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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 2676 reviews

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Rating by feature

  • Battery Life

    Rating 4.6 out of 5 stars

  • Durability

    Rating 4.6 out of 5 stars

  • Comfort

    Rating 4.6 out of 5 stars

90%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the Versa 4 Fitness Smartwatch's overall performance, battery life, and ease of use. Many appreciate its comprehensive features, sleep tracking, and step tracking capabilities. The sleek design and lightweight feel are also well-received, along with accurate heart rate tracking and a comfortable screen size. However, some customers have expressed concerns about the band quality and limited connectivity options.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 119 Showing 2,361-2,380 of 2,676 reviews
  • Rated 5 out of 5 stars

    Great device

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was very easy to setup and very easy to understand the information provided.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gerry

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the fit and style. This is my third Fitbit. It accommodates my every need.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Review of Versa

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The watch is good and functions as it should, but the battery life is awful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice Fitbit!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new Fitbit. Still have a few things to figure out but I really like it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Versa 4

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A nice upgrade. Battery lasts a long time and step count seems accurate.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    I mainly use it as a step and calorie counter

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's not as user friendly and has less options than my previous one

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Ok

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The watch is nice, but you can not receive phone calls from this watch.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Fitbit Not What it Used to be

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was my 4th Fitbit. I was very disappointed in the quality. It kept missing calls and texts. I contacted Fitbit and spent the next 6 months fighting for a replacement.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Fitbit Versa 4

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use! Easy to set! Comfortable wrist band! Easy to pair with Bluetooth!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Dont buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This watch stopped working within 2 months of purchase. I would not recommend. This is the second one with issues

    No, I would not recommend this to a friend
    • Brand response from FitBit Team
      Posted .

      Hi there, KimberlyC. Sorry to see the Versa 4 hasn’t lasted as long as anticipated. We’d like to investigate what may be happening and get your watch running smoothly — reach out to us here: https://support.google.com/fitbit/gethelp

  • Rated 1 out of 5 stars

    Not good and had bad experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had very bad experience. starts resetting on its own after 5 weeks. Best buy said they don't cover return since it crossed 30 days. No proper customer support to report this. Previous version ( versa 3 ) is much better.

    No, I would not recommend this to a friend
    • Brand response from FitBit Team
      Posted .

      Hey there, Vishnu. Sorry to see you ran into a problem with your Versa 4. We’d be happy to investigate what may be happening and find you a resolution — when you get a moment, reach out to us here: https://support.google.com/fitbit/gethelp?hl=en

  • Rated 1 out of 5 stars

    Frustrated

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had Fitbit devices for many years and it appears every two years the device stops working. New device and the sleep tracking is terrible gone are the days when the Fitbit was my go to device.

    No, I would not recommend this to a friend
    • Brand response from FitBit Team
      Posted .

      Thanks for reaching out, Bottle. We hear your concerns needing the Versa 4 to be more consistent with sleep tracking — here’s some troubleshooting to get your device running optimally:

      1. Check if your sleep setting is set to Sensitive. If it is, change it to Normal.
      2. For accurate sleep tracking, position your device 2-3 finger widths above your wrist bone, ensuring a secure but comfortable fit.
      3. To adjust a sleep session’s start or end time, edit it in the Fitbit app.

      Here’s a link with more troubleshooting tips: https://support.google.com/fitbit/answer/14236407

      We’re just a click away if you need us: https://support.google.com/fitbit/gethelp?hl=en

  • Rated 1 out of 5 stars

    Worst fitbit ever

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolute garbage. Doesnt accurately track steps or exercises. Returned it in 2 day. Went back to the versa 3 with a new band

    No, I would not recommend this to a friend
    • Brand response from FitBit Team
      Posted .

      Hi there, LesI. We’re sorry to hear you had tracking issues with the Versa 4 — we totally understand how frustrating that can be. Even though you’ve returned it, we’d like to hear more about what may have happened. When you get a second, share more with this survey: https://google.qualtrics.com/jfe/form/SV_2aStd8wsbcLGvwG

  • Rated 1 out of 5 stars

    AVOID VERSA 4 AT ALL COSTS

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Avoid at all costs. Fitness trackers loses data!! The only reason I purchased this was for the fitness tracking ability. After reviewing a bunch of options online, I selected this one. After GOOGLE took over from Fitbit...no one cares or will respond to any fixes for this bug. Look for a different brand as this is miserable.

    No, I would not recommend this to a friend
    • Brand response from FitBit Team
      Posted .

      Hi, JasonS. We're sorry to hear that your Versa 4 is losing its data. To cover all the bases, please try restarting your Versa 4: https://support.google.com/fitbit/answer/14194938. Follow a sync afterward, then monitor its behavior. If the issue persists, feel free to reach out to our support channels and we'll be glad to investigate: https://goo.gle/contactfitbit

  • Rated 1 out of 5 stars

    Do not buy this watch!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The brand new watch never fully charged, would not sync to my phone, and began to lose time. When I returned it, it was eight minutes slow. It was under warranty, but Fitbit made me return my watch before they would send me a replacement. The replacement they sent was just the watch face, no bands, and no charger I had to call customer service again to receive those. The original watch came with two bands, a large and a small size. They only sent me the small size. The watch I received is a replacement was a refurbished one, not a brand new one.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Versa 4 Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Larger and way more readable screen. The velcro band added comfort.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Versa 4

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Versa 4 is the first fitbit i have owned. Works great and fit is perfect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Versa 4 watch

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good item to have for your health. I highly recommend this watch.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great watch

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great watch. Easy to use. Battery life is awesome. I highly recommend.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Waste of money

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Heartbeat is way off sometimes it works, sometimes it doesn't.

    No, I would not recommend this to a friend