4th of July Appliances Sale.Free delivery. Ends 7/8. Terms apply.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$249.95

Customer reviews

Rating 4.4 out of 5 stars with 1832 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.6 out of 5 stars

  • Durability

    Rating 4.6 out of 5 stars

  • Comfort

    Rating 4.6 out of 5 stars

87%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 80 Showing 1,581-1,600 of 1,832 reviews
  • Rated 2 out of 5 stars

    Avoid- Most features from prev models are gone

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is now owned by Google and I wish I would have known. All the great things about the Sense are now gone. You cannot do anything without google. No music. period. I am kicking myself for not returning this when I could. I kept going back and forth but this is just trash. I wish I would have went with another brand.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Trouble With Wrist Calls

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has trouble staying connected to my Samsung 22 smartphone for wrist calls!! I've been in communication with Fitbit Support and they too haven't been able to help me!! I'm super frustrated since this was suppose to be an upgrade from my Versa 2. I was excited about this specific feature and can't even use it!! I'm headed back to Best Buy today for a full refund!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Fitbit

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter had this just after one year it stopped we did buy a warranty so we didn’t get it fixed

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Easy to use

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I give this product a 4 star, because you have to purchase the Fitbit premium app to use all of the benefits of the watch. I purchase this watch because it don’t need a data plan, but then again you are still purchasing something to use it. Otherwise the watch is nice and simple to use. If you don’t need the premium package for Fitbit, then this is the watch for you. It is easy to use and navigate. Battery life is not 6 days as described.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only complaint is not being able to control my Spotify. Not sure why every smart watch before could do this but now it's not an option.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Track not just your steps

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful product works as advertised. This is for the health conscious and at-risk health issues

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Another outstanding product from fitbit

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great watch, have bought my wife fitbit watches everytime a new version come out. This one is the best, best features. Quantity products.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Watch out for the bands breaking

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The watch band broke quickly and then the part that holds the band in place also broke when a new band was installed

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Like the original Sense better!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice watch but doesnt have music and some other options the Sense has

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible product … defect in design

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible product. The band kept detaching from the device. I ended up returning it!

    No, I would not recommend this to a friend
    • Brand response from FitBit Team
      Posted .

      Hey there, Decee. Sorry to hear you had a problem with the band on the Sense 2 — we understand your frustration. Even though you’ve returned the device, we’d like to hear more about your experience. When you get a moment, share more with this link: https://support.google.com/fitbit/gethelp?hl=en

  • Rated 1 out of 5 stars

    Racist Watch

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I put on the watch and it doesn't read/work. My wife put the the watch on and it work on her white skin. But if she put the watch on her other arm where she as a dark tattoo ink and it wont work. So she use it on her left because is the only way my girt i got her works. Worst Christmas present I got my wife and a waist of 200$

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not what I expect it for the $

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It worked for the first 2 days and after I tried to charge it, the watch went black… can’t even get it started.. heading to return it.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    poor sales training

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I specifically told the salesperson what I wanted the fitbit to do. This fitbit doesn't do any of that.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Impressed. Let's hope it lasts.

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A very different product to the Charge 5 it replaces on my wrist, but I'm liking the change. Let's just hope that it last better than the Charge 5, which seem to have an average lifespan of about 9 months. That's in line with a string of prior Fibits, that have usually fallen apart after a few months. Coupled with just awful customer service at Firbit, that has not been a pleasant experience.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Returned to the store

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got these for myself & my husband for health tracking. We asked if they could set them up for us at the store but said they could not. We bought them anyway and had trouble setting them up so returned both of them. Also we were not told to get some features you had to pay for a premium plan. They may have worked out well if someone could have taked the time to set them up for us?

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as a gift and she absolutely loved it . She’s into sports and fitness so it made a great Christmas present

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great watch

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love everything about this watch….great tracking…bands are much easier to switch out than on the 1st Versa that I had…

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not impressed

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not happy with this watch at all. It was a Christmas gift and maybe this one is just a lemon but time is off by 4 hours and 23 minutes, most of the functions connecting to phone don’t work. Haven’t been able to figure out any fixes on our end. We’ll be trying to exchange it for Apple Watch after vacation.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Smart watch for a great price

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This watch was nice but it didnt have what i wanted.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Three Strikes, You're Out!

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the worst Fitbit watch I have purchased. It would not hold a charge and did not tell me my steps. I reached out to Fitbit, but all they did was send me two more that did the exact same thing. You would think a company like them would make it right but since COVID company's only care about the bottom line. I'm out of $219 and just bought a different one so I can record my workouts.

    No, I would not recommend this to a friend