Customer Ratings & Reviews

Hi there NiceMachine, thanks for sharing your experience. We’re sorry to hear that Nest Audio didn’t meet your expectations. We can help you further if we can get more details about the issue. If you’re willing to give Nest Audio another run in the future, we’ll do our best to improve your experience. You can find us here: https://support.google.com/googlenest/gethelp

Hi MeekasMom, thanks for leaving a review. We’re sorry to hear that your Nest Audio didn't meet your expectations and decided to return it.

Adjusting the sound settings may improve the sound quality. You can change the audio settings of your Nest Audio in the Google Home app. Make sure your mobile device or tablet is connected to the same Wi-Fi or linked to your as your Nest Audio.
- Open the Google Home app.
- Tap the device you want to adjust Settings, select Audio, select Equalizer.
- Adjust Bass and Treble level.

You can also try adjusting the volume of your Nest Audio. You can control the volume by voice, by touch, or from the Google Home App. Find out more using this link: https://support.google.com/googlenest/answer/7072489

We take your feedback seriously in our efforts to learn from our customers to meet their needs and expectations. If you'd like to try the Nest Audio again in the future, we'd be happy to help you with any questions or concerns you may have. You can find us here: https://support.google.com/googlenest/gethelp

Hi Kinjaboulla, thanks for sharing your feedback. We're glad to hear that you're able to do stuff with your Nest Audio. We'd recommend checking the settings from your Google Home app to adjust bass and treble level for an even better experience. Here are some steps to adjust the sound quality:

1. Make sure your mobile device or tablet is connected to the same Wi-Fi or linked to the same account as your Nest Audio.
2. Open the Google Home app.
3. Tap the device you want to adjust, and then Settings, and then Audio, and then Equalizer.
4. Adjust Bass and Treble level.

If you need further assistance with your Nest Audio, feel free to contact us on our Google Help page and our support specialists will be standing by to lend you a hand. You can reach our help page here: https://support.google.com/googlenest/gethelp

Hi there, thanks for posting your feedback about the Nest Audio, and we’re sorry to learn that you have trouble getting it to sync with your Hue lights.

If you're unable to control your Philips Hue light bulbs via voice commands through Google Nest or Home speaker or display, we suggest trying the following steps that might help:

- Connect your mobile device to the same Wi-Fi network that your speaker or display is connected to.
- Make sure your speaker or display and Philips Hue bridge are on the same Wi-Fi network.
- Make sure you're using a mobile device that has the same Google Account that is currently linked to your speaker or display.
- Make sure you're using the same Google Account as the primary account from within the Google Home app.
- Verify Philips Hue light bulbs are linked in the Google Home app.
- If your lights don't appear, force close the Google Home app and try again.

If your Philips Hue light bulbs are still not listed under “Devices” then follow these steps to relink your account.
- Go to the Philips Hue mobile app and confirm you're able to control your lights via the Philips Hue mobile application.
- Try the following voice command word-for-word: “Hey Google, turn on the lights.”

We understand that you’re thinking about returning your Nest speaker because of this issue. But if you’re willing to consider using it, we’d be more than glad to provide you with services and support here: https://support.google.com/googlenest/gethelp

Hi there TheOak, thanks for letting us know about your issue with the Nest Audio. We’re sorry to learn that the speaker volume isn’t loud enough for you.

If you haven’t yet, adjusting the volume of your Nest Audio may improve your experience. You can control the volume by voice, by touch, or from the Google Home App. Check this link to learn more: https://support.google.com/googlenest/answer/7072489

You can also change the audio settings of your Nest Audio in the Google Home app, Here’s how:
- Make sure your mobile device or tablet is connected to the same Wi-Fi or linked to the same account as your Chromecast, or speaker or display.
- Open the Google Home app.
- Tap the device you want to adjust, select Settings, select Audio, then select Equalizer.
- Adjust Bass and Treble level.

Feel free to visit us anytime and we’d be more than happy to help: https://support.google.com/googlenest/gethelp

Hi ThatGuyD, thanks for taking the time to share your feedback. We´re sorry to hear of your disappointment with the cloth for your Nest Audio Speaker.

Here are some helpful tips to care and clean your Nest Audio Speaker:
- Unplug the device and power adapter before cleaning, during lightning storms, or when unused for extended periods of time. Do not clean your device while it is powered as this may cause injury or damage to your device.
- Avoid solvent and abrasive material that may cause damage to the product surface.
- Do not use any chemical detergent, powder, or other chemical agents (such as benzene) to clean the device or accessories.
- Exposure to makeup, chemicals, and dyed materials such as denim can stain light colored devices.
- To clean your device, we recommend gently wiping it with a soft, lint-free cloth. Use a dry cloth to remove streaks, smudges or dust.
- To disinfect your Nest Audio Speaker, you can use ordinary household disinfecting wipes or 70% isopropyl alcohol-based wipes. Don’t use wipes that have bleach.

If you need further help about how to care and clean your Nest Audio Speaker, you're more than welcome to reach out to our support team here: https://support.google.com/googlenest/gethelp

Hey AntD, thank you for sending in your review. We're glad to hear that your Nest Audio has been providing you with quality sounds for your home. We'd like to know more about your experience so we can further improve on the performance of your device and provide you with tips to take advantage of the features it comes with. Please reach out to our support specialists so we can assist you further with your Nest Audio. You can contact us anytime on our Google Help page here: https://support.google.com/googlenest/gethelp

Hi marker,

We appreciate your feedback. We're sorry to hear that you're already thinking of returning your Nest Audio Speaker.

We're hoping you will give us another chance to give you a better experience. If you're willing to try, we recommend some troubleshooting steps below that may be helpful:
Both the issues you shared may be related to connectivity problems with your Wi-Fi network. We recommend the steps below to help isolate it:
Here are some steps you can follow that might be helpful in fixing the issue with your Nest Audio Speaker:
- Check for possible interference as thick walls and other connected devices may weaken the Wi-Fi signal from your router to the Nest Audio.
- Check for possible congestion with your Wi-Fi network.
- Restart your Nest Audio.
- Restart the Home app.
- Perform a factory data reset on your Nest Audio.


If these steps don't help with the issue, please reach out to us again via our support page here: https://support.google.com/googlenest/contactflow

Hi photoartk, thanks for the review you shared about the Nest Audio. We appreciate that you find the bass good, and we’re sorry to learn that the treble is below your preference.

You can try adjusting the volume of your Nest speaker that may improve your experience. Check this link to learn more: https://support.google.com/googlenest/answer/7072489

You can also change the audio settings of your in the Google Home app following the steps below:
- Make sure your mobile device or tablet is connected to the same Wi-Fi or linked to the same account as your Nest speaker.
- Open the Google Home app.
- Tap the device you want to adjust, select Settings, select Audio, then select Equalizer.
- Adjust Bass and Treble level.

If the issue persists, we suggest sending feedback via voice command by saying "Hey Google, send feedback", or by following the steps here: https://support.google.com/googlenest/answer/7071494

And for any other support concerns, let us know anytime by visiting us here and we’ll gladly help: https://support.google.com/googlenest/gethelp

Hi Reginaldblock, thanks for sharing your feedback. We regret to hear that Nest Audio didn’t meet your expectations. Your feedback is important to us as we’re always looking for opportunities to improve our products and services. For further assistance, please feel free to contact our support team. We’d be more than happy to assist you here: https://support.google.com/googlenest/gethelp