Customer Ratings & Reviews

This is now owned by Google and I wish I would have known. All the great things about the Sense are now gone. You cannot do anything without google. No music. period. I am kicking myself for not returning this when I could. I kept going back and forth but this is just trash. I wish I would have went with another brand.

Has trouble staying connected to my Samsung 22 smartphone for wrist calls!! I've been in communication with Fitbit Support and they too haven't been able to help me!! I'm super frustrated since this was suppose to be an upgrade from my Versa 2. I was excited about this specific feature and can't even use it!! I'm headed back to Best Buy today for a full refund!

My daughter had this just after one year it stopped we did buy a warranty so we didn’t get it fixed

I give this product a 4 star, because you have to purchase the Fitbit premium app to use all of the benefits of the watch. I purchase this watch because it don’t need a data plan, but then again you are still purchasing something to use it. Otherwise the watch is nice and simple to use. If you don’t need the premium package for Fitbit, then this is the watch for you. It is easy to use and navigate. Battery life is not 6 days as described.

Only complaint is not being able to control my Spotify. Not sure why every smart watch before could do this but now it's not an option.

Wonderful product works as advertised. This is for the health conscious and at-risk health issues

Great watch, have bought my wife fitbit watches everytime a new version come out. This one is the best, best features. Quantity products.

The watch band broke quickly and then the part that holds the band in place also broke when a new band was installed

Nice watch but doesnt have music and some other options the Sense has

Terrible product. The band kept detaching from the device. I ended up returning it!

I put on the watch and it doesn't read/work. My wife put the the watch on and it work on her white skin. But if she put the watch on her other arm where she as a dark tattoo ink and it wont work. So she use it on her left because is the only way my girt i got her works. Worst Christmas present I got my wife and a waist of 200$

It worked for the first 2 days and after I tried to charge it, the watch went black… can’t even get it started.. heading to return it.

I specifically told the salesperson what I wanted the fitbit to do. This fitbit doesn't do any of that.

A very different product to the Charge 5 it replaces on my wrist, but I'm liking the change. Let's just hope that it last better than the Charge 5, which seem to have an average lifespan of about 9 months. That's in line with a string of prior Fibits, that have usually fallen apart after a few months. Coupled with just awful customer service at Firbit, that has not been a pleasant experience.

I got these for myself & my husband for health tracking. We asked if they could set them up for us at the store but said they could not. We bought them anyway and had trouble setting them up so returned both of them. Also we were not told to get some features you had to pay for a premium plan. They may have worked out well if someone could have taked the time to set them up for us?

Bought this as a gift and she absolutely loved it . She’s into sports and fitness so it made a great Christmas present

Love everything about this watch….great tracking…bands are much easier to switch out than on the 1st Versa that I had…

Not happy with this watch at all. It was a Christmas gift and maybe this one is just a lemon but time is off by 4 hours and 23 minutes, most of the functions connecting to phone don’t work. Haven’t been able to figure out any fixes on our end. We’ll be trying to exchange it for Apple Watch after vacation.

This watch was nice but it didnt have what i wanted.

This is the worst Fitbit watch I have purchased. It would not hold a charge and did not tell me my steps. I reached out to Fitbit, but all they did was send me two more that did the exact same thing. You would think a company like them would make it right but since COVID company's only care about the bottom line. I'm out of $219 and just bought a different one so I can record my workouts.