Customer Ratings & Reviews

Hey there, WilliamK. Sorry to hear you’ve experienced pairing issues with the Charge 6 — that isn’t normal. Here’s some steps to get your device paired and running smooth again:

1. Uninstall and reinstall the Fitbit app
2. Remove your Fitbit device from your account and phone
3. Check your phone’s Bluetooth and internet access

Here’s a link for more troubleshooting: https://support.google.com/fitbit/answer/14236618

Don’t hesitate to reach out to us: https://support.google.com/fitbit/gethelp?hl=en

Hi, Skyller. We're sorry to hear that your Fitbit Charge 6 is not turning on. Thanks for troubleshooting the issue beforehand. We recommend giving your Fitbit a restart by going to this link: https://help.fitbit.com/articles/en_US/Help_article/1186.htm Make sure to sync your Fitbit in the Fitbit app: From the Today tab in the Fitbit app, tap the devices icon at the top-left corner > Tap the device that you want to sync > Near the bottom of the page, tap Sync Now. For further help, reach out through phone, chat, social support, or through our community forums at https://goo.gle/contactfitbit

Hi, KrisA. We're sorry to hear that you're unable to create a standard account for your teen child. Similar to many online services, our Terms of Service don't allow customers who are under the minimum age to create standard Fitbit accounts. The minimum age is 13 (customers in the EU may have different minimum age guidelines based on their country). For more information, please visit this: https://support.google.com/product-documentation/answer/14816019

For further help, reach out through phone, chat, social support, or through our community forums at: https://goo.gle/contactfitbit

Hi there, DavidR. Sorry to know you’re having trouble keeping the Charge 6 on your wrist — we understand how frustrating this is. You may benefit from changing the band to something that should work better for you. Here’s how to change it out:

1. Turn over your tracker and find the band latches.
2. To release the latch, use your fingernail to press the flat button toward the band.
3. Gently pull the band away from the tracker to release it.
4. Repeat on the other side.
5. To attach a band, press it into the end of the tracker until you hear a click and it snaps into place.

Don’t hesitate to reach out to us: https://support.google.com/fitbit/gethelp?hl=en

Hi, Renee. We appreciate your feedback, and our team will be glad to provide assistance. Please tell us more about the issue you're experiencing at: https://goo.gle/contactfitbit

Hi there, Kimberly. We’re sorry to hear your time with the Charge 6 hasn’t been the best. We’d like to investigate why your device stopped working and get you taken care of. When you have a second, reach out to us here: https://support.google.com/fitbit/gethelp?hl=en

Hi, Sony65A8H. We're sorry to hear that your Fitbit Charge 6 is not tracking your sleep, and the step tracking is inaccurate. For sleep tracking tips, see: https://support.google.com/fitbit/answer/14236407

Meanwhile, to improve the accuracy of step tracking, please try the following: https://support.google.com/fitbit/answer/14236920

If you need further assistance, please contact our support team at: https://goo.gle/ContactFitbit

Hey there, Sergio. Sorry to hear you’re running into charging issues on the Charge 6 — that’s out of the ordinary. Here are things which may impact your device and some solutions:

1. The pins on the device or charging cable are dirty: Dust and debris can accumulate over time. Clean the charging contacts on the back of your device and the pins on your charging cable
2. The USB port or outlet is faulty: Try a different USB port or a UL-certified wall charger.
3. The device isn't securely connected or you're using the wrong charging cable: Ensure the original charging cable is correctly and securely connected to your device.

Here’s a link with more information: https://support.google.com/fitbit/answer/14225530

Hi, there. We're sorry to hear that your Fitbit Charge 6 screen is not turning on and that you are not receiving notifications. Make sure to sync your Fitbit in the Fitbit app: From the Today tab in the Fitbit app, tap the devices icon at the top-left corner > Tap the device that you want to sync > Near the bottom of the page, tap Sync Now. Then try giving your Fitbit device a restart by going to this link: https://support.google.com/fitbit/answer/14194938

To receive notifications, please visit this: https://support.google.com/fitbit/answer/14225533

For further help, reach out through phone, chat, social support, or through our community forums at: https://goo.gle/contactfitbit

Hi, JenniferH. We're sorry to hear that your Charge 6 has stopped working after 6 months. To cover all the bases, please try a restart: https://support.google.com/fitbit/answer/14194938

Also, try the other battery reviving tips here: https://support.google.com/fitbit/answer/14225530

If you need more help, reach us at: https://goo.gle/contactfitbit

Hi, RonaldHLero. We're sorry to hear that you couldn't track your sleep. Wrist-based Fitbit devices automatically track sleep based on movement. To learn more, see: https://help.fitbit.com/articles/en_US/Help_article/1314.htm

For further help, reach out through phone, chat, social support, or through our community forums at https://goo.gle/contactfitbit

Hi there, MichaelL. Sorry to see you’re having trouble keeping the Charge 6 on your wrist — we understand how frustrating this is. You may benefit from changing the band to something that may work better for you. How’s how to change it out:

1. Turn over your tracker and find the band latches.
2. To release the latch, use your fingernail to press the flat button toward the band.
3. Gently pull the band away from the tracker to release it.
4. Repeat on the other side.
5. To attach a band, press it into the end of the tracker until you hear a click and it snaps into place.

Don’t hesitate to reach out to us: https://support.google.com/fitbit/gethelp?hl=en