the drive to act fine until I loaded more games into it and of course this was after the return period. The controller was sticky and did not hold a charge. There was absolutely no benefit to buying this refurbished from best buy. I have since ordered both a replacement battery and hard drive for this PS4. You are not getting piece of mind buying refurbished through best buy just a limited return window.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Play station

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price worth every dollar. Money well spend. ❤️

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Good price for a PS4 Pro

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My kid is happily, looks great on our TV. The price was great, when compared to PS4 Pro’s that were refurbished elsewhere.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Hermoso

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Uno de mis favoritos Play Station, corre bien y excelente presentación, muchas gracias

    I would recommend this to a friend
  • Pros mentioned:
    Condition
    Best Buy Employee

    Rated 5 out of 5 stars

    Perfect

    |
    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Excellent condition, looks brand new and came with all parts and accessories

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    SO GOOD

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So good. I am so excited playing it. It could be good for spend time with your family and friends. No damages.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    PlayStation 4 Pro Refurbished

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely do not recommend anybody getting one of these systems. It is not Best Buy at all. The first one that I got worked for 7 hours and then broke and had to be returned. The second one I was sent broke after 3 hours and had to be returned. I do have to say Jennifer the supervisor at the Best buy in Brandon made this horrible experience so much better and easier for me and I can't thank her enough.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Perfect gift

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refurbished PlayStation was in perfect condition. A wonderful Christmas surprise for my son.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PS4Pro

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its great. Does exactly what I needed. Packaging was good. All items included.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Ps5 pro refurbished console

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked and looked like it was brand new! Will definitely purchase refurbished items from Best Buy! Have had no issues at all!

    I would recommend this to a friend