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Customer Ratings & Reviews

Your price for this item is $129.99

Customer reviews

Rating 4.1 out of 5 stars with 284 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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82%would recommend to a friend

Customers are saying

Customers are impressed with the ease of use and simple installation of the Geek Squad Certified Refurbished Nest Smart Programmable Wi-Fi Thermostat. Many appreciate the convenient temperature control features, allowing adjustments from anywhere and the ability to set custom temperature ranges. However, some users experienced challenges with Wi-Fi connectivity and compatibility issues with certain HVAC systems. The price point was frequently praised as a significant advantage.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 284 reviews
  • Rated 2 out of 5 stars

    Not compatible... can't return.. ugh.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was not compatible with my HVAC system. could only control the heating for my central AC system in Miami, Tried to return but the return window was only 2 weeks and it took me this long to get to installing it... I guess that is why I usually buy from Amazon... stuck with this useless thing now...

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    thermostat

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, i will recommend to my family and friends.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product is excellent condition is clean good box

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Big improvement in energy savings

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After two weeks I estimate to save at least 50.00dollars a month

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works well, saved some $ w/ the refurb. easy to install and replace my previous thermostat

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works as advertised

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gets the job done at a great price. Geek squad certified came in like new.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    did not work for me.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very confusing instructions,it looks good on paper but once you try to connect the wires is when the deal goes sour.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi Lucianno, thanks for sharing your experience. We regret to hear that you had challenges in installing your Nest Thermostat.

      We hear you, and we’d like to help you the best way possible. If you’re willing, feel free to contact our support team. We’d be happy to assist you anytime. Here’s the support link: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Easy Installation

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super easy to install & setup connection to wifi & app.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    nest

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This seems like a good deal elsewhere but it seems like a decent buy

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Should've gotten it sooner

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this device. being able to control the temperature when from home. I live with a roommate, and she forgets to turn it up/down so this is perfect for me. Also, I got a rebate from my electric company.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refurbished Great Deal

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Bought refurbished by Geek squad and we enjoyed the savings!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A Familt Tradition!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have had suck good service from our current one—we added another upstairs

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Little Device!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very excellent device especially for the condition of it 10/10

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    V good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice and Easy to install, works well with existing wiring.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy use

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy using controls from everywhere and good price

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Missing menu, labels, batteries from the box

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I unboxed it the first time, the menu, label (for wiring) and 2 AAA batteries were missing in the box. I bought 2 Snow color. Both are missing the same things. The thermostats don't recognize my c-wire. Anyway, I am still trying to set up the thermostats. If I fails, I will return it.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi ChileungF, thanks for posting your review here. We're sorry to learn that the Nest Thermostat you received didn't come with the labels and batteries in the box. We suggest reaching out to BestBuy so they can address your concern about the missing items in the box.

      Please reach out to our support team so we can help troubleshoot the issues you're having with the c-wire and complete the setup for your Nest Thermostat. You can contact us on our Google Help page here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    great price

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    havnt used it yet but got it for a great price so Im excited

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nest is the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great to be able to control my fireplace from my phone.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    will not work on 2 wire system

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Will not work on 2 wire system--so had to return it.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi steveoo, we really appreciate your feedback, and we’re sorry to hear that the Nest Thermostat didn’t work with your 2-wire system. We can imagine how hard you tried here, and we understand that you had to return it. Nest thermostats are designed to use very little power, and in many cases they can use your system’s heating and cooling wires to get enough consistent power. And though Nest thermostats would generally work without a common (C) wire, there are some systems that would require a C wire on the new Nest Thermostat like a heat only or cool only systems. But sometimes, you may need to connect a common wire (C wire) or power accessory, like the Nest Power Connector, to make your system compatible.

      If you’d like to consider trying the Nest Thermostat again in the future, our dedicated team is always available to provide assistance for any support needs you may have, here: https://support.google.com/googlenest/gethelp Nest

  • Rated 1 out of 5 stars

    DON’T BUY REFURBISHED THERMOSTATS

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m giving this 1star because after installing this thermostat it did not work. It was refurbished but I’ve brought refurbished from Best Buy before with no problems. What makes it even worse is I only had 2 weeks to return to get a refund. My construction was delayed pass the 2 weeks so now I’m stuck with a dead thermostat.

    No, I would not recommend this to a friend