Customer Ratings & Reviews

Hi, Jabra7pro. We appreciate your feedback. Fitbit Charge 6 is a wrist-based motion sensor, it may add extra steps whenever your arms are moving, even though your body isn't. To get better step tracking, please ensure your wrist placement setting is aligned with how you wear your tracker. We suggest fixing your hand settings to "Dominant" to decrease its step counting sensitivity. For more info and tips on how to best improve your tracker's accuracy, please check out: https://help.fitbit.com/articles/en_US/Help_article/1136.htm 

For any additional concerns, feel free to reach out to our support channels: https://goo.gle/contactfitbit

Hi, LeomarA. We're always looking for ways to improve and we appreciate your feedback. Fitbit Charge 6 does not have an on-wrist phone call feature. For more information about the Fitbit Charge 6, please visit this: https://support.google.com/fitbit/answer/14237104

For further help, reach out through phone, chat, social support, or through our community forums at: https://goo.gle/contactfitbit

Hey there, MichaelW. Sorry to see the Charge 6 didn’t last as long as anticipated — we get your frustration. We’d like to investigate your concerns further and get the best solution for you. Talk to us here: https://support.google.com/fitbit/gethelp

Hi, EvenL. We're sorry to hear that your Fitbit Charge 6 display is not turning on. We appreciate your effort in troubleshooting. Let's see if we can make this right - please reach out through phone, chat, social support, or through our community forums at: https://goo.gle/contactfitbit

Hi there, SueC. Sorry the Charge 6 didn't work out for you. Even though you returned it, we'd like to hear more about your experience. Here's our survey: https://google.qualtrics.com/jfe/form/SV_2aStd8wsbcLGvwG

Hi there, BindupriyankaC. We’re sorry to see your experience with the Charge 6 and our support team wasn’t the best — we’d be happy to look into what may have happened and find you a resolution. When you get a moment, reach out to us here: https://support.google.com/fitbit/gethelp

Hi there, Kthomas. We hear your concerns regarding not getting the most accurate readings from the Charge 6. Here are a few things to confirm to get the best results:

For step tracking:
Confirm your height and wrist settings are correct in the Fitbit app to get the best results. Since it uses height to estimate your walking and running stride lengths, you may want to measure and manually adjust these values if your legs are longer or shorter than average.

For sleep tracking:
1. Check if your sleep setting is set to Sensitive. If it is, change it to Normal.
2. For accurate sleep tracking, position your device 2-3 finger widths above your wrist bone, ensuring a secure but comfortable fit.
3. To adjust a sleep session’s start or end time, edit it in the Fitbit app.

Don’t hesitate to reach out to us here: https://support.google.com/fitbit/gethelp?hl=en

Hi, Carl. We're sorry to hear that your Fitbit Charge 6 is not syncing to your phone. We recommend trying these syncing tips: https://support.google.com/fitbit/answer/14236618

For further help, reach out through phone, chat, social support, or through our community forums at: https://goo.gle/contactfitbit

Hi, there. We're sorry to hear that you're experiencing multiple issues on your Fitbit Charge 6. We recommend trying these syncing tips: https://support.google.com/fitbit/answer/14236618

To track your sleep, you can also check out the tips here: https://support.google.com/fitbit/answer/14236407

For heart rate troubleshooting tips, please visit this: https://support.google.com/fitbit/answer/14236612

For further help, reach out through phone, chat, social support, or through our community forums at: https://goo.gle/contactfitbit

Hi there, VeronicaM. Sorry to hear you're having problems with battery levels on your Charge 6. The device should last about 7 days on a single charge — here’s some tips to reduce battery consumption:

1. Turn off always-on display.
2. Use phone GPS instead of built-in GPS.
3. Dim the screen or enable auto brightness.

Here’s a link with additional tips: https://support.google.com/fitbit/answer/14226518

We’re here anytime you need us: https://support.google.com/fitbit/gethelp?hl=en

Hey there, tmast39. We’re sorry you had a pairing issue with the Charge 6. Even though you’ve returned it, we’d like to hear more your experience with the device — when you get a second, here’s a survey: https://google.qualtrics.com/jfe/form/SV_2aStd8wsbcLGvwG

Hi, KevinM. We're sorry to hear about the inaccurate step count of your Charge 6 and we appreciate your effort in troubleshooting. Factors such as tracker placement, dominant or non-dominant wrist, and stride length can all affect the number of steps recorded. For more on accuracy and best to improve it, see: https://support.google.com/fitbit/answer/14236920

Also, try a restart: https://support.google.com/fitbit/answer/14194938

If the issue persists, feel free to reach out to our support channels at: https://goo.gle/contactfitbit

Hey there, Jerry. Sorry to see you’re having trouble with some of the features on the Charge 6. To check up on your stats throughout the day, swipe up from the clock screen to see heart rate, steps, and distance. Here’s a guide for more information: https://support.google.com/fitbit/answer/14225687#zippy=%2Ccharge

Hey there, GeorgeT. Sorry to see the Charge 6 may not be the best fit for you. We’d be happy to look into your concern with the Active Zone Minutes and find the best solution for you — reach out to us here: https://support.google.com/fitbit/gethelp