Customer Ratings & Reviews
- Model:
- GSRF T3007ES
- SKU:
- 6467841
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers enjoy the ease of use and straightforward installation of the Geek Squad Certified Refurbished Nest Learning Smart Programmable Wi-Fi Thermostat. Many found setup to be quick and intuitive, working seamlessly with smart home devices. The thermostat's condition was also praised, with many reporting it looked and felt brand new. Overall, the positive feedback highlights a user-friendly and high-quality product.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Connectivity
Good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product only problem I had was WiFi connection
I would recommend this to a friendBrand response from Nest Support
Posted .Hi Mike, thanks for sharing your feedback with us about the Nest Learning Thermostat, and we're sorry to learn you had an issue with Wi-Fi connection. Nest thermostats connectivity issues could be related to power issues, which may occur when your system wires can't deliver enough power to keep the thermostats charged up. The thermostat uses the voltage from your system’s wires to keep its internal battery charged, so if the power from your system is insufficient, the thermostat will run on battery for a while but will turn off features like Wi-Fi to preserve battery life before it must turn off completely.
Here are some troubleshooting steps that might help in the event that your thermostat has connectivity issues:
- Restarting your thermostat will refresh your connection. You can restart it by going to Settings > Reset > Restart.
- Unplug your Modem/Router for 30 seconds, then plug it back in.
- Check for sources of Wi-Fi interference (cordless phones, baby monitors, microwaves, bluetooth devices, wireless video equipment)
- Check your battery level, press the thermostat ring to bring up the Quick View menu Settings > Technical Info > Power. Look for the number labeled Battery. If the battery charge is below 3.6V, there might be a power issue.
- If this is related to a power issue, disconnect the thermostat from your Wi-Fi. Check if the thermostat maintains a charge after.
If help is needed, we’d be happy to provide you with real time service and assistance if you can visit us here: https://support.google.com/googlenest/gethelp
Great Product and easy to install!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product works great and was super easy to install!
I would recommend this to a friendNot lucky with the Refurb Units
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I must of had bad luck with these refurb units as 2 of the 3 were bad, First Unit: Would not connect to WiFi, Second Unit: Kept powering off Third Unit: Looked brand new and worked perfectly
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, BryanK. We’re sorry to hear that your experience with the Nest Learning Thermostats has been less than ideal. We’d like an opportunity to help you with your concerns. You can visit us at your earliest convenience using this link: https://support.google.com/googlenest/gethelp
Iffy product, even worse customer service!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Immediately out of the box the product wouldn't connect to either the google or nest app. Best Buy suggested that I pay for a service tech, which is ridiculous as the unit arrived literally 3 days prior AND I'm a paying totaltech member. Or I should pay for another refurb unit to be delivered to me BEFORE return the original because it's only working thermostat we have. I opted to returned the unit and give Lowe's my money for a new one.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, DwightJ. Thank you for sharing your concerns about the Nest Learning Thermostat you received from the retailer. We're sorry to hear that you had a frustrating experience with getting the device to work and had to return it. It's important to us that we provide you with the best help possible and improve on any issues you may have with your new device. If you need any help in the future, please don't hesitate to contact our team of dedicated specialists on our Google Nest Help page for immediate support here: https://support.google.com/googlenest/gethelp
- Pros mentioned:Ease of use
Great Thermostat
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrific product. Lowered our monthly cost with HVAC. Reminders for Air Filter Changes. Range of Temperature to automatically click in Heating vs Cooling. Eco mode.
I would recommend this to a friend Google sent a defective replacement
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the 2 pieces we purchased did not work. Could not connect to Wifi . Goggle sent replacement after taking a deposit. Replacement did not work either. Had a different issue. Goggle anted a deposit for another replacement . Had worst customer service from Google. Amount of time spent on phone calls and working out was a waste and Google customer service would not budge to send me a replacement for a defective replacement without another Credit card hold.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, Jason. It’s unfortunate to hear about your experience with one of your Nest Learning Thermostats. We can imagine how much time and effort you’ve spent on this, and we apologize for the inconvenience these issues have caused you. We’ll share your feedback to the right team to work on improving our products and services, including how we handle customer concerns with accuracy and efficiency. If help is still needed, please share with us your recent case number so we can continue our investigation, here: https://support.google.com/googlenest/gethelp
Would love to return
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Nest was installed properly and worked fine while running the heat. Once we turned on the A/C, the fan wouldnt run. We called a heating and cooling company, paid money for trouble shooting and service call. In the end it was the Nest. We ended up buying a $40 thermostat and it worked great. We had the Nest too long and unable to return it. It took a while to find out it would malfunction.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, LarryS. Thanks for posting a review about the Nest Learning Thermostat. It's unfortunate to hear you came across these issues when running your AC system. We can imagine how much time and effort you’ve spent, and we’re sorry for the inconvenience these have caused you. If you find yourself in need of any assistance about any Google Nest devices, or the Nest thermostats, should you want to try it again in the future, please contact us here and we’ll gladly help: https://support.google.com/googlenest/gethelp
- Cons mentioned:Connectivity
doesn't work
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.doesn't connect to wifi. Had to call support to get replacement
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, GuneetS. Thanks for your review of the Nest Thermostat. We understand your frustration with the initial connectivity issues and apologize for the inconvenience it caused. We strive for all our products to work seamlessly, and we appreciate you bringing this to our attention. We're glad to hear that our support team was able to assist you with a replacement thermostat. It's important to us that you have a positive experience with our products, and we appreciate your patience while this was resolved. If you're still having the same issue, we recommend reaching out to our dedicated team of specialists on the Google Help Center here: https://support.google.com/googlenest/gethelp
DOES NOT work like it should.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't ever buy refurbished from Best Buy. This is the second item we received that does not work. We returned an apple watch a couple months ago because half the parts were missing from the box when we received it and the watch was scratched. Unfortunately, we weren't able to hook this NEST up immediately to our basement HVAC after receiving it and now we can't return it. It will not connect to the app and is pretty much just a really expensive old thermostat with non of the wifi capabilities. I've bought refurbished many times before with no problems. Never again will I buy anything but NEW at Best Buy.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi danamie, thanks for letting us know about the issue. We're sorry for the poor experience you had with the purchase of Nest Learning Thermostat. There may be a few factors causing the issue for your Nest Learning Thermostat. The issue may be related to the insufficient power being delivered to the Nest thermostat, from the wires of your heating and cooling system. We have a dedicated team of support specialists that's ready to help you troubleshoot the issue further. You're more than welcome to contact our support team here: https://support.google.com/googlenest/gethelp
Do not purchase from best buy. Buyer beware.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT PURCHASE. Best Buy will do everything in their power to avoid any sort of support. If they request for an agent to inspect the unit, BUYER BEWARE they have no training on how to inspect the unit, will perform a factory reset, and potentially damage your A/C unit.
No, I would not recommend this to a friend- Pros mentioned:Ease of use
Good buy
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good item. Would recommend if you're trying to install in a new home. Easy to use and set up was a breese
I would recommend this to a friend - Pros mentioned:Ease of use
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy is easy to install and very easy to use, Makes things easier to maintain for a cost effective home.
I would recommend this to a friend - Pros mentioned:Temperature control
Monica
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I liked this product because you can move the temperature of the ac while being out of the house
I would recommend this to a friend - Pros mentioned:Overall performance
Nest
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The thermostat works great and so does the app easy install and easy to program it
I would recommend this to a friend faulty thermostat
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bought refurbished device from Best Buy, came in faulty, doesnt charge when installed, doesnt connect to Wi fi. return period was 2 weeks only, the only option i received from Best Buy representative was "bring it in, our expert will repair it for a charge" thank you!!!
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hey there, DenisK. We’re sorry to hear that the Nest Learning Thermostat you received was broken. This is not the initial experience we want you to have with the products and services we offer. We appreciate you for letting us know about your concern and would like to find a better resolution. Please reach out to our dedicated team of specialists on the Google Nest Help page for immediate support here: https://support.google.com/googlenest/gethelp
- Cons mentioned:Connectivity
Defective item
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Defective item had to replace it with the manufacturer
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, ChristopherE. We're sorry for the inconvenience you have experienced with the Nest Learning Thermostat. It is certainly understandable that you are frustrated with the defective item. We're glad that you were able to get it replaced. We hope that the replacement Nest Learning Thermostat is working properly for you. If you have any further questions or concerns, please do not hesitate to contact us again on the Google Help Center here: https://support.google.com/googlenest/gethelp
- Pros mentioned:Overall performance
Thermostat
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent saves money on the utilities and works like a charm
I would recommend this to a friend - Pros mentioned:Ease of use
Refurbished Nest Smart Thermostat
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great! Love the smart features and ease of use.
I would recommend this to a friend - Pros mentioned:Ease of use
Nest
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to install just like new.....................
I would recommend this to a friend Horrible experience with best buy!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst service from best buy. I have not received the product yet, shows shipped on Dec 26! They already took money from my card; card is charging interest. Horrible experience!
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, Mamun. Thanks for your feedback. We're sorry for the frustrating experience you've encountered with your Nest Learning Thermostat order. We understand the importance of a timely and smooth delivery process, and it's disheartening to hear about the delay and associated challenges. We recommend contacting Best Buy's customer care as soon as possible so you can address your concern. If you need any technical assistance, please don't hesitate to reach out to our dedicated team of specialists on the Google Help Center here: https://support.google.com/googlenest/gethelp