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Customer Ratings & Reviews

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The comparable value is $249.95

Customer reviews

Rating 4.4 out of 5 stars with 1819 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.6 out of 5 stars

  • Durability

    Rating 4.6 out of 5 stars

  • Comfort

    Rating 4.6 out of 5 stars

87%
would recommend
to a friend

Customers are saying

Customers regard the Sense 2 Advanced Health Smartwatch highly for its battery life, ease of use, and overall performance. Users appreciate features like sleep tracking, heart rate monitoring, and the improved screen quality. However, some customers have reported issues with band comfort and connectivity. A few users have also mentioned problems with charging.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 81 Showing 1,601-1,620 of 1,819 reviews
  • Rated 5 out of 5 stars

    Good watch

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It performs well. Battery lasts for days. So far so good and health metrics are measured well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This smartwatch I had gotten it for my mom for Christmas. She loves it and all it’s functions.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Unhappy with watch

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a valuable instrument. I wanted to return it but was away for two weeks and misunderstood the return policy.

    No, I would not recommend this to a friend
    • Brand response from FitBit Team
      Posted .

      Hey there, DavidE. We’re sorry your experience with the Sense 2 hasn’t been the best. We’d be happy to see what we can do to support you — reach out to us here if you need us: https://support.google.com/fitbit/gethelp?hl=en

  • Rated 5 out of 5 stars

    Love Sense 2

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am really enjoying the Sense 2. Still getting familiar with the features. More than the Sense

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    No coming again

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very poor, these best buy guys name used products as open box to attract customers to buy. Actually, when you see the word open box, at least i assume it was an display piece but it was not. Most importantly, the watch does not even switch on.

    No, I would not recommend this to a friend
    • Brand response from FitBit Team
      Posted .

      Hi there, Preetham. We’re sorry to see your experience with the Sense 2 wasn’t the best. We’d be happy to investigate your concerns further and get you a resolution — when you’re able to, contact us here: https://support.google.com/fitbit/gethelp?hl=en

  • Rated 1 out of 5 stars

    Fitbit Sense 2

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Fitbit Sense 2 I received did not work properly. Unfortunately I didn't discover it until the Best Buy two week return period was over. Fitbit replaced it with a refurbished one that didn't work either. They send a third refurbished one that worked better. I liked my Versa Lite much better than the Sense. The Sense 2 doesn't vibrate enough for me to feel the notifications. The menus are more difficult to navigate. Even though I've used their products for 10 years, I would suggest getting a different brand than Fitbit.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Heart rate monitor didn’t work, steps count is very inaccurate and inconsistent

    No, I would not recommend this to a friend
    • Brand response from FitBit Team
      Posted .

      Hi there, StuartG. Sorry to hear you ran into issues regarding heart rate and step counting on the Sense 2 — we understand the frustration. Here’s some way to make sure your device operates optimally:

      For step tracking:
      Confirm your height and wrist settings are correct in the Fitbit app to get the best results. Since it uses height to estimate your walking and running stride lengths, you may want to measure and manually adjust these values if your legs are longer or shorter than average.

      For tracking heart rate:
      1. Tighten the band so that it doesn’t slip on your wrist
      2. Heart-rate tracking may not work with certain accessory bands, especially if they’re loose fitting
      3. Use the Exercise app to record GPS data for your workout.
      4. Intense arm movements can weaken your device's signal. If this occurs, relax and keep your wrist still for roughly 10 seconds.

      If you need any support, we’re here 24/7: https://support.google.com/fitbit/gethelp?hl=en

  • Rated 5 out of 5 stars

    Great watch

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding watch. Needs to be charged every 6 days. Does amazing tracking and very accurate.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Doesn’t hold a charge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mine doesn’t hold a very long charge like my original sense used to. Kind of disappointed FitBit.

    No, I would not recommend this to a friend
    • Brand response from FitBit Team
      Posted .

      Hey there, EdisonE. We’re sorry to hear you’re running into issues with battery life on your Sense 2. The watch should have up to 6 days of usage on a single charge. Here’s some tips to extend the life of your device:

      1. Turn off the always-on display setting.
      2. Avoid using the GPS continuously.
      3. Dim the screen or turn on auto brightness

      Here’s a link with more details: https://support.google.com/fitbit/answer/14226518

      We’re just a click away if you need us: https://support.google.com/fitbit/gethelp?hl=en

  • Rated 2 out of 5 stars

    Works until charger melted just outside of warrant

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great until the charger melts just one month outside of warranty. This is the 3rd for it that breaks down for whatever reason literally right when warranty ends. Thank god for credit card extended warranty.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    sense 2 fitbit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to use and larger to read. Especialy like for check walking steps and heart rate

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Enjoy my Fitbit Sense.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoy using it and it is easy to navigate. It is a useful tool for staying active.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Purchase!!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I great way to stay up to date on your sleep as well as mental/physical health!!!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Sense 2 Review

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still not able to take calls on my wrist. Purchased 10.3.22. Today is 1.2.23

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great watch

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple and easy to use, paired easily with my current Android devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Value for money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is having a great battery life , it is going 4 days easily

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fitbit Sense 2

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    an awesome fitbit. Quite easily to folow things with. Steps, weather.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AWESOME PRODUCT

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    EXCELLENT WATCH, WORKS WELL AND DOES EVERYTHING IT SAID IT WOULD DO.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TEE

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Sense 2 is nice upgrade from Sense. A much more sturdy watch.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Smart watch

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We returned back to store, it never get sync with phone

    No, I would not recommend this to a friend