Customer Ratings & Reviews
- Model:
- GSRF T3018US
- SKU:
- 6467846
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers enjoy the ease of use and straightforward installation of the Geek Squad Certified Refurbished Nest Learning Smart Programmable Wi-Fi Thermostat. Many found setup to be quick and intuitive, working seamlessly with smart home devices. The thermostat's condition was also praised, with many reporting it looked and felt brand new. Overall, the positive feedback highlights a user-friendly and high-quality product.
This summary was generated by AI based on customer reviews.
Great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This nest is great. We have three around our offices. I love the learning features. The refurbished model works seamlessly just like the brand new ones.
I would recommend this to a friendVery easy to install
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great right out of the box. Extremely easy to install and set up.
I would recommend this to a friend- Pros mentioned:Installation
Just set it and forget it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Moved to a new place and decided to leave my gen 1 nest with the old house. Got this new 3rd gen because I love my 1st gen so much. I love that the nest thermostat learns and memorize my temperature preferences. After using for a month, you won’t even notice that there’s a thermostat in your house. Installation takes minutes. Love my nest
I would recommend this to a friend Thermostats
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good thermostats buy them new. I do not reccommend buying refurbished seems to be some questionable refurbishment processes in play. I bought 2 as a gift for my parents and one arrived with dead wifi. It was an absolute hours long nightmare to get a refund for.
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Refurbished thermostat
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not so good couldn’t control it with the Wi-Fi would recommend the new one to avoid any hassles
I would recommend this to a friendBrand response from Nest Support
Posted .Hi Bobby, thank you for posting your review. We're sorry to hear that you're experiencing some connectivity issues with your Nest Learning Thermostat. Your device should be able to connect directly to your Wi-Fi when you complete setting it up. We'd like to know more details on the steps you took to complete setting up your Nest Learning Thermostat and help identify the cause and provide you with troubleshooting tips that may improve the overall performance of your device. Please contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
I would not buy a "refurbished" Next Thermostat
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I made the mistake of attempting to buy a refurbished model after owning 3 new Nest Thermostats. After purchase and set up, I could not get the nest to recognize any Wifi networks. I started to do some research and realized that is an issue w/ 3rd gen Nests. If you purchased it new Nest will replace it straight away. Well, obviously they sell them after receiving the returns. The companies that buy them assure you the complete multiple level check. Confirming recognition of wifi networks is not one of them. Thankfully Best Buy (bought from them online) took the return and applied what I spent on a new one. Installed the new one and it works like a champ
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, RickS. We're sorry to hear that the refurbished Nest Learning Thermostat you purchased had some issues with recognizing Wi-Fi networks. This is not the experience we wanted you to have. We thank you for being an advocate of the Google Nest products we offer and If you're in need of any assistance, please feel free to reach out to our team of specialists on our Google help page for additional support here: https://support.google.com/googlenest/gethelp
Great thermostat
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great addition to any home. The control and accessibility is perfect.
I would recommend this to a friend- Cons mentioned:Connectivity
One broken AC later….
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Right after the return period ended it quit being able to read all my wires. My AC man said to avoid Google thermostats as 90% of his issues are with them. He recommends Ecobee. I am very sad I wasted my money on this product…
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello Russmo, thanks for sharing your review on your Nest Thermostat and we're sorry to hear that your device is unable to read all your wires. This is not the experience we want you to have with your device. If you're willing to give us another go, we'd like to know more details about the issues you're having with your thermostat and the wiring so we can help troubleshoot it and help find a better resolution for you. Please contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
Google
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome product. Recommend to anyone!!!!!!!!!!!!!!
I would recommend this to a friendBest digital thermostat
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is by far the best digital thermostat. I definitely recommend this to any one.
I would recommend this to a friendNest Thermostat - Certified Reburb NOT RECOMMENDED
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So, out of the gate this thermostat's Wi-Fi didn't work and still doesn't work. Certified refurb product that was still broken from day one of my purchase. I wanted to exchange but best buy told me on the phone I had to return it first and then order another. I thought that was dumb because I couldn't remove it cause then I would be without heat or AC... I ended up just living with it not being able to use the Wi-Fi functionality. Well, just recently, the thermostat broke... Started flashing a red light and wouldn't turn on. This same problem happened with a friend of mine with his Nest. For the price point, I feel like this should be bulletproof. I DO NOT recommend a nest. It's not worth the cost and it will just break anyway. I'm also disappointed with how Best Buy handled this in the first place.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, Meesalskeesal. We appreciate you bringing the issue with your Nest Learning Thermostat to our attention. We apologize for the inconvenience caused by it no longer functioning. Your satisfaction with our product is important to us. We would like to assist you in troubleshooting the problem with your device. Our dedicated support team is available to investigate the issue and determine the best course of action to assist you. Please contact our support team by visiting this link: https://support.google.com/googlenest/gethelp
Nest thermostat
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If your looking for a smart programmable thermostat this if the one for you.
I would recommend this to a friendGoogle best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sometime it is too smart to change the instructions.
I would recommend this to a friendBrand response from Nest Support
Posted .Hey there, DIP123. We appreciate your feedback, and we’re sorry to hear that your experience with the Nest Learning Thermostat is below your satisfaction.
The Nest Learning Thermostat changes its temperature automatically due to some factors like schedule, learned habits (auto schedule), and Home/Away Assist which makes your thermostat go to ECO mode. You have an option to use it as a traditional programmable thermostat, and you can manually set the temperature and create your schedules for the thermostat to follow. You can turn off the Auto Schedule feature, disable the Home/Assist, and clear the existing schedules by selecting Settings > Reset > Schedule > Reset again. Visit this link to learn more: https://support.google.com/googlenest/answer/9209007
We have help available, and you’ll find our support team always ready to assist you here: https://support.google.com/googlenest/gethelp
Missing menu and label in the box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When I unboxed it the first time, the menu and label (for wiring) were missing in the box. During the installation, you cannot use Google Home but Nest own app -- which keeps telling me I cannot open the Google login URL on my Andriod phone (ridiculous!). Anyway, I am still trying to set up the thermostats. If I fails, I will return it.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi ChileungF, thanks for posting your review here. We're sorry to learn that the Nest Learning Thermostat you received didn't come with the labels. This is not the initial experience we want you to have with the device. As for this version of the Nest Learning Thermostat, you will need to initially complete the installation using the Nest app. You can check the link here for the steps: https://support.google.com/googlenest/answer/9266423
We suggest reaching out to BestBuy so they can address your concern about the missing items in the box and recommend that you reach out to our support team in assisting you with completing the setup for your Nest Learning Thermostat. You can contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
Perfect like new
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is perfect like now. Valuable and working very well.
I would recommend this to a friendBig Savings!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for the price. Just wish the setting had been cleared from prior owner.
I would recommend this to a friendthe best
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent, in my case works with only 4 cables (other brands needs 5)...
I would recommend this to a friendBrand response from Nest Support
Posted .Hi Lizberto, we appreciate your feedback. We're sorry to hear about the wiring limitations you encountered. Your Nest Learning Thermostat works with 95% of 24V heating and cooling systems, and it can support the following wiring configuration for your system:
- Heating: 1, 2, and 3 stages (W1, W2, W3)
- Cooling: 1 and 2 stages (Y1, Y2)
- Heat pump: with auxiliary and emergency heat (O/B, AUX, E)
- Humidifier or dehumidifier (HUM, DEHUM)
- Fan 1, 2, and 3 speeds (G/G1, G2, G3)
To assist you further, we recommend contacting our support team. We'd be happy to entertain any questions you may have with your Nest Learning Thermostat here: https://support.google.com/googlenest/gethelp
- Cons mentioned:Connectivity
Refurbished Nest Gen3
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was not have with the refurbished nest as it would not connect to the wifi . But i have to say Bestbuy did make it easy to return the item back at the store.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, RicardoR. It’s unfortunate to hear about your experience with the Nest Learning Thermostat. If you find yourself wanting to try the device again in the future and have some questions or concerns, our dedicated team is always ready to lend a helping hand here: https://support.google.com/googlenest/gethelp
- Pros mentioned:Temperature control
Good addition to any home.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good thermostat. I like the ability to change the temperature without having to walk to it or even if I'm not at home. The thermostat learns our preferred temps and changes to what we would want at those times.
I would recommend this to a friend Easy to Install
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to install and came like new in box despite being refurbished.
I would recommend this to a friend