Customer Ratings & Reviews

I decided on the Versa 4 after wearing the Versa 2 for 4 years. After getting the watch set up, the battery was lasting only two days. Fitbit customer service quickly sent the replacement. I'm happy with the Versa 4 and the great customer service.

Don"t buy it, and DEFINITELY don't purchase it from BEST BUY. I've only had the Versa 4 for 3 weeks today. Shortly after purchasing I had issues with settings changing on their own. Do not disturb and Sleep mode would turn on without me doing it. I only noticed because I wasn't getting notifications. One night the versa 4 locked up with both DND/Sleep mode turned on, and I had to do a factory reset. That was literally no more than 2 weeks after purchase. Syncing has been a MAJOR problem. It was glitchy at first but has only gotten worse. It currently has not synced since yesterday morning. The only way I've been able to force it is turning off both the device and my phone, or reinstalling the app etc. There have also been gaps in time of recording heartrate. I reached out to Best Buy maybe 36 hours past the 15 day "price match/return period" (that I was unaware was SO soon until I spoke to them), and Best Buy would NOT help at all. I tried again today. Nope, nothing. Not with the price match or return on a defective device. I have reached out to Best Buy twice, to no avail. Had it been a month or so later I could understand, but it was 16 days the first time. The end result, I'm paying full price for something on sale $50 less right now, and I've been in contact with Fitbit and they have to replace it. Too many problems...not worth it!

Bought this for my huaband.. took the poor man an hour to setup the watch. Should be easier than that.

Looks nice but doesn’t report all information in particular sleep information the Fitbit says no data even though the iPad it’s linked to give the previous nights data. Disappointing and will cancel premium service after six month trial period.

Pretty much as expected. A bit more maneuvering required to find specific info but I like the system so far.

The sales person was very helpful with my decision on this particular watch. He explained everything and helped me compare multiple devices and I was able to make the perfect choice.

I’ve had it for a few months now and it works just fine. Only problem is when my arm gets really sweaty it messes with the heart rate reader, so it doesn’t show accurately. And the strap will rub your arm a little raw if you sleep with it on

Bought the Versa 4 to replace my wife's Versa 2. Like the new features but we are still learning everything it will do. Would like to see them develop a stronger wrist band. In our opinion, Versa 4 is a good upgrade for Versa 2.

I upgraded after spending several years with the Versa 2. The Versa 4 has the same great feature but have been upgraded beautifully, and more efficiently. I was surprised by the speakerphone aspect of the watch, was a nice surprise. Overall I am very satisfied.

I purchased two fitbit watches from Best Buy, and they are awesome! I love the reminder feature that tells you to get more steps in. I'm looking forward to fitbit helping my wife and I become healthier in 2024!

Bought this for my mom and it has really helped and motivate her to be health conscious and aware of her activity!

My Versa died and I replaced it with a Versa 4. I prefer the old Versa. The Versa 4 does most of the things that my Versa did but I find it harder to decipher.

I like the bigger watch face from previous fit bit. Hate having to get yet another charging style. I will not use the premium services once the free trial is over, not necessary for me. Easy set up and good value for the cost.

I do not recommend this watch. It kept detaching from my phone.

The page of instructions is in such small font, there is no way to read it. So, I did not read anything that could teach me how to use my Fitbit. I'm going to ask a sales person at Best Buy to SHOW ME & TEACH ME how to use the different functions.

Like my fitbit. Not easy to program. So i dont get all the features.

I like it overall but I had the versa 2 and when you flipped your wrist it would light up the screen. I have click on the side button on the versa 4 and that’s a little annoying

I purchased this watch on August 19, 2025 and for the past couple of weeks it will not sync to my phone. I have uninstalled the fitbit app, turned the phone off, restarted the watch and nothing works. The watch will not sync to the phone. I took the watch back to the store and was told it was defective. Now I am attempting to exchange the watch. Do not buy this watch.

I love it! This is my second Fitbit Versa; I upgraded from the Versa 2. It does everything I want it to do, and it has many features. I have a small wrist, and I appreciate that the face doesn't look bulky on my wrist. It's a good product at a good price.

Great and love the sat monitor! Came in helpful for respiratory infection in. Getting over!