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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 2676 reviews

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Rating by feature

  • Battery Life

    Rating 4.6 out of 5 stars

  • Durability

    Rating 4.6 out of 5 stars

  • Comfort

    Rating 4.6 out of 5 stars

90%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the Versa 4 Fitness Smartwatch's overall performance, battery life, and ease of use. Many appreciate its comprehensive features, sleep tracking, and step tracking capabilities. The sleek design and lightweight feel are also well-received, along with accurate heart rate tracking and a comfortable screen size. However, some customers have expressed concerns about the band quality and limited connectivity options.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 115 Showing 2,281-2,300 of 2,676 reviews
  • Rated 3 out of 5 stars

    ms

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it really does not work right. hard to program. no help available

    I would recommend this to a friend
    • Brand response from FitBit Team
      Posted .

      Hey there, cmtfitbit. Sorry to hear your experience with the Versa 4 has been frustrating. Rest assured, we're happy to help and get your device running up and running — we're here anytime you need: https://support.google.com/fitbit/gethelp?hl=en

  • Rated 2 out of 5 stars

    band detaches from watch

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    boutht this for my daughter to help with her fitness goals. unfortunatly the band keeps falling off the watch face. she wont wear it now becasue she is afraid she will lose it

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have to hold the button to see anything incoming. with my Versa Lite I only had to lift my wrist. Incoming call? Have to hold the button long enough to keep the screen on so you can deny/answer the call. Incoming notification? Hold the button to see. I really liked my Versa Lite bett

    No, I would not recommend this to a friend
    • Brand response from FitBit Team
      Posted .

      Hey there, KathleenW. We understand the frustration when you have trouble viewing a notification or incoming call. You may need to adjust the screen wake setting and here’s how:

      1. In the quick settings screen, tap the screen wake icon to adjust the setting.
      2. When you set Screen Wake to Auto (Motion), the screen turns on each time you turn your wrist.

      You can also turn on always-on display:
      1. Swipe down from the clock face to open your quick settings.
      2. Tap the always-on display icon

      Here’s a link with more details: https://support.google.com/fitbit/answer/14226053

      Reach out to us anytime here: https://support.google.com/fitbit/gethelp?hl=en

  • Rated 1 out of 5 stars

    Returned

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to return this because it would not turn on or even charge. I was very disappointed because it was the watch that I wanted.

    No, I would not recommend this to a friend
    • Brand response from FitBit Team
      Posted .

      Hi there, TMurrell. Sorry to see your experience with the Versa 4 wasn’t quite the best. Even though you returned the device, we’d like to hear more about what happened — when you get a chance, here’s a survey: https://google.qualtrics.com/jfe/form/SV_2aStd8wsbcLGvwG

  • Rated 5 out of 5 stars

    Love my Versa

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love that i can answer calls and texts from my Versa

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Love--Not so Much

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The display does not come on easily and the watch loses about 10% of its charge daily. Additionally, the watch band is small. I would not buy again. This is the 3rd FITBIT that I've had and loved the first two--except that the first one kept losing time and had to be reconnected to my phone several times, and I lost the 2nd one.

    No, I would not recommend this to a friend
    • Brand response from FitBit Team
      Posted .

      Hi, there. We're sorry to hear that your Fitbit Versa 4 display does not come on easily and that the battery is draining quickly. Please make sure to sync your Fitbit in the Fitbit app: From the Today tab in the Fitbit app, tap the devices icon at the top-left corner > Tap the device that you want to sync > Near the bottom of the page, tap Sync Now. Then try restarting your Fitbit Versa 4 by pressing and holding the button for 10 seconds until the Fitbit logo appears on the screen, and then releasing the button. We also recommend trying these tips to maximize your Fitbit's battery life: https://support.google.com/fitbit/answer/14226518

      For further help, reach out through phone, chat, social support, or through our community forums at: https://goo.gle/contactfitbit

  • Rated 3 out of 5 stars

    3rd time customer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The accessories (bands) and the clock apps have been disappointing. The fitness tracking is slightly more complicated than the previous versions. This is coming from a "low tech" customer.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great gift

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The wife loved it. Bought it for Christmas holiday

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Wouldn't recommend

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not thrilled. The watch is stuck on a random time and not move forward a few times and the battery needs to be charged every 2 days not every 7 days. And not really sensitive to touch screen. Have to touch it many times.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Expected more

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery only last a day, after being fully charged. I got it for my mom; she wasn't very please with it.

    No, I would not recommend this to a friend
    • Brand response from FitBit Team
      Posted .

      Hi there, Angie. Sorry you’re having to charge the Versa 4 daily. It’s able to get up to 6 days of battery life — here’s a few tips to get more out of your watch:

      1. Turn off always-on display
      2. Use phone GPS instead of built-in GPS
      3. Dim the screen or enable auto brightness

      Here’s a link with more helpful tips: https://support.google.com/fitbit/answer/14226518

      Don’t hesitate to reach out to us: https://support.google.com/fitbit/gethelp?hl=en

  • Rated 5 out of 5 stars

    Watch

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better than my versa 2.---------------------------

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Awesome until it stops working

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A beautiful watch with numerous options for accessories. Unfortunately, it stopped working after 5 months of use. The good part is that the factory warranty is for 1 year. Awesome until it stops working

    No, I would not recommend this to a friend
    • Brand response from FitBit Team
      Posted .

      Hey there, Benjy. We’re happy you’re enjoying the awesome features on the Versa 4 — and while we’re glad you have a warranty with the device, we’re sorry to hear it unexpectedly stopped working. If you need any support, don’t hesitate to reach out to us here: https://support.google.com/fitbit/gethelp?hl=en

  • Rated 1 out of 5 stars

    Pass this by

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is 4 years newer than my Ionic. When shutting down, time is not kept. When you turn it back on, time will resume at the time of shut down. My Ionic kept time during a shut down. 20 days later, my Versa 4 shut down unexpectedly. I got myself a refund. Do a search on "known issues with the Versa 4".

    No, I would not recommend this to a friend
    • Brand response from FitBit Team
      Posted .

      Hi there. We’re sorry to see you may have run into syncing issues on the Versa 4 — we understand your frustration. Even though you’ve returned the watch, we’d like to look into what might have happened in more detail. When you find a second, share more here: https://google.qualtrics.com/jfe/form/SV_2aStd8wsbcLGvwG

  • Rated 3 out of 5 stars

    Dont care for it

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Heart beat is not really accurate and it restarts itself so many time even during workouts. I'm done purchasing fitbit watches, and of course warranty was up by the time it was acting up.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    A disappointment

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice looking fitness watch but all fields do not link with my iPhone. Weather screen remains blank no matter how many different ways I try to link them. Disappointing!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    inexplicably broken

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had these for years. This one simply died in fairly short order and when we brought it in to be evaluated the tech agreed it was dead and couldn't be fixed.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not bad

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not bad. The heartbeat isnt always correct for me. But maybe expected at the price range. When working out hard and heavly sweating it wont register your heatbeat all the time.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    long time Fitbit customer, changed to Apple but

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exceptional battery life. I am a prior owner of the apple watch that need a daily recharge vs my Fitbit the lasts over one week.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Save your time, buy a real fitness watch!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I first purchased this fitness tracker I noticed the UI was sluggish at times. After owning it a week I noticed the heart rate monitor wouldn't keep up while I was at the gym. I also noticed it was way over counting my steps one of my days it said I did over 12,000 steps and I don't even do cardio. An because of that it over counted how many calories I had burned and how far I had walked that day. Not only that but they took away some important features such as no wifi and not allowing you to download music onto your own fitness device. After that week I returned it and got a true fitness watch the Garmin venu 2 and I'm so glad I did.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Dud

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible, it never synced right with my husband's phone. Big waste of money, was charged for the extra fit bit items and never used :(

    No, I would not recommend this to a friend
    • Brand response from FitBit Team
      Posted .

      Hi there, CathyS. We're sorry you’ve had problems syncing on the Versa 4 — we know this can be frustrating. Here’s some steps to get your running optimally:

      1. Uninstall and reinstall the Fitbit app
      2. Try to manually sync your Fitbit device
      3. Check your phone permissions

      Here’s a link with more troubleshooting tips: https://support.google.com/fitbit/answer/14236618

      If this doesn't help, feel free to reach out to us here: https://support.google.com/fitbit/gethelp?hl=en