Customer Ratings & Reviews
- Model:
- GA01592-US
- SKU:
- 6432682
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers commend the Nest Audio Smart Speaker for its excellent sound quality and ease of use. Many appreciate its quick and easy connectivity with Google Assistant, along with its appealing design and suitable size. Some have noted that the bass could be improved, while others have mentioned its light weight.
This summary was generated by AI based on customer reviews.
Lots of "glitches"; device in another room answers
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Speaker is malfunctioning about 60% of the time. Ask it a question, and a Google device 3 rooms away answers for it. Then this one says. "oops, something went wrong, try again in a few seconds", or "There was a glitch, try again in a few seconds". That is what is=t sais at least 60% of the time. The inexpensive, little round assistants work much, much better.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, RichNEPA. We're sorry to hear that you're experiencing some difficulties with your Nest Audio. The error message you're receiving may resolve on its own within a few minutes, but if not, follow the troubleshooting tips below:
- Unplug your Nest Audio. Wait for 10 seconds, then plug it back in. Wait for the device to reboot, then try to ask the Assistant your question again.
- Reboot your modem and router.
- If there are nearby devices that may cause interference, such as microwave ovens, wireless speakers, baby monitors, Wi-Fi routers, and other devices using the 2.4 GHz band, try to move your device to a different room.
- If you get these errors frequently, try to move your device closer to your router.
- If the issue continues, contact your internet service provider (ISP). You may need to update your router or modem firmware or upgrade your internet speed.
If the issues persist or if you've tried these steps before, then we recommend reaching out to our support team. Please contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
Very disappointed in the sound quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had high hopes that the sound from this little unit would be an improvement over our Google Home. Reading the specs it should have been. Unfortunately it seems like the engineers went for the extremes with the highs and lows and left nothing in the middle. It manages to sound too bassy and tinny at the same time. We both agreed that our original Google Home sounds much better. Too bad.
No, I would not recommend this to a friendGreat sound
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great speaker with a lot of colors to match house decor
I would recommend this to a friendI can't reach the internet right now...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Google doesn't support their products. All over the internet is reports of problems with google speakers "I can't reach the internet right now.." Zero response or help from google. Don't do it.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi jkhu, thanks for bringing this issue to our attention. We're sorry for any inconvenience you may be having with Nest Audio, and for the shortfall in providing your support needs.
If you're willing to try, resetting Nest Audio may be helpful with the issue. A factory reset will reset your Nest Audio to its default factory settings. On the back of your device, switch the mic off. The lights will turn orange. Press and hold the center of the Nest Audio, near the top. After 5 seconds, your device will begin the factory reset process. Continue to hold for about 10 seconds more, until a sound confirms that the device is resetting.
If the issue is still persistent, we recommend contacting our support team and we'll certainly do our best improve your experience here: https://support.google.com/googlenest/gethelp
Package Tracking Updates
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No update whatsoever of what the delay is and how long it might take.
I would recommend this to a friendUmmm no
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible google needs to get with the program when it comes to routines and the audio quality of this device while much better than the minis is still very overly compressed and is lacking midrange. If it makes sense to you that acoustic guitar with vocals sounds louder than a full band then it’s great. But for me it hurts my brain.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Rose, thanks for your feedback on the features of Nest Audio. We're sorry to hear that the sound quality fell short of meeting your expectations.
We understand that each person will have their own preference, in terms of sound quality, and for this reason, we added a feature where you can adjust both the treble and bass response for Nest Audio. You can change the audio settings of your Nest Audio in the Google Home app, and see if it might help improve the volume settings. Here's how:
- Make sure your mobile device or tablet is linked to the same account as your Nest Mini.
- Open the Google Home app.
- Tap the device you want to adjust and then Settings and then Audio and then Equalizer.
- Adjust Bass and Treble level.
We also recommend placing your Nest Audio on a harder surface to ensure you get the best sound quality. If you need further assistance, you're more than welcome to reach out to our support team here: https://support.google.com/googlenest/gethelp
GOOGLE NEST SOUND SUCKS!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor speaker quality, worse than the nest mini which was surprising. When I tried to return to google, google agent told me it was past the 15-day remorse period, whatever the F that means (it was day 17) so she could only exchange it. I asked her why I would want to exchange a crappy speaker with another crappy speaker which she had no answer for. BUYER BEWARE, THIS SPEAKER QUALITY SUCKS! I bought a minihomepod from apple and it sounds fabulous!
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi danSF, thanks for your feedback. We're sorry to hear about your disappointment with Nest Audio and for the shortfall in providing your support needs.
If you will allow us, we'd like to walk you through all the amazing features for Nest Audio and work on providing you a better experience. You may speak to any of our agents once more using this link: https://support.google.com/googlenest/gethelp