Customer Ratings & Reviews

Hi, Jabra7pro. We appreciate your feedback. Fitbit Charge 6 is a wrist-based motion sensor, it may add extra steps whenever your arms are moving, even though your body isn't. To get better step tracking, please ensure your wrist placement setting is aligned with how you wear your tracker. We suggest fixing your hand settings to "Dominant" to decrease its step counting sensitivity. For more info and tips on how to best improve your tracker's accuracy, please check out: https://help.fitbit.com/articles/en_US/Help_article/1136.htm 

For any additional concerns, feel free to reach out to our support channels: https://goo.gle/contactfitbit

Hey there, Penni. The Charge 6 should be lasting longer than 6 months with regular use — we’d be happy to investigate further what may be happening and make sure your device is running optimally. When you get a second, talk to us here: https://support.google.com/fitbit/gethelp?hl=en

Hi there, MelissaD. Sorry to hear you had a problem with your Charge 6 and our support team. We’d like to investigate what may have happened and get you a resolution — when you can, talk to us here: https://support.google.com/fitbit/gethelp?hl=en

Hi, LeomarA. We're always looking for ways to improve and we appreciate your feedback. Fitbit Charge 6 does not have an on-wrist phone call feature. For more information about the Fitbit Charge 6, please visit this: https://support.google.com/fitbit/answer/14237104

For further help, reach out through phone, chat, social support, or through our community forums at: https://goo.gle/contactfitbit

Hi there, OLED. We hear your concerns regarding inconsistent heart rate tracking on the Charge 6 — we get how frustrating this is. Heart rate tracking accuracy is affected by your personal physiology, device placement on your arm, and the activity you're doing. Here’s a few tips to get better readings:

1. Wear your Fitbit device on top of your wrist with the back in contact with your skin. When not exercising, position it a finger's width above your wrist bone.
2. During exercise, wear it slightly tighter and higher for a snug fit that doesn't restrict blood flow, as this can affect the heart rate signal.
3. Frequent wrist bending during activities can also interfere with the signal if the watch is worn too low.

We’re only a click away if you need any support: https://support.google.com/fitbit/gethelp?hl=en

Hi there, Mack. Sorry you’re having accuracy issues with heart rate on the Charge 6 — we get this is frustrating. Try these steps to make sure your device is working optimally:

1. Tighten the band so that it doesn’t slip on your wrist
2. Heart-rate tracking may not work with certain accessory bands, especially if they’re loose fitting
3. Use the Exercise app to record GPS data for your workout.
4. Intense arm movements can weaken your device's signal. If this occurs, relax and keep your wrist still for roughly 10 seconds.

We’re here to help 24/7, reach out to us here: https://support.google.com/fitbit/gethelp?hl=en

Hi, there. We're sorry to hear that you're experiencing multiple issues on your Fitbit Charge 6. We recommend trying these syncing tips: https://support.google.com/fitbit/answer/14236618

To track your sleep, you can also check out the tips here: https://support.google.com/fitbit/answer/14236407

For heart rate troubleshooting tips, please visit this: https://support.google.com/fitbit/answer/14236612

For further help, reach out through phone, chat, social support, or through our community forums at: https://goo.gle/contactfitbit

Hey there, BrandonJ. We hear your concerns regarding not getting the best accuracy with the Charge 6. We recommend wearing it loosely for daily use, but for exercise, move the band 2-3 finger widths above your wrist bone for a secure fit. If it continues to show inconsistent data, please contact us so we can look into this further with you: https://support.google.com/fitbit/gethelp

Hi, KevinM. We're sorry to hear about the inaccurate step count of your Charge 6 and we appreciate your effort in troubleshooting. Factors such as tracker placement, dominant or non-dominant wrist, and stride length can all affect the number of steps recorded. For more on accuracy and best to improve it, see: https://support.google.com/fitbit/answer/14236920

Also, try a restart: https://support.google.com/fitbit/answer/14194938

If the issue persists, feel free to reach out to our support channels at: https://goo.gle/contactfitbit

Hi, Carl. We're sorry to hear that your Fitbit Charge 6 is not syncing to your phone. We recommend trying these syncing tips: https://support.google.com/fitbit/answer/14236618

For further help, reach out through phone, chat, social support, or through our community forums at: https://goo.gle/contactfitbit

Hi there, Kthomas. We hear your concerns regarding not getting the most accurate readings from the Charge 6. Here are a few things to confirm to get the best results:

For step tracking:
Confirm your height and wrist settings are correct in the Fitbit app to get the best results. Since it uses height to estimate your walking and running stride lengths, you may want to measure and manually adjust these values if your legs are longer or shorter than average.

For sleep tracking:
1. Check if your sleep setting is set to Sensitive. If it is, change it to Normal.
2. For accurate sleep tracking, position your device 2-3 finger widths above your wrist bone, ensuring a secure but comfortable fit.
3. To adjust a sleep session’s start or end time, edit it in the Fitbit app.

Don’t hesitate to reach out to us here: https://support.google.com/fitbit/gethelp?hl=en

Hi there, BindupriyankaC. We’re sorry to see your experience with the Charge 6 and our support team wasn’t the best — we’d be happy to look into what may have happened and find you a resolution. When you get a moment, reach out to us here: https://support.google.com/fitbit/gethelp