Customer Ratings & Reviews

Hi there, SueC. Sorry the Charge 6 didn't work out for you. Even though you returned it, we'd like to hear more about your experience. Here's our survey: https://google.qualtrics.com/jfe/form/SV_2aStd8wsbcLGvwG

Hey there, Jerry. Sorry to see you’re having trouble with some of the features on the Charge 6. To check up on your stats throughout the day, swipe up from the clock screen to see heart rate, steps, and distance. Here’s a guide for more information: https://support.google.com/fitbit/answer/14225687#zippy=%2Ccharge

Hi, Cristina. We're sorry to hear that your band keeps falling off and that the battery is draining quickly. You can try giving your Fitbit Charge 6 a restart by going to this link: https://support.google.com/fitbit/answer/14194938

We also recommend trying these tips to maximize your Fitbit's battery life: https://support.google.com/fitbit/answer/14226518

Regarding the band, let's see if we can make this right - please reach out through phone, chat, social support, or through our community forums at: https://goo.gle/contactfitbit

Hi, IcyColaBottleOnHotDay. We're sorry to hear that you're unable to pair your Charge 6 with your iPhone 15 Pro Max. This isn't the experience we want for our customers. We appreciate your efforts. We recommend you reboot the Charge 6 using a cable. For instructions, see: https://help.fitbit.com/articles/en_US/Help_article/1186.htm

Once done, please restart your phone and make sure the Charge 6 battery is charged to 100%. Then, restart the Charge 6 setup process. Here's how: https://help.fitbit.com/articles/en_US/Help_article/1873.htm

For further help, reach out through phone, chat, social support, or through our community forums at https://goo.gle/contactfitbit

Hi there, SandraH. We’re sorry to hear you had a hard time setting up and getting the latest update on your Charge 6. We’d like to look into this further and get your device back on track — when you get a second, reach out to us here: https://support.google.com/fitbit/gethelp?hl=en

Hi, SandraC. We're sorry to hear that your Fitbit Charge 6 is no longer charging. We appreciate your effort in troubleshooting. We recommend restarting your Fitbit Charge 6 by following the steps here: https://support.google.com/fitbit/answer/14194938

You can also try these battery charging tips: https://support.google.com/fitbit/answer/14225530

For further help, reach out through phone, chat, social support, or through our community forums at: https://goo.gle/contactfitbit

Hi, TeresaH.

This is definitely not an experience we want you to have. If you haven't tried yet, restarting the tracker may get it to work again: https://support.google.com/fitbit/answer/14194938

But if the issue persists, please contact us so we can help you in finding a better resolution. You can reach our help page here: https://goo.gle/contactfitbit

Hi, Stephen. We're sorry to hear that your Fitbit Charge 6 is not tracking your steps and sleep accurately. Factors such as device placement, dominant or non-dominant hand, and stride length affect the number of steps recorded. To know more about how your Fitbit device calculates your daily activity, please visit this: https://support.google.com/fitbit/answer/14237111

For more accurate reading, we recommend checking out these tips: https://support.google.com/fitbit/answer/14236920

To track your sleep, please visit this: https://support.google.com/fitbit/answer/14236407

For further help, reach out through phone, chat, social support, or through our community forums at: https://goo.gle/contactfitbit

Hi, JamieH. We're sorry to hear that your Fitbit Charge 6 is now broken after swimming. Please make sure to take off the device and dry it well before putting it back on. For more information, please visit this: https://support.google.com/fitbit/answer/14236707

For further help, reach out through phone, chat, social support, or through our community forums at: https://goo.gle/contactfitbit

Hi, Skyller. We're sorry to hear that your Fitbit Charge 6 is not turning on. Thanks for troubleshooting the issue beforehand. We recommend giving your Fitbit a restart by going to this link: https://help.fitbit.com/articles/en_US/Help_article/1186.htm Make sure to sync your Fitbit in the Fitbit app: From the Today tab in the Fitbit app, tap the devices icon at the top-left corner > Tap the device that you want to sync > Near the bottom of the page, tap Sync Now. For further help, reach out through phone, chat, social support, or through our community forums at https://goo.gle/contactfitbit

Hey there, WilliamK. Sorry to hear you’ve experienced pairing issues with the Charge 6 — that isn’t normal. Here’s some steps to get your device paired and running smooth again:

1. Uninstall and reinstall the Fitbit app
2. Remove your Fitbit device from your account and phone
3. Check your phone’s Bluetooth and internet access

Here’s a link for more troubleshooting: https://support.google.com/fitbit/answer/14236618

Don’t hesitate to reach out to us: https://support.google.com/fitbit/gethelp?hl=en

Hi, KrisA. We're sorry to hear that you're unable to create a standard account for your teen child. Similar to many online services, our Terms of Service don't allow customers who are under the minimum age to create standard Fitbit accounts. The minimum age is 13 (customers in the EU may have different minimum age guidelines based on their country). For more information, please visit this: https://support.google.com/product-documentation/answer/14816019

For further help, reach out through phone, chat, social support, or through our community forums at: https://goo.gle/contactfitbit

Hi, ACJH. We're sorry to hear that. Please try to manually sync your Fitbit device. After that, please restart your Fitbit Charge 6 by following the steps here: https://goo.gle/restart If you need more help, please reach out to our help center: https://goo.gle/contactfitbit

Hi, Renee. We appreciate your feedback, and our team will be glad to provide assistance. Please tell us more about the issue you're experiencing at: https://goo.gle/contactfitbit

Hey there, GeorgeT. Sorry to see the Charge 6 may not be the best fit for you. We’d be happy to look into your concern with the Active Zone Minutes and find the best solution for you — reach out to us here: https://support.google.com/fitbit/gethelp

Hi there, DavidR. Sorry to know you’re having trouble keeping the Charge 6 on your wrist — we understand how frustrating this is. You may benefit from changing the band to something that should work better for you. Here’s how to change it out:

1. Turn over your tracker and find the band latches.
2. To release the latch, use your fingernail to press the flat button toward the band.
3. Gently pull the band away from the tracker to release it.
4. Repeat on the other side.
5. To attach a band, press it into the end of the tracker until you hear a click and it snaps into place.

Don’t hesitate to reach out to us: https://support.google.com/fitbit/gethelp?hl=en