Customer Ratings & Reviews
- Model:
- GA05185-NA
- SKU:
- 12722041
Rating by feature
- Battery Life
Rating 4.6 out of 5 stars
- Durability
Rating 4.6 out of 5 stars
- Comfort
Rating 4.6 out of 5 stars
Customers are saying
Customers recognize the device for its impressive battery life, reliable performance, and user-friendly interface. While many users appreciate the accurate health tracking features and sleek, lightweight design, some have expressed dissatisfaction with the quality of the band. Additionally, a small number of users noted minor concerns regarding connectivity, water resistance, and charging consistency.
This summary was generated by AI based on customer reviews.
Fitness tracker
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Useful, but lacks easy to use features. Unfortunately it doesn’t pair with the health app on my iPhone
I would recommend this to a friend- Cons mentioned:Connectivity
Idiot purchase.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor choice. Would not connent to my phone . Fully charged would not turn on. Returned it for a Samsung. Connected IMMEDIATELY.
No, I would not recommend this to a friendBrand response from FitBit Team
Posted .Hey there, LoisP. Sorry you ran into connection problems on the Charge 6. Even though you’ve returned it, your experience is important to us and we’d like to hear more — when you find a moment, here’s a survey: https://google.qualtrics.com/jfe/form/SV_2aStd8wsbcLGvwG
Do not buy.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Read the reviews - the straps are as bad as people say. One of the key functions of a watch is remaining secure on your wrist. Will return and buy something else. Fitbit support is unhelpful.
No, I would not recommend this to a friendBrand response from FitBit Team
Posted .Hi there, CJNH. We’re sorry to hear about your experience with the strap on the Charge 6 and our support team. We want to make sure your device stays secure on your wrist, and we’d like to look into this with you further. Reach out to us here so we can help: https://support.google.com/fitbit/gethelp
Homevac
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wish it had a longer hose for cleaning with attachments.
I would recommend this to a friendGreat for the 3 weeks it lasted
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was great while it lasted, but that was a very short period of time! My husband bought this as a replacement for one that he got less than a year ago when it stopped holding a charge a few weeks ago, and then he had to replace this one yesterday after the screen stopped functioning for no reason. We moved to a different Fitbit style and are crossing our fingers that it's a bit more durable!
No, I would not recommend this to a friendBrand response from FitBit Team
Posted .Hi there, LaKaRo. We’re sorry to hear your time with the Charge 6 wasn’t as long as anticipated — this is highly unusual. Even though you changed to a different device, we’d like to investigate what may have happened. When you get a moment, reach out to us here: https://support.google.com/fitbit/gethelp
Poor Quality
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Shuts down and restarts , did not work even for a whole year. Truely disapointed. Try Some other device.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi there, Jacob. We’re sorry to see the Charge 6 didn’t last as long as anticipated — we’d like to look into what may have happened and see what may have happened. Reach out to us here: https://support.google.com/googlehealth/gethelp
Never got it to work!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can’t sync it to my previous FitBit. I want the continuous history, i have tried mutiple times. I don’t want to return it. I guess i need to go to the BB nearby and pay threm to figure out how to sync it.
No, I would not recommend this to a friendBrand response from FitBit Team
Posted .Hey there, SusanR. Sorry you’re having a hard time syncing your Charge 6 — we get how frustrating it can be. Here are a few troubleshooting tips to get your device running smoothly:
1. Uninstall and reinstall the Fitbit app.
2. Remove your Fitbit device from your account and phone.
3.Check your phone’s Bluetooth and internet access.
Here’s a link for more troubleshooting: https://support.google.com/fitbit/answer/14236618
We’re here to lend a helping hand: https://support.google.com/fitbit/gethelp?hl=en
Guess i need help
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So difficult to read so as my title says GUESS i do need help
No, I would not recommend this to a friendBrand response from FitBit Team
Posted .Hi there, RosemaryH. Good news! The Charge 6 has a magnifier feature to help you read text on the screen — here’s how to set it up:
To Turn On Magnification:
1. Swipe down from the clock face and tap the Settings icon to open it.
2. Swipe up and tap Magnify Settings. Turn on the switch under Magnify.
3. To switch between 2x and 3x magnification, tap Zoom Ratio.
4. Press the button to return to the clock face.
To Magnify the Display:
1. Gently triple-tap the screen to zoom in.
2. Press the button or tap the screen once to zoom out.
Here’s a link for more help: https://support.google.com/fitbit/answer/14237214?hl=en
Reach out if you need us: https://support.google.com/fitbit/gethelp?hl=en
Falls off
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I should've listened to the reviews about the bands... Ive had it one day and its fallen off multiple times. Not the best connection on the band.
No, I would not recommend this to a friendUnintuitive frustrating garbage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The first few days trying to use this have been super frustrating... Defaults are very annoying (e.g., lights up when trying to sleep, vibrates every minute when you're walking), and trying to customize, set up, and work out how to do what should be things simple things like start a treadmill run are all far more painful than they should be. Immensely better experience with a $40 imitation (Xiaomi), which was also more functional and let you control spotify, etc.
No, I would not recommend this to a friendBrand response from FitBit Team
Posted .Hi there, DavidW. Sorry to hear the Charge 6 may not have been what you were expecting. A majority of the settings to adjust the vibrations, screen time, and other features are a quick swipe down from the clock screen and tapping the Settings icon. Check out this link with more details: https://support.google.com/fitbit/answer/14237104?h
Sinking ship of fitbit under google
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good looking device, but the software support is garbage. Upgraded from charge 2, and impressed by the interface. however, Fitbit team (currently owned by Google) does not seem to provide enough software support on fitbit products. Experienced quite often bugs, such as data sync with the app and missing data. I am seeing a sinking ship of fitbit under Google.
No, I would not recommend this to a friendShould of bought another 5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's an okay watch, but very disappointed that my Fitbit 5 bands don't work with it like it said they would!
No, I would not recommend this to a friendFitbit charge
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can not get it to stay charged. And/or fugure out hiw to get it to Operate
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hey there. We’re sorry to hear you’re having trouble keeping your Charge 6 charged and navigating how to use it — we’d like to help you get this sorted out. Please reach out to our support team here so we can look into this with you: https://support.google.com/googlehealth/gethelp
poor pickup process
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.fit bit is fine, the pick up process after ordering online was poor, they rang up 5 customers in front of me while i waited and waited to be rung up in the online pickup line, total joke, will not return to best buy based on my experience there
No, I would not recommend this to a friendUncertain value
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The wrist band caused rash and itching. Changed to aftermarket breathable band which stopped the rash. The sleep detector has not been accurate, failing to provide correct hours of sleep. The step counter seems correct. The heart rate detector seems correct; however, I cannot tell if the atrial fib detector works since the hours of sleep appears incorrect.
No, I would not recommend this to a friendBrand response from FitBit Team
Posted .Hi, GoodProduct. Sorry to hear this. Please check out our wear and care tips here: https://www.fitbit.com/global/us/product-care
Also, please check out these tips to improve your Fitbit's sleep tracking: https://help.fitbit.com/articles/en_US/Help_article/1314.htm
If you continue to experience any issues, please reach out to us for further assistance at:
https://goo.gle/contactfitbit
Not happy overall
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This fitbit charger 6 doesnt work any more. The battery life span was so horrible. It stopped wroking after a swim session. I wont recommend it to spend money on it.
No, I would not recommend this to a friendBrand response from FitBit Team
Posted .Hi there, Najib. Sorry to see your experience with the Charge 6 wasn’t quite the best. We’d be happy to investigate to figure out what may have happened and get you a solution — when you have a second, talk to us here: https://support.google.com/fitbit/gethelp?hl=en
Google kills something else
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Google purchased Fitbit then ripped features out. You will get notifications for things you can't change in the app anymore
No, I would not recommend this to a friendBrand response from FitBit Team
Posted .Hi there. Sorry you're having trouble with notifications on the Charge 6. We’d like to look into this with you to ensure you’re getting the most out of your device. When you have a moment, please reach out to our support team so we can investigate this further: https://support.google.com/fitbit/gethelp
Best Buy vs. Amazon
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased from Best Buy to give business to brick and mortar retailers rather than on line with Amazon. The product was not suited to the recipient's needs and when I attempted to return was told it was past 15 days and I hadn't purchased a protective membership that would have extended the return to 60 days. Same product on Amazon would have a no hassle refund of 30 days. Future purchases won't be using Best Buy.
No, I would not recommend this to a friendGood buy except for charging
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.But the charger needs some careful alignment for charging
I would recommend this to a friend- Cons mentioned:Water resistance
Waste of money
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will never buy another one again. Went in the pool for two min and now it wont work. Waste of money
No, I would not recommend this to a friendBrand response from FitBit Team
Posted .Hey there, Terri. Sorry to hear you had an issue with going swimming with your Charge 6 — we understand how frustrating this is. We’d like to look into this and figure out what may have happened. When you get a moment, contact us here: https://support.google.com/fitbit/gethelp?hl=en