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Customer Ratings & Reviews

Model:
TI-GSRF 1000031652
SKU:
6601553
$499.99
Save $50
The comparable value is $549.99

Customer reviews

Rating 3.8 out of 5 stars with 139 reviews

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Rating by feature

  • Performance

    Rating 4.3 out of 5 stars

  • Storage Capacity

    Rating 4.2 out of 5 stars

  • Controller

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

73%would recommend to a friend

Customers are saying

Customers have good things to say about the Geek Squad Certified Refurbished PlayStation 5 Console's overall performance and condition. Many are pleased that the game runs well and that the console arrives in excellent condition. However, some customers have reported issues with the console's functionality, specifically with the Ethernet jack.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-139 of 139 reviews
  • Rated 5 out of 5 stars

    very happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great price and very happy. So glad I was able to get this without paying a ridiculous price

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Needs better quality control

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the levers on the controller turned out to be broken. This needs better quality control. The Ps5 itself has worked fine so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No problems

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great condition, had no issues especially with it being geek squad certified

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible decision - Returned

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fan failed and controler kept disconnecting. Brought it back for a new one. Not worth the nonsense. Whatever "diagnostics" they put these through are not thorough enough. Would not recommend.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Perfection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything works perfect! Love my PS5. All cables were included.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Had to return

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came in a generic box but well wrapped sonit not a big issue, the console it self was dirty all over but what ever i can clean it rigth? Then after a few days it wouldn’t turn on at all, BestBuy gave me a full refund but still a bit disappointing.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Best gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brst girft i got my son for his birthday!!!!!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ps5

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came In like new shape! No scratches , minor controller wear and smells brand new

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Play station

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to return all 3 of my ps5 because they didn't work. So please don't buy no ps5 from best buy.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worst Service

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered a product from Best Buy, but it was never delivered, even though I was charged for it. I’ve called customer service numerous times, but I still haven’t received a refund or replacement. I ended up wasting $400 on this. I would not recommend buying from them.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Functionality

    Rated 1 out of 5 stars

    Bad

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered a playstion 5 and then when it got here it was a printer

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Said it was refurbish it had never been opened had it taken apart infront of me for overheating issues it was filled with dust

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didn’t work

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldnt connect to PSN. Sold out before i could get a replacement. Thanks geeksquad.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    good buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    perfect order, i love it every was right in order and all the things in the box

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 2 out of 5 stars

    decent for the most part

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the game arrived with the cd side coming off so once i lifted the game from the box almost fell to the floor it was dirty on the inside of the console with marks and scratches not a lot of wrap so hopefully you got a nice delivery driver the game runs actually good had it since july no big problems no console stand

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ps5 got here quick. System is good. Controller started having stick drift not after

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PlayStation5

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The item has a lot of fun stuff and PlayStation five was one of my favorite

    I would recommend this to a friend
  • Cons mentioned:
    Cosmetic condition

    Rated 1 out of 5 stars

    Excellent condition PS five open box came in dead

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ps5 came in with no box no anything just thrown in a box and shipped out and when it arrived it was dead didn’t even power in … btw this was a opened box excellent condition lol

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Attempt purchasing

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible service, I purchased a refurbished playstation 5 and payed for it. Said i could pick it up in one hour at the store. Made a 2 hour drive for it to get cancled.

    No, I would not recommend this to a friend