Customer Ratings & Reviews

Does not work properly, even with premium does not recognize or log tasks

Exceptional timepiece and monitor of health data. Easy to operate despite the broad activities that it monitors. Excellent technology. A valued investment.

I should have done more research before purchasing the Fitbit-Versa 4 Fitness Smartwatch. Large plastic wristband is not very comfortable for nighttime wearing.

The app shows Inaccurate step counts ecen when person is not moving. The phone call integration is not smooth with Andriod devices

I love the battery life on this fitbit. I had the fitbit versa 2 n i had to charge it everyday at night. This newer one needs to be charged on the 4th day.

Bought this product because of good reviews however I started having trouble with it in less than a month. I’ve exchanged it and hoping it was just a defective one that I happen to get

Good design, bad software. Constantly freezes, shuts down randomly, stops in the middle of workout tracking, etc. I requested a warranty exchange from Fitbit and when mine arrived at their warehouse, it sat for a week. Now the status has said prepared for shipping for three days. It appears the exchange process will be 2-3 weeks long. That’s astonishingly bad. I’ll never buy a Fitbit again. Not Best Buy’s fault.

Very disappointed with Fitbit’s customer service. The watch stopped working and I reached out to their support for a warranty repair or replacement about 6 months ago. Initially it appeared as if they were on top of things. The service rep took my case and sent me a case number. But after that, total silence. If been following up half a dozen times at least, but no response whatsoever. Very disappointed and will not buy another of their products.

The Fitbit is a great smartwatch. Nice features. Unfortunately, I am allergic to the band so I had to replace it with a different kind.

I bought this watch, thinking I would like to read from the Versa 2 but I was absolutely disappointed as soon as I open the package as it felt incredibly cheap. The manager who sold it to me said that it would fit the bands from my versa two and it did not so I went back and return it immediately. The additional features that offers or nothing. The Fitbit premium can’t even be tried without a credit card and that sucks and I am so disappointed with a Fitbit app that.

Love this! I thought it might be too big, but it's a good size for me. I've had it for almost a month now, and it makes me wonder why I didn't replace my old one earlier! I did drop it in the sink while doing dishes and it survived until I could fish it out. I've also dropped it and hit it against hard objects by accident, and no problems, not even a scratch on it.

Upgrading my Fitbit Versa with Versa 4. Love having all the features I’m already used to… plus more (still learning what all I can/can’t do;)

Great product. Love the upgrades Fitbit has made to the versa. Thank you also for the special promotion that helped purchase the Versa 4.

Love Fitbit for many years but this verdion has have many glitches. I recommend the sense 2 or the versa 2

I was never able to receive calls on my watch. I don't receive any call notifications, message notification or any other notifications from my phone to the watch. No matter how many times you reset your watch or even your phone, the notification service won't work. It says built-in GPS which never uses/works. I don't understand why such big brands make such low quality products.

this is an upgrade from my Versa 2. the only thing I don't like is the charger - the cord is way to short. but overall - it's good

Like the watch but not the band. We will have to purchase another band.

The watch stopped working 4 weeks after purchased. Still haven't figured why the battery wouldn't work.

I order a refubished or possibly floor model marked as excellent condition. Luckily I was able to return since the fully charged battery died within an hour each time I tried to wear it. Very unacceptable that this was offered as excellent condition. Also got very warm while charging.

Great product!! Great price, and easy purchase. Looking forward to seeing out this product can help me keep up with my fitness.