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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 2686 reviews

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Rating by feature

  • Battery Life

    Rating 4.6 out of 5 stars

  • Durability

    Rating 4.6 out of 5 stars

  • Comfort

    Rating 4.6 out of 5 stars

90%
would recommend
to a friend

Customers are saying

Customers are satisfied with the product's overall performance, excellent battery life, and ease of use. They also appreciate its comprehensive features, such as accurate sleep, step, and heart rate tracking, along with its sleek design, light weight, and screen size. However, some customers have noted issues with the quality of replacement bands and limited connectivity options.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 99 Showing 1,961-1,980 of 2,686 reviews
  • Rated 2 out of 5 stars

    Slight improvement from their Versa 2/3

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure if app, watch or both are causing problems with showing sleep correctly, because I can’t believe I’m awake for 3 hrs while I was sleeping??? Zone minutes fluctuates every day, doesn’t always count stairs taken. Every time there is an update something else is wrong with either App or watch. Since I only use it for walking it’s like you get what you pay for and the more expensive watches have so many issues I decided to keep this one and deal with the app or watch issues.

    No, I would not recommend this to a friend
    • Brand response from FitBit Team
      Posted .

      Hi there. We hear your concern on wanting better sleep and activity accuracy on the Versa 4. Here are some tips to get the most out of your watch:

      For sleeping:
      1. Check if your sleep setting is set to Sensitive. If it is, change it to Normal.
      2. To accurately track your sleep, make sure your device is positioned higher on your wrist, about 2-3 finger widths above the wrist bone. The band should feel secure but not too tight.
      3. To adjust a sleep session’s start or end time, edit it in the Fitbit app.

      Regarding Active Zone Minutes: The watch calculates active minutes using metabolic equivalents to measure exercise intensity. Activities such as walking, could count as active minutes. For non-step activities, the watch uses heart rate data — otherwise, active minutes may be lower. Here’s a link with more information: https://support.google.com/fitbit/answer/14236509

      We’re just a click away if you need us: https://support.google.com/fitbit/gethelp?hl=en

  • Rated 1 out of 5 stars

    Review

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do not recommend this watch. It kept detaching from my phone.

    No, I would not recommend this to a friend
    • Brand response from FitBit Team
      Posted .

      Hey there, TVBB. Sorry you’re having a hard time syncing your Versa 4 — we get how frustrating it can be. Here are a few troubleshooting tips to get your device running smoothly:

      1. Uninstall and reinstall the Fitbit app.
      2. Remove your Fitbit device from your account and phone.
      3.Check your phone’s Bluetooth and internet access.

      Here’s a link for more troubleshooting: https://support.google.com/fitbit/answer/14236618

      We’re here to lend a helping hand: https://support.google.com/fitbit/gethelp?hl=env

  • Rated 2 out of 5 stars

    Stick with Polar...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always used polar, but picked this up at a good price, figured I would give it a try. I am underwhelmed. First off, the heartrate does not sync with gym equipment, so I cannot use for heart rate training. The sleep tracker metrics are sketchy at best.

    No, I would not recommend this to a friend
    • Brand response from FitBit Team
      Posted .

      Hi there, TinyTim. We’re sorry to hear the Versa 4 wasn’t quite what you were expecting. Here’s how to get more accurate results for sleep tracking:

      1. Check if your sleep setting is set to Sensitive. If it is, change it to Normal.
      2. For accurate sleep tracking, position your device 2-3 finger widths above your wrist bone, ensuring a secure but comfortable fit.
      3. To adjust a sleep session’s start or end time, edit it in the Fitbit app.

      Don’t hesitate to reach out to us here: https://support.google.com/fitbit/gethelp?hl=en

  • Rated 5 out of 5 stars

    Great product!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tracks my heart rate and steps! Connects great to my phone and I love that I get my messages on it and can even answer my calls and talk on it. Great sound quality

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Glad I selected this watch.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the watch. I have not worn a watch for years but I will wear this all the time. I was most interested in tracking exercise, workouts and tennis. The sleep monitoring is pretty impressive.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Newest fitbit

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good but it timed out for few minutes which concerns me, however it hasn't did it again. Also, i found out its not water proof

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome watch

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an awesome watch had big numbers and Very bright for older persons

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great watch

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great watch, works accurately and cute. I love the color of the fitbit and will be getting some more bands

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great but Alexa won't connect

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would give 5 star if the feature for Alexa worked. Everything else seems to be exactly what I want. Alexa was part of the reason for this upgrade.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Others are better!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is not my favorite purchase. My older fitbit was so much better and never caused me issues. This one has trouble syncing each day. Sometimes text notifications don’t buzz on your arm and other times it does. My biggest complaint is the syncing issue because it doesn’t do what you want it to do like heart rate, sleep, weather, May all just be blank until it decides to sync. It’s just annoying!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for a friend is a gift, and she loves it! It works well with the cell phone receives messages and track fitness.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it, very light on my wrists.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my verse 4, still getting familiar with the functions though. I enjoy changing the screen display

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fibit Versa 4

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this watch but i wished that Fitbit would allow the screen display be universal to all their devices because i liked my old screen layout on my Versa.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Backup

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All good . It's not the only one I have. I like having backup. One negative regarding fitbit. It relies on the app for its practical use. Another is the prolific adds/ qdvice which is distracting and redundant.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Just Ok - Returned

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was only okay. Some parts were great, but I purchased it with the intention of answering calls from it during specific activities, and returned it because that function didn't work. Attempted to troubleshoot through Fitbit forums and employees with no luck. It wouldn't maintain a Bluetooth connection to answer calls - showed the incoming call, but was never able to connect and answer. After fully charging it sometimes wouldn't turn on, but then would spontaneously start up hours later (not connected to charger). Returned it and went with a Garmin.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Fitness tracker

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lots more complicated than my old fitness tracker, but I like it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Saturated O2

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needs a better/easier accessible saturated oxygen display.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fitbit versa 4

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    “Very good product. Even though I bought an open box, it still feels like a new watch. Thank you, Best Buy.”

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Scouter

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have using the fitbit watches for the pass 5years. I love It !!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Versa 4

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The saturated O2 was hard to access, and untimely to use.

    I would recommend this to a friend