Customer Ratings & Reviews
- Model:
- GA05185-NA
- |
- SKU:
- 12722041
Customer reviews
Rating 4.5 out of 5 stars with 2043 reviews
(2,043 customer reviews)Rating by feature
- Battery Life4.6
Rating 4.6 out of 5 stars
- Durability4.6
Rating 4.6 out of 5 stars
- Comfort4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers recognize the device for its impressive battery life, reliable performance, and user-friendly interface. While many users appreciate the accurate health tracking features and sleek, lightweight design, some have expressed dissatisfaction with the quality of the band. Additionally, a small number of users noted minor concerns regarding connectivity, water resistance, and charging consistency.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Know what you're buying
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DON'T GET IF YOU USE ANYTHING OTHER THAN YOUTUBE MUSIC!!!! If you want to workout with music playing from Spotify or Apple music, know that you can not change the track from your watch. On the other hand, this might be a great fitness tracker, but i immediately returned it after finding out you can only control YouTube music with it, not any other kind of music player. Very disappointing. Especially since Google is known to be the open os platform yet they force you to pay for music services through them to get the full experience of this health tracker.
This review is from Google - Fitbit Charge 6 Advanced Fitness & Health Tracker - Works with Android and iOS - Porcelain - (2023)
No, I would not recommend this to a friendRated 1 out of 5 stars
Sleep tracker issuses unresolved
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased my Charge 6 mainly for tracking steps and sleep. Sleep data for the last 2 months has been wildly inaccurate and inconsistent. Fitbit support just keeps putting me off.
This review is from Google - Fitbit Charge 6 Advanced Fitness & Health Tracker - Works with Android and iOS - Obsidian - (2023)
No, I would not recommend this to a friendBrand response from FitBit Team
Posted .Hi there, Kthomas. We hear your concerns regarding not getting the most accurate readings from the Charge 6. Here are a few things to confirm to get the best results:
For step tracking:
Confirm your height and wrist settings are correct in the Fitbit app to get the best results. Since it uses height to estimate your walking and running stride lengths, you may want to measure and manually adjust these values if your legs are longer or shorter than average.
For sleep tracking:
1. Check if your sleep setting is set to Sensitive. If it is, change it to Normal.
2. For accurate sleep tracking, position your device 2-3 finger widths above your wrist bone, ensuring a secure but comfortable fit.
3. To adjust a sleep session’s start or end time, edit it in the Fitbit app.
Don’t hesitate to reach out to us here: https://support.google.com/fitbit/gethelp?hl=en
Rated 1 out of 5 stars
Charge 6 - Inaccurate step count
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for a friend as an upgrade to a sub $50 sport watch. The Charge 6 looks great, and has more features than the less expensive watch, but it is less accurate in counting steps. A 100 step test with the cheap watch returned a 100 step count. The Charge 6 test returned 112. We changed the dominant hand setting to dominant to lessen sensitivity and the test resulted in 92 counted. I own a Versa 3, which I've found to be quite accurate. They need to fix the Charge 6.
This review is from Google - Fitbit Charge 6 Advanced Fitness & Health Tracker - Works with Android and iOS - Porcelain - (2023)
No, I would not recommend this to a friendBrand response from FitBit Team
Posted .Hi, KevinM. We're sorry to hear about the inaccurate step count of your Charge 6 and we appreciate your effort in troubleshooting. Factors such as tracker placement, dominant or non-dominant wrist, and stride length can all affect the number of steps recorded. For more on accuracy and best to improve it, see: https://support.google.com/fitbit/answer/14236920
Also, try a restart: https://support.google.com/fitbit/answer/14194938
If the issue persists, feel free to reach out to our support channels at: https://goo.gle/contactfitbit
Rated 1 out of 5 stars
This Fitbit won’t last
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quit working after 2.5 months. The warranty process is very complicated and not worth it. Junk!
This review is from Google - Fitbit Charge 6 Advanced Fitness & Health Tracker - Works with Android and iOS - Obsidian - (2023)
No, I would not recommend this to a friendBrand response from FitBit Team
Posted .Hey there, MichaelW. Sorry to see the Charge 6 didn’t last as long as anticipated — we get your frustration. We’d like to investigate your concerns further and get the best solution for you. Talk to us here: https://support.google.com/fitbit/gethelp
Rated 1 out of 5 stars
These devices are banned for kids under 13
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Turns out that this cannot be used for a kid under 13 as they're banned for privacy reasons, which is an awful thing to find out on Christmas. So now I have to trudge the thing back to the store and get maybe a Fitbit ACE for kids or something, but naturally they're not on sale anymore or anything. I'm rather miffed.
This review is from Google - Fitbit Charge 6 Advanced Fitness & Health Tracker - Works with Android and iOS - Porcelain - (2023)
No, I would not recommend this to a friendRated 1 out of 5 stars
Fitbit charger return
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst customer support. I talked for this order almost with 20 members and nobody helped me. I went to direct store as they suggested and there also nobody helped me
This review is from Google - Fitbit Charge 6 Advanced Fitness & Health Tracker - Works with Android and iOS - Obsidian - (2023)
No, I would not recommend this to a friendBrand response from FitBit Team
Posted .Hi there, BindupriyankaC. We’re sorry to see your experience with the Charge 6 and our support team wasn’t the best — we’d be happy to look into what may have happened and find you a resolution. When you get a moment, reach out to us here: https://support.google.com/fitbit/gethelp
Rated 2 out of 5 stars
Why call it a fitness tracker
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fitness tracker suppose to track your goals and progress. Once you hit you goal and set a new goal. Previous goals are gone and shows goals never met. Useless fitness tracker
This review is from Google - Fitbit Charge 6 Advanced Fitness & Health Tracker - Works with Android and iOS - Obsidian - (2023)
No, I would not recommend this to a friendRated 1 out of 5 stars
dont remember why i took it back
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It looked like a good product but i cant remember why i did not like it. i think i took it back.
This review is from Google - Fitbit Charge 6 Advanced Fitness & Health Tracker - Works with Android and iOS - Obsidian - (2023)
No, I would not recommend this to a friendBrand response from FitBit Team
Posted .Hi there, SueC. Sorry the Charge 6 didn't work out for you. Even though you returned it, we'd like to hear more about your experience. Here's our survey: https://google.qualtrics.com/jfe/form/SV_2aStd8wsbcLGvwG
Rated 2 out of 5 stars
Fitbit Charge 6 Died after 3 months
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Died after 3 months, after chatting with Fitbit directly through the Fitbit app on my phone they’re sending me a replacement, hopefully the replacement lasts much longer than this one did.
This review is from Google - Fitbit Charge 6 Advanced Fitness & Health Tracker - Works with Android and iOS - Porcelain - (2023)
No, I would not recommend this to a friendRated 1 out of 5 stars
Fitbit Charge 6 - open box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was an open box item. It was in the “excellent” condition category. I have to charge it every day and it is supposed to hold a charge at least five days. Very disappointed!
This review is from Google - Fitbit Charge 6 Advanced Fitness & Health Tracker - Works with Android and iOS - Porcelain - (2023)
No, I would not recommend this to a friendBrand response from FitBit Team
Posted .Hi there, VeronicaM. Sorry to hear you're having problems with battery levels on your Charge 6. The device should last about 7 days on a single charge — here’s some tips to reduce battery consumption:
1. Turn off always-on display.
2. Use phone GPS instead of built-in GPS.
3. Dim the screen or enable auto brightness.
Here’s a link with additional tips: https://support.google.com/fitbit/answer/14226518
We’re here anytime you need us: https://support.google.com/fitbit/gethelp?hl=en
Rated 1 out of 5 stars
Waste of Money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hard for me to understand. All I wanted to do while out walking is track my HR, PACE, distance and, total time. I have yet to figure out how to do this. Wasted my money.
This review is from Google - Fitbit Charge 6 Advanced Fitness & Health Tracker - Works with Android and iOS - Porcelain - (2023)
No, I would not recommend this to a friendBrand response from FitBit Team
Posted .Hey there, Jerry. Sorry to see you’re having trouble with some of the features on the Charge 6. To check up on your stats throughout the day, swipe up from the clock screen to see heart rate, steps, and distance. Here’s a guide for more information: https://support.google.com/fitbit/answer/14225687#zippy=%2Ccharge
- Cons mentioned:Connectivity
Rated 1 out of 5 stars
DONT WASTE YOUR MONEY ON THIS $150 PIECE OF CRAP
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Things a piece of crap, wasted 150 on a thing that won’t connect to my device
This review is from Google - Fitbit Charge 6 Advanced Fitness & Health Tracker - Works with Android and iOS - Obsidian - (2023)
No, I would not recommend this to a friendBrand response from FitBit Team
Posted .Hi, SSIII97. We're sorry to hear that your Charge 6 isn't connecting to your phone. To help cover all the bases, check if the sync requirements are met, then try these syncing tips: https://support.google.com/fitbit/answer/14236618 If you need further assistance, reach us at: https://goo.gle/contactfitbit
- Cons mentioned:Band
Rated 1 out of 5 stars
Not the best upgrade.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The band keeps falling off and the battery keeps dying.
This review is from Google - Fitbit Charge 6 Advanced Fitness & Health Tracker - Works with Android and iOS - Obsidian - (2023)
No, I would not recommend this to a friendBrand response from FitBit Team
Posted .Hi, Cristina. We're sorry to hear that your band keeps falling off and that the battery is draining quickly. You can try giving your Fitbit Charge 6 a restart by going to this link: https://support.google.com/fitbit/answer/14194938
We also recommend trying these tips to maximize your Fitbit's battery life: https://support.google.com/fitbit/answer/14226518
Regarding the band, let's see if we can make this right - please reach out through phone, chat, social support, or through our community forums at: https://goo.gle/contactfitbit
Rated 1 out of 5 stars
Difficulties with Fitbit Versa 6
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had difficulty setting up this Fitbit and then it would not load the last update and I was paying for premium services and Fitbit does not do refunds, I have had other versions of fitbit, but I switched to an Apple Watch.
This review is from Google - Fitbit Charge 6 Advanced Fitness & Health Tracker - Works with Android and iOS - Obsidian - (2023)
No, I would not recommend this to a friendBrand response from FitBit Team
Posted .Hi there, SandraH. We’re sorry to hear you had a hard time setting up and getting the latest update on your Charge 6. We’d like to look into this further and get your device back on track — when you get a second, reach out to us here: https://support.google.com/fitbit/gethelp?hl=en
Rated 1 out of 5 stars
Does not pair with iPhone 15 Pro Max
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased a Charge 6. Spent 2 hours trying to pair it with my iPhone 15 Pro Max. Impossible to pair with an iPhone as it keeps aborting during connection. I returned it, and got a replacement Charge 6. Same problem and it never paired with my iPhone that works great with everything else. Returning this 2nd piece of crap device back to store tomorrow. It is not worth even the $99 black friday sale price.
This review is from Google - Fitbit Charge 6 Advanced Fitness & Health Tracker - Works with Android and iOS - Obsidian - (2023)
No, I would not recommend this to a friendBrand response from FitBit Team
Posted .Hi, IcyColaBottleOnHotDay. We're sorry to hear that you're unable to pair your Charge 6 with your iPhone 15 Pro Max. This isn't the experience we want for our customers. We appreciate your efforts. We recommend you reboot the Charge 6 using a cable. For instructions, see: https://help.fitbit.com/articles/en_US/Help_article/1186.htm
Once done, please restart your phone and make sure the Charge 6 battery is charged to 100%. Then, restart the Charge 6 setup process. Here's how: https://help.fitbit.com/articles/en_US/Help_article/1873.htm
For further help, reach out through phone, chat, social support, or through our community forums at https://goo.gle/contactfitbit
Rated 1 out of 5 stars
Do not buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchase less than a year ago, and now it will not even charge. Purchase a new cord to change it but it still will not charge. And i did not Purchase a warranty. But i did hope it would last longer than a year.
This review is from Google - Fitbit Charge 6 Advanced Fitness & Health Tracker - Works with Android and iOS - Obsidian - (2023)
No, I would not recommend this to a friendBrand response from FitBit Team
Posted .Hi, SandraC. We're sorry to hear that your Fitbit Charge 6 is no longer charging. We appreciate your effort in troubleshooting. We recommend restarting your Fitbit Charge 6 by following the steps here: https://support.google.com/fitbit/answer/14194938
You can also try these battery charging tips: https://support.google.com/fitbit/answer/14225530
For further help, reach out through phone, chat, social support, or through our community forums at: https://goo.gle/contactfitbit
Rated 1 out of 5 stars
Bad experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought my Fitbit HR6 in February 2024 and it has already died. It was working one evening and the next day it was dead as a doornail. My husband called Best Buy and they said to call Fitbit cause it was past the piddly 15 days of their return/exchange policy. We won’t be heading back to purchase anything from Best Buy anytime soon.
This review is from Google - Fitbit Charge 6 Advanced Fitness & Health Tracker - Works with Android and iOS - Porcelain - (2023)
No, I would not recommend this to a friendBrand response from FitBit Team
Posted .Hi, TeresaH.
This is definitely not an experience we want you to have. If you haven't tried yet, restarting the tracker may get it to work again: https://support.google.com/fitbit/answer/14194938
But if the issue persists, please contact us so we can help you in finding a better resolution. You can reach our help page here: https://goo.gle/contactfitbit
Rated 2 out of 5 stars
Decent device horrible tracker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It could not track steps well. Would usually triple or quadruple my steps. Heart rate monitor was ok. Sleep tracking was mid
This review is from Google - Fitbit Charge 6 Advanced Fitness & Health Tracker - Works with Android and iOS - Obsidian - (2023)
No, I would not recommend this to a friendBrand response from FitBit Team
Posted .Hi, Stephen. We're sorry to hear that your Fitbit Charge 6 is not tracking your steps and sleep accurately. Factors such as device placement, dominant or non-dominant hand, and stride length affect the number of steps recorded. To know more about how your Fitbit device calculates your daily activity, please visit this: https://support.google.com/fitbit/answer/14237111
For more accurate reading, we recommend checking out these tips: https://support.google.com/fitbit/answer/14236920
To track your sleep, please visit this: https://support.google.com/fitbit/answer/14236407
For further help, reach out through phone, chat, social support, or through our community forums at: https://goo.gle/contactfitbit
Rated 1 out of 5 stars
George Tracy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really do not like the active minutes tracking. Not helpful
This review is from Google - Fitbit Charge 6 Advanced Fitness & Health Tracker - Works with Android and iOS - Obsidian - (2023)
No, I would not recommend this to a friendBrand response from FitBit Team
Posted .Hey there, GeorgeT. Sorry to see the Charge 6 may not be the best fit for you. We’d be happy to look into your concern with the Active Zone Minutes and find the best solution for you — reach out to us here: https://support.google.com/fitbit/gethelp
- Cons mentioned:Water resistance
Rated 1 out of 5 stars
Complete junk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke after a swim got it july 9th 2024 ..broke august 16th 2024
This review is from Google - Fitbit Charge 6 Advanced Fitness & Health Tracker - Works with Android and iOS - Obsidian - (2023)
No, I would not recommend this to a friendBrand response from FitBit Team
Posted .Hi, JamieH. We're sorry to hear that your Fitbit Charge 6 is now broken after swimming. Please make sure to take off the device and dry it well before putting it back on. For more information, please visit this: https://support.google.com/fitbit/answer/14236707
For further help, reach out through phone, chat, social support, or through our community forums at: https://goo.gle/contactfitbit