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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 1823 reviews

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Rating by feature

  • Battery Life

    Rating 4.6 out of 5 stars

  • Durability

    Rating 4.6 out of 5 stars

  • Comfort

    Rating 4.6 out of 5 stars

87%
would recommend
to a friend

Customers are saying

Customers are pleased with the Sense 2 Advanced Health Smartwatch's long battery life and ease of use, finding it easy to operate and providing comprehensive health and fitness tracking, particularly sleep and heart rate monitoring. Many appreciate the numerous features and accurate step tracking. However, some users experienced issues with the watch band causing skin irritation, and others reported concerns about screen size and GPS accuracy.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 20 Showing 381-400 of 1,823 reviews
  • Rated 3 out of 5 stars

    It used to be better

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used this one for over a year now. I had a Versa 4 and another Sense 2 which i broke both of. The sync is always off with this one. I have sync it 3 to 4 times in a row before it will update with the correct step count. Now the charging plates on the back are wearing down. The device gives trouble to consistently charge.

    No, I would not recommend this to a friend
    • Brand response from FitBit Team
      Posted .

      Hey there, Fredjones. Sorry you’re having a hard time syncing your Charge 6 — we get how frustrating it can be. Here are a few troubleshooting tips to get your device running smoothly:

      1. Uninstall and reinstall the Fitbit app.
      2. Remove your Fitbit device from your account and phone.
      3.Check your phone’s Bluetooth and internet access.

      Here’s a link for more troubleshooting: https://support.google.com/fitbit/answer/14236618

      We’re here to lend a helping hand: https://support.google.com/fitbit/gethelp?hl=env

  • Rated 4 out of 5 stars

    Fitbit Sense 2

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well comfortable to wear at night. Easy to use

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Smart Watch

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Smartwatch, can answer calls on it, able to track everything i need to get my sedlf back in shape.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fitbit Sense 2 Watch

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoy the ease of use and having all of my vital information available whenever needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Watch

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m 76 years old and this is the best watch/health device I’ve ever owmed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sense 2 Fitbit

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Sense 2 Fitbit seems to work well. I am sure my data helps somehow, but I use it mostly to count my steps each day.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great watch

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this watch. It monitors my heart rate and sends me messages when I get stressed out. It helps me track my steps. I love how customizable it is too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fitbit - Sense 2 - The Best Choice of Smartwatches

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Fitbit - Sense 2 is heavy duty for wear & outdoor; & still looks stunning for Public wear. This watch does everything you need a for a 1/4 of the cost of other watches. Fitbit - Sense 2 is the best!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My wife loves her new watch

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the heart monitor, got it for my wife. Helps her when she works out, and very comfortable and fashionable.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great watch that is as fragile as Fitbit's future

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm brand loyal to a fault and have had multiple Fitbits. Even knowing that the latest and greatest Fitbit smartwatches were scaled back, I still went ahead and got this one. I loved and really didn't notice the lack of third party apps or no Google Assistant. The screen is bright and sharp. Fit great and didn't notice at night when I kept it on for sleep monitoring. Unfortunately, less than two weeks after buying it, I took it off when washing my car, went to take it out of my pocket and dropped it from less than 3 feet (or however high my waist is). It hit the blacktop pretty softly it seemed, but when I picked it up, there was a chip on the edge of the screen and a crack across it. I was beyond disappointed. I'd never had a Fitbit break on me before so guessing it hit exactly where it would break. I didn't buy any protection, so shame on me. The two takeaways are Fitbits are still good watches and I may consider buying the protection in the future (but probably not). Experience buying at Best Buy was outstanding. Not their fault that it broke.

    No, I would not recommend this to a friend
    • Brand response from FitBit Team
      Posted .

      Hi, ChristopherD. We're sorry to hear that the screen of your Fitbit Sense 2 has cracked. To better assist you, please reach out to our support through phone, chat, social support, or through our community forums at https://goo.gle/contactfitbit

  • Rated 5 out of 5 stars

    Home run

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My girl loves that watch got me all the way to whole base

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Comfortable and Looks Great!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very well made watch with all the health tracking features anyone can ask for. Build quality is superb and looks phenomenal as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tracker. Easy to use. Multiple watch face options.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a Beautiful smart watch love wearing it when I exercise keep up with my step & etc.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fitbit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Appreciate fit but. Easy to use. Pick up is easy at Best Buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good option

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Provides very valuable insights and notifications. Keeps charged for up to four days. Easy setup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great gift idea

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a gift purchase; however, the recipient has commented multiple times on how much they love the watch.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Recommend

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new Fitbit. It is exactly what I need. Easy to order through Best Buy

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great Concept, low quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ended up returning this because it was not accurate and kept freezing on me. Also i felt like fhe HR monitor was not accurate as it ready i had a resting HR of 70-80... the concept is great but i feel like fitbit has really gone downhill. Also may just be me but the band irritated my skin.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Get accurate and reliable smart watch

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been using Fitbit Sense 2 for a couple years . It’s easy to use and accurate. Several friends and I enjoy it. Would recommend it without hesitation

    I would recommend this to a friend