Customer Ratings & Reviews

Hi there, Kimberly. We’re sorry to hear your time with the Charge 6 hasn’t been the best. We’d like to investigate why your device stopped working and get you taken care of. When you have a second, reach out to us here: https://support.google.com/fitbit/gethelp?hl=en

Hi there, MichaelL. Sorry to see you’re having trouble keeping the Charge 6 on your wrist — we understand how frustrating this is. You may benefit from changing the band to something that may work better for you. How’s how to change it out:

1. Turn over your tracker and find the band latches.
2. To release the latch, use your fingernail to press the flat button toward the band.
3. Gently pull the band away from the tracker to release it.
4. Repeat on the other side.
5. To attach a band, press it into the end of the tracker until you hear a click and it snaps into place.

Don’t hesitate to reach out to us: https://support.google.com/fitbit/gethelp?hl=en

Hi, there. We're sorry to hear that your Fitbit Charge 6 screen is not turning on and that you are not receiving notifications. Make sure to sync your Fitbit in the Fitbit app: From the Today tab in the Fitbit app, tap the devices icon at the top-left corner > Tap the device that you want to sync > Near the bottom of the page, tap Sync Now. Then try giving your Fitbit device a restart by going to this link: https://support.google.com/fitbit/answer/14194938

To receive notifications, please visit this: https://support.google.com/fitbit/answer/14225533

For further help, reach out through phone, chat, social support, or through our community forums at: https://goo.gle/contactfitbit

Hi, Sony65A8H. We're sorry to hear that your Fitbit Charge 6 is not tracking your sleep, and the step tracking is inaccurate. For sleep tracking tips, see: https://support.google.com/fitbit/answer/14236407

Meanwhile, to improve the accuracy of step tracking, please try the following: https://support.google.com/fitbit/answer/14236920

If you need further assistance, please contact our support team at: https://goo.gle/ContactFitbit

Hi, JenniferH. We're sorry to hear that your Charge 6 has stopped working after 6 months. To cover all the bases, please try a restart: https://support.google.com/fitbit/answer/14194938

Also, try the other battery reviving tips here: https://support.google.com/fitbit/answer/14225530

If you need more help, reach us at: https://goo.gle/contactfitbit

Hi, RonaldHLero. We're sorry to hear that you couldn't track your sleep. Wrist-based Fitbit devices automatically track sleep based on movement. To learn more, see: https://help.fitbit.com/articles/en_US/Help_article/1314.htm

For further help, reach out through phone, chat, social support, or through our community forums at https://goo.gle/contactfitbit

Hi there, HarshavardhanM. Sorry to hear your experience with the Charge 6 wasn’t the best. We’d like to look into your concerns further and get your device running smoothly — when you can, reach out to us here: https://support.google.com/fitbit/gethelp?hl=en

Hey there, CherylP. We’re sorry to hear your experience with the Charge 6 hasn’t been the best. We’d like to investigate to see what may be happening and get you a resolution — when you have a second, reach out to us here: https://support.google.com/fitbit/gethelp?hl=en

Hi,GeorgiaD. Battery life is affected by use and other settings, actual results may vary. Restart your device following the steps here: https://help.fitbit.com/articles/en_US/Help_article/1186.htm

Also, check these battery saving tips on this link: https://help.fitbit.com/articles/en_US/Help_article/2004.htm

If the battery is still not lasting as it should, reach out to support for further assistance: https://goo.gle/contactfitbit

Hery there, Webberonni. We’re sorry your experience with the Charge 6 wasn’t the best. We’d be happy to investigate and help get your device working again. When you get a second, reach out to us here: https://support.google.com/fitbit/gethelp?hl=en

Hi, there. We're sorry to hear that your Fitbit Charge 6 is no longer working. We recommend giving your Fitbit device a restart by going to this link: https://support.google.com/fitbit/answer/14194938

You can also try these battery charging tips: https://support.google.com/fitbit/answer/14225530

For further help, reach out through phone, chat, social support, or through our community forums at: https://goo.gle/contactfitbit

Hi, JohnE. We're sorry to hear that your Charge 6 isn't linking with your Fitbit app. This is usually caused by missing syncing requirements. Please check if it's met, then try the syncing tips provided here: https://goo.gle/syncing If you need more help, feel free to reach out to our support channels at: https://goo.gle/contactfitbit

Hi there, Lynn. We’re sorry to hear your Charge 6 has not lasted as long as anticipated. If you haven't used the device for several months or your device’s battery was depleted to 0%, and it doesn’t appear to be charging, leave your device charging for at least 30 minutes to resolve the issue.
If this doesn’t solve the problem, we’re just a click away here: https://support.google.com/fitbit/gethelp?hl=en

Hi, LisaB. We're sorry to hear about your device that will not charge or turn back on. We suggest you restart your device by following the steps here: https://support.google.com/fitbit/answer/14194938

Please also try these other battery reviving tips: https://support.google.com/fitbit/answer/14225530

For further help, reach out through phone, chat, social support, or through our community forums: https://goo.gle/contactfitbit