Customer Ratings & Reviews

Hi TommyC, thanks for your feedback. We're sorry to hear that Nest Audio didn't work well for you, and that you had to send it back. We're hoping you will give us another shot and consider using Nest Audio again together with your other Google Nest devices. Our support team would be happy to answer your questions and help you with any support needs you may have with your Google Nest devices, by visiting this help page: https://support.google.com/googlenest/gethelp

Hi Googledevice,

Oh no! We´re sorry to hear Nest Audio did not meet your expectations. We understand how frustrating it can be when something doesn't work as you expect them to. If you´re willing, we'd be happy to check the issue and figure out a way to improve your experience with Nest Audio. Our support team would be more than happy to assist you, if you can reach out to us via the Google Nest support page here: https://support.google.com/googlenest/gethelp

Hello Lorraine, thanks for giving us time to share your feedback on Nest Audio, and it’s unfortunate to hear it didn’t work well for you. We can imagine how much time and effort you’ve spent on this, and we apologize for the inconvenience this issue has caused. If you’d like to try any of the Google Nest speaker or display again in the future, you’ll find the full details on how to setup your device here: https://support.google.com/googlenest/answer/7029485

Besides having support articles available online, we also have help always ready for you here: https://support.google.com/googlenest/gethelp

Hi Drew,

Thank you for taking the time to share your feedback with us. We're sorry to hear that your expectations fell short while using your Nest Audio. We are always working to improve our products and services.

Nest Audio is a standalone smart speaker. While you can’t use it as a sound bar for your Chromecast, you can still pair it to your Chromecast and include your TV in a speaker group for playing your music, podcasts and more. Take a look at the following link for more details: https://support.google.com/googlenest/answer/7174267

You can also adjust the bass and treble level of your Nest Audio and Chromecast device in the Google Home app, depending on your preference.

Here's how:

- Make sure your mobile device or tablet is connected to the same Wi-Fi or linked to the same account as your Chromecast or speaker.
- Open the Google Home app.
- Tap the device you want to adjust.
- At the top right corner, tap Equalizer settings .
- Adjust Bass and Treble level.

If you need further assistance, you can contact our support team here: https://support.google.com/chromecast/contactflow

Hi there, thanks for the feedback that you shared with us about the Nest Audio. We’re sorry to learn of your issue with the crackling popping sound when playing music.

If you’re willing to try, we suggest these simple steps to isolate the popping noise issue:
- On the side of the Nest Mini, toggle the mic switch off.
- Your Nest Mini will tell you when the microphone is on or off.

If the popping sound stops, then you can turn the Ultrasound sensing off. This setting is on by default, but you have the ability to turn it off (and then back on as you like) at any time in the Google Home app. Occasionally, other things in your home environment may cause ultrasonic noise and may disrupt Ultrasound sensing for a brief period. This should discontinue as soon as the ultrasonic noise stops. When Ultrasound sensing is turned on, your Nest Mini will detect that you’re nearby if your palm is 2 to 6 inches above your device during media playback. To turn Ultrasound sensing on or off, follow these steps:
- Open the Google Home app .
- Tap your Google Nest Mini.
- At the top right corner, tap Settings > Recognition & sharing.
- Turn Ultrasound sensing off.

We care about your experience, and we understand your decision to return it. But if you’d like to give us an opportunity to investigate your issue, please reach out to our dedicated team anytime here: https://support.google.com/googlenest/gethelp

Hi there, thanks for your feedback. We're sorry that you cam across this issue. We'd like to know more about the issue you're having with your Nest Audio, so that we can work to isolate the issue and improve the experience. Please reach out to our support team here: https://support.google.com/googlenest/gethelp

Hi A1Human, we appreciate you for sharing your feedback on your Nest Audio and we're sorry to hear that you had some difficulties in using voice commands and that you had to return it. You can control your Nest Audio using your voice via Google Assistant. You can follow the instructions here: https://support.google.com/googlenest/answer/7072489

If you've tried this already and the issue still persists then we recommend that you reach out to our support team so we can better analyze the issue and help find a resolution for you. You can contact us on our Google Help page here: https://support.google.com/googlenest/gethelp

Hello there, JonathanF. Thanks for leaving feedback. We're sorry to hear that your experience with Nest Audio is below your expectations.

You can try adjusting the volume of your Nest speaker that may improve your experience, either by voice, by touch, or from the Google Home App. You can also change the audio settings of your in the Google Home app following the steps below:
- Make sure your mobile device or tablet is connected to the same Wi-Fi or linked to the same account as your Nest speaker.
- Open the Google Home app.
- Tap the device you want to adjust, select Settings, select Audio, then select Equalizer.
- Adjust Bass and Treble level.

You can also retrain your Google Assistant to better recognize your voice. See the steps below on how to do this:
- On your phone or tablet, open the Google Home app
- At the top right, tap your Profile or initial and then Assistant settings and then Voice Match.
- Tap Teach your Assistant your voice again and then Retrain.

For additional help, please reach out to our support team using this link: https://support.google.com/googlenest/gethelp

Hi there, Mykola. Thanks for sharing your feedback on the Nest Audio. We’re sorry to hear that your experience didn’t meet your expectations.

You can try adjusting the volume of your Nest speaker that may improve your experience, either by voice, by touch, or from the Google Home App. You can also change the audio settings of your in the Google Home app following the steps below:
- Make sure your mobile device or tablet is connected to the same Wi-Fi or linked to the same account as your Nest speaker.
- Open the Google Home app.
- Tap the device you want to adjust, select Settings, select Audio, then select Equalizer.
- Adjust Bass and Treble level.

On the other hand, we’d like to learn more about why your speaker turns on by itself. Please contact us anytime and we’d be happy to provide you with troubleshooting guidance here: https://support.google.com/googlenest/gethelp

Hi ham1984, your feedback on your Nest Audio is appreciated. We're sorry that it didn't meet your expectations when it comes to sound quality. We'd like to know more about your feedback and get some details so we can check what we can do to improve your overall experience with your Nest Audio. If you're willing and care to give it another go, please reach out to us on our Google Help page here: https://support.google.com/googlenest/gethelp

Hi Dolfin97, thanks for sharing your Nest Audio experience with us. We're sorry to hear that you have some troubles with creating an audio group for your Nest Audios. You can group any combination of Google Nest or Home speakers using the steps here:

- Make sure your mobile device or tablet is connected to the same Wi-Fi or linked to the same account as your speaker or display.
- Open the Google Home app
- At the top left, tap Add and then Create speaker group.
- Tap each device you want to add to the group. A check Check will appear next to each device you select.
- Tap Next enter a name for your group then tap Save.

For Stereo Pairing, check the step by step guide here: https://support.google.com/googlenest/answer/7559493

If you need further assistance or have any other questions, you can contact our support team here: https://support.google.com/googlenest/gethelp

Hi Ruiz77, thanks for sharing your review about the Nest Audio, and it’s unfortunate to learn of your issue with its Google Assistant.

Google Assistant might not respond properly when you say “Hey Google” or “Ok Google,” particularly in a noisy environment, or if it's having trouble connecting to Google. Retraining your Nest Audio, to better recognize your voice, and adjusting the Hotword sensitivity may be helpful with the issue. You may follow the steps on these help articles:
- Check which devices are using Voice Match: https://support.google.com/googlenest/answer/7588195
- Adjust how sensitive Google Assistant is to “Hey Google: https://support.google.com/assistant/answer/9712065

You can also try these simple steps below that might help:
- Check your Wi-Fi network for possible congestion. Relieving some of your connected devices may help free up some bandwidth space.
- Check the distance between the Nest Audio and your router. Ensure that it is within a line of sight from your router.
- Check for wireless interference with other Wi-Fi hotspots or appliances and devices nearby.
- Restart Nest speaker and router to refresh the connection.
- Reset Nest Audio by following the steps here: https://support.google.com/googlenest/answer/7073477

If the issue persists, we’d like to learn more about your feedback and see how we can provide a better experience for you. Please feel free to get in touch with our dedicated team using this link: https://support.google.com/googlenest/gethelp

Hi Tamara,

Thank you so much for taking the time to share your experience with us. We're sorry to hear that Nest Audio didn't quiet meet your expectations. Your feedback helps us get better. There are several ways to control the volume of the Google Assistant, your media, timers, and alarms on Nest Audio. You can control it using voice commands, from the Google Home app and by touch controls. Take a look at the following link for more information: https://support.google.com/googlenest/answer/7072489

If you continue to get low volume from Nest Audio after adjusting the volume, we recommend restarting your Nest Audio.

- Unplug the power cord from your Nest Audio.
- Leave it unplugged for one minute.
- Plug the power cord back in.

If the issue persists, perform a factory data reset on your Nest Audio device the set up. On the back of your device, switch the mic off. The lights will turn orange. Press and hold the center of the Nest Audio, near the top. After 5 seconds, your device will begin the factory reset process. Continue to hold for about 10 seconds more, until a sound confirms that the device is resetting.

We're here for you if you need more help. Moreover, your Nest Audio device comes with a 1-year limited manufacturer warranty starting from the date of original purchase. Feel free to reach out us here: https://support.google.com/googlenest/gethelp

"Hi RichNEPA, thanks for sharing your feedback, and we’re sorry to learn that the sound of the Nest Audio is below your preference.

If you haven’t yet, we suggest adjusting the volume of your Nest Audio that may improve your experience, either by voice, by touch, or from the Google Home App. This link might be helpful: https://support.google.com/googlenest/answer/7072489

You can also try changing the audio settings of your Nest display in the Google Home app. Here’s how to adjust bass and treble level:
- Make sure your mobile device or tablet is connected to the same Wi-Fi or linked to the same account as your Nest display.
- Open the Google Home app.
- Tap the device you want to adjust, select Settings, select Audio, then select Equalizer.
- Adjust Bass and Treble level.

For questions and concerns, feel free to let us know by visiting us here: https://support.google.com/googlenest/gethelp";

Hi RichNEPA, thanks for sharing your feedback, and we’re sorry to learn that the sound of the Nest Audio is below your preference.

If you haven’t yet, we suggest adjusting the volume of your Nest Audio that may improve your experience, either by voice, by touch, or from the Google Home App. This link might be helpful: https://support.google.com/googlenest/answer/7072489

You can also try changing the audio settings of your Nest display in the Google Home app. Here’s how to adjust bass and treble level:
- Make sure your mobile device or tablet is connected to the same Wi-Fi or linked to the same account as your Nest display.
- Open the Google Home app.
- Tap the device you want to adjust, select Settings, select Audio, then select Equalizer.
- Adjust Bass and Treble level.

For questions and concerns, feel free to let us know by visiting us here: https://support.google.com/googlenest/gethelp