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Customer Ratings & Reviews

Your price for this item is $179.99
The comparable value price is $429.99

Customer reviews

Rating 4.1 out of 5 stars with 239 reviews

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Rating by feature

  • Performance

    Rating 4.4 out of 5 stars

  • Storage Capacity

    Rating 4.5 out of 5 stars

  • Controller

    Rating 4.2 out of 5 stars

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Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers are delighted by the performance and condition of the Geek Squad Certified Refurbished PlayStation 4 1TB Console, frequently praising its functionality and describing it as working perfectly. Many also appreciate the reasonable price. However, some customers reported issues with the controller and discrepancies in the advertised storage capacity, as well as concerns about the packaging.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 239 reviews
  • Rated 5 out of 5 stars

    Great system

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son loves his gamin system. It does not take up much room and the graphics are great on his tv.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Lilly

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was missing a cord for the controller but it works fine

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    trust them

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i honestly felt a little apprehension purchasing a refurbished product but to my amazement the geek squad did it again hats off to you guys your the best buy money can get thanks again

    I would recommend this to a friend
  • Cons mentioned:
    Packaging

    Rated 1 out of 5 stars

    Complete waste of money.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible product. Item was filthy upon arrival and shipped with zero protective packaging. My son saved up his money for this and I'm so disappointed. Item started glitching after two weeks and now it can't be returned. I'd rate it zero stars if I could. Save your money and buy new. Shame on you Best Buy.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    PlayStation 4’s.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The PlayStation got stolen in the process but I got a new one sent out immediately, my sons love their PlayStation 4’s the only issue I would Say was the remotes glitch a lot while they play.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Refurbished PS4......worthless

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This PS4 quit working after about three weeks. Power comes on for a few seconds then turns off. Only guaranteed for 15 days so we are screwed!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Brand new great charging ports

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the absolutely best experience customer service was top notch easy to use felt brand new ! Easy communication nice system ! Shipping incredibly fast highly recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not only did Best Buy have this on sale, for an amazing price, this game system shipped for free and it arrived super fast!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Play (station) time at grandma’s!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My grandkids are super excited when they come to grandma’s! If I knew that this was it I would have bought one long ago!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came in great condition and was easy to set up. Needed something "cheap" for an 11 year old and didn't want to commit to the PS5.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ps4

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice for 1st time ps user now to figure out what other games to play

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed customer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this as a Christmas gift for my daughter, the equipment was in good condition and works well with exception of the controller which was dirty and two weeks of using the controller started to freeze, and they will not return or exchange the controller....I'm dissatisfied bc I was within the time to return

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Playstation 4

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My kiddos prefer this over the Playstation 5 its a good game counsole

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son is fully enjoying his PS4. Lots of good games, and they are a change from what he plays on Xbox!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best purchase i made it works great and knowing where it came from totally trust the system and capabilities

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good++++

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is intact and got no faults, just not a new device….

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Playstation 4

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a roach in package and would not load. Kept restarting.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Doesnt work at all

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Casing was broke and xbox doesnt work, bought refurbished

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Ps4

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    came with everything but the headset. game works like new, controller works like new

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Crashed but local support was amazing

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this online and was able to set it up, and download a game before it crashed. I went through all the steps in troubleshooting including updating software etc. After crashing it was stuck in safe mode unable to function. Was overall frustrating and disappointing. However, I had a consultation at my local Best Buy where the geek squad staff was beyond amazing and helpful. Can’t say enough good things about them. I ended up returning and getting another refurbished model. Have always had good experiences with in store staff and because of that felt confident enough to order another from Best Buy knowing the support is there.

    No, I would not recommend this to a friend